If you have specific questions about a case, please contact the NVC.
The NVC’s e-mail address is NVCINQUIRY@state.gov.
E-mail is the NVC’s preferred method of communication.
Note: Use your personal e-mail account to contact the NVC. If you click on the email address above and your computer does not automatically connect to your personal email, copy and paste the above e-mail address into an e-mail using your personal e-mail account.
In order to ensure a prompt response:
Customer Service Representatives are available to respond to case inquiries.
Telephone number: (603) 334-0700
Hours: Monday through Friday from 7:00 AM to 12:00 AM (Eastern Time)
You must include the following information to receive a case specific response:
Note: This service requires the use of a touch-tone telephone.
Written questions about a case should be sent to:
National Visa Center
Attn: WC
31 Rochester Ave. Suite 200
Portsmouth, NH 03801-2915
Forms, documents, and photographs should be sent to:
National Visa Center
Attn: DR
31 Rochester Ave. Suite 100
Portsmouth, NH 03801-2914