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Commentary - Caring for our Airmen in times of tragedy
Posted 7/11/2012 Updated 7/11/2012
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by Lt. Col. Jupe Etheridge & Master Sgt. David Najera
733rd Air Mobility Squadron commander & first sergeant
7/11/2012 - KADENA AIR BASE, Japan -- Do you have Airmen that depend on you? If so, are you ready for when unthinkable tragedy strikes? What about an accidental death, a suicide, battlefield casualty, or even murder? Are you prepared to inform families, friends and coworkers?
Prepared or not, the aftermath of that event may be the most emotionally draining thing you will ever do. How will you communicate details of the tragedy as they emerge?
Despite the fact that we live in an information age, most people would prefer not to learn of life and death circumstances via digital means. This is especially true for Next of Kin.
Once the tragedy is known and the details are understood, what is your role in helping your Airmen heal? As their supervisor, how much of a role will those who are suffering even permit you to have? Finally, what will you do with whatever access into their hurting lives they give you?
In February of 2011, tragedy struck the 733rd AMS, when one of our own beloved Airmen was suddenly and brutally taken from us. Over the course of the next year we slowly learned the details of his death and how to cope with the loss.
In the process, through mistakes and feedback, we also learned a lot about how to care for our Airmen in times of tragedy.
Notification
The first and most difficult step in any tragedy is notification of the NOK and the unit. This is especially challenging in an overseas location, where some or all NOK may be thousands of miles away, and on a different time and day. In the first few hours and maybe even days after the tragedy, what will you tell your unit as you await NOK notification?
In an attempt to prevent a social media outbreak, you may elect to to share very few details until NOK notification is completed IAW AFI 36-3002. You can imagine how stressful this will be for your unit as they frantically try to figure out what has happened.
On the other hand, once the commander or first sergeant speaks, it becomes official, so words and timing must be considered very carefully and deliberately.
Once you are able to share with your Airmen the name(s) of the victim(s), you can expect full counsel and attendance by the base Traumatic Response Team from Mental Health, a group of experts trained to deal with tragedy.
Additionally, the Airman and Family Readiness Center, Military Family Life Consultants, and the 18th Wing's Chapel staff all have counseling experts and should be present. In a protracted and traumatic event, this team, among others, will prove invaluable in helping you care and communicate with your Airmen.
We asked each of them to be present every time we had a large forum to discuss the details of our tragedy. This slowly created a comfort level and a relationship between the counselors and our Airmen in need. While few of our Airmen approached them for help in these public forums, it made their services more familiar for one on one counseling as the months passed.
Communication
After the initial notifications are complete, many tragedies will have difficult details continue to unfold. How and when you choose to share this information will affect how Airmen around you deal with the details they are provided.
In the first days after our tragedy, we found the most appropriate venue for sharing information was via squadron town hall meetings, where Airmen and families assembled alongside members of Mental Health, MFLC and the chaplain staff. We found that holding meetings in this format not only paved the way for candid discussion, but also identified those who may have been suffering in silence.
After days turned to months, sharing information became much more personal. As many in our unit rotated out, we found that making the rounds at roll calls, shift changes, and break areas, was a much more appropriate way to identify those who most needed care, than a larger, less personal forum like a town hall meeting.
Connection
Likely the most important step to the healing process is getting those who are closest to the tragedy to talk about their feelings. They may not be comfortable at first talking about this with anyone from the crisis team or squadron leadership, but there is more than likely a peer who is suffering along with them who is ready to talk. As you share information, it is important that your Airman hear directly from you that it is okay to talk to each other, and you, about what they are going through.
One of the most successful methods we found in doing this was seeking out those who we felt were most affected by the tragedy, and talking to them in very small gatherings, or one on one. We did this in hopes of better understanding their grief, fear, and anger, while at the same time expressing our desire to be open and care for their needs. We learned a great deal during these conversations, and were often able to dispel rumors and quell frustrations. We later received feedback that these one-on-one discussions truly helped.
We may never be completely prepared for when tragedy strikes, however, in our Profession of Arms, it is seldom a question of if, but when. How will you care and communicate to the Airmen around you when that need arises? How will you care for yourself? We are charged to be leaders and wingmen; our military family depends on it.
Are you ready? |
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