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84s0017a.ofc




DATE:  July 27, 1993
CASE NO. 84-OFC-17

IN THE MATTER OF

OFFICE OF THE FEDERAL CONTRACT
COMPLIANCE PROGRAMS, UNITED
STATES DEPARTMENT OF LABOR,

               PLAINTIFF,

     v.

YELLOW FREIGHT SYSTEM, INC.,

               DEFENDANT.


BEFORE:  THE ACTING ASSISTANT SECRETARY 
          FOR EMPLOYMENT STANDARDS [1] 


                    FINAL DECISION AND ORDER OF REMAND

                                BACKGROUND

     This proceeding arises under Section 503 of the
Rehabilitation Act of 1973 (Rehabilitation Act), as amended, 29
U.S.C. § 793 (1988), and implementing regulations at 41
C.F.R. Part 60-741 (1992).
     On March 12, 1984, the Department of Labor's Office of
Federal Contract Compliance Programs (OFCCP) filed an
administrative complaint against Yellow Freight System, Inc.
(Yellow Freight), which alleged (1) that Yellow Freight had
failed to take affirmative action in the employment and
advancement of Ralph E. Quick, a qualified handicapped
individual, by terminating his employment as a casual (non-
permanent) mechanic at its Charlotte, North Carolina terminal and
by failing to hire him as a permanent mechanic at that terminal
by reason of his back condition in violation of 41 C.F.R. §
60-741.6(a); (2) that Yellow Freight applied physical job
qualifications which tended to screen out Mr. Quick and other 

[PAGE 2] qualified handicapped individuals, and were not job-related and consistent with business necessity and the safe performance of the job, in violation of 41 C.F.R. § 60-741.6(c); (3) that Yellow Freight failed and refused to make or attempt to make a reasonable accommodation to Mr. Quick's physical limitations, in contravention of 41 C.F.R. § 60-741.6(d). A hearing was held on April 23-24, 1986 before an Administrative Law Judge (ALJ) in Charlotte, North Carolina, and on November 6, 1986, the ALJ issued his Recommended Decision and Order (R.D. & O.) in favor of Yellow Freight. The ALJ first held that Mr. Quick was a handicapped individual because the degenerative changes above and below his 1954 spinal fusion surgery substantially limited his employment opportunities but that he was capable of performing his duties on the date of his rejection by Yellow Freight. The record in the instant case similarly reveals that Defendant refused to hire Mr. Quick as a mechanic, based on Dr. Glaser's recommendation. Dr. Glaser was the orthopedic surgeon who recommended that Mr. Quick not be retained primarily on the basis of his back x- rays, which had been sent to him for review. (T. 38- 39, 61-62, 78, 229-230) If all other employers of mechanics in the Charlotte area or the State of North Carolina had also performed thorough pre-employment physicals to screen out individuals with significant back conditions, Mr. Quick would most likely have been disqualified from all mechanics' jobs requiring heavy lifting in a bent position or repetitive bending and turning. Considering that many mechanics' jobs require this type of physical movement and that Defendant's requirement that its mechanics have no significant back abnormalities could be universally applied by all employers of mechanics, unlike certain more location specific criteria, I find that Mr. Quick is a handicapped individual within the meaning of the Act. 29 U.S.C. § 706(7)(B). * * * * In contrast [with the factual situation in Forrisi v. Bowen, 794 F.2d 931 (4th Cir. 1986)], the evidence of record shows that Defendant's refusal to hire Mr. Quick, Defendant's contrary arguments in its brief notwithstanding, was not specifically based upon Mr. Quick's inability to perform a particular job at a particular location, but rather on Defendant's perception that Mr. Quick was incapable of performing
[PAGE 3] strenuous bending, turning and forward bent lifting activities which are not unique to Defendant's business, but are generally an integral part of a mechanic's job. (Def. Brief at 8-9; T. 38- 39, 61-62, 78, 229-230). And, regardless of what Defendant's perceptions were at the time it rejected Mr. Quick, other employers must also be assumed to utilize Defendant's universally generalizable policy of screening out individuals with back problems affected by such physical activity. Accordingly, Defendant's refusal to hire Mr. Quick because of his back impairment substantially limits his employability, thus compelling the conclusions that he is handicapped within the meaning of the Act. R.D. & O. at 19-20 (footnote omitted). The ALJ then determined that Mr. Quick was a qualified handicapped individual under the Act. Defendant contends that because of his back condition, Mr. Quick is not a qualified handicapped individual because he should not be performing the types of duties performed by a Yellow Freight mechanic. (Def. Brief at 17). However, the only relevant inquiry in determining whether a job applicant is a qualified handicapped individual is whether he was capable of doing the job at the time of his rejection. E.E. Black, LTD. v. Marshall, 497 F. Supp. 1088, 1103 (D. Haw. 1980)]. . . . At the time of his rejection, Mr. Quick had worked for Defendant as a casual mechanic for approximately two months. During this period, Mr. Quick worked exclusively in the check lane. His work was satisfactory and he did not complain or request light duty. Prior to his employment with Defendant, Mr. Quick had worked as a mechanic for many years. Some of Mr. Quick's former co-workers testified that he was an above average mechanic and that they had not observed any physical problems which interfered with his job performance. * * * * While Dr. Glaser testified that there is some radiological evidence which indicates that Mr. Quick could not perform the job duties of a Yellow Freight
[PAGE 4] mechanic, I find that his testimony is outweighed by the evidence of Mr. Quick's present and past work as a mechanic. (T.72). * * * * In light of the evidence which demonstrates that Mr. Quick was capable of performing the duties of a mechanic in Defendant's Charlotte shop at the time he was rejected for employment, I find that Mr. Quick is a qualified handicapped individual within the meaning of the Act. 41 C.F.R. § 60-741.2. R.D. & O. at 19-21 (footnote omitted). Although the ALJ found Mr. Quick qualified to perform the job at the time of discharge, the ALJ held that Yellow Freight's action was nevertheless lawful since continued employment of Mr. Quick posed a reasonable probability of substantial harm, citing Mantolete v. Bolger, 767 F.2d 1416, 1422 (9th Cir. 1985). While it is not completely certain that Mr. Quick will sustain a back injury, I am convinced by Dr. Glaser's testimony that Mr. Quick, because of his back condition, will probably seriously harm his back if he continues to engage in heavy lifting in a bent forward position or performs repetitive bending and turning. The record indicates that these types of physical motions are an unavoidable part of a mechanic's job. Accordingly, I find that Defendant's policy of having an orthopedic expert review the medical and x-ray reports of applicants with significant back conditions in order to screen out individuals whose back conditions are such that they are reasonably likely to suffer substantial injury by engaging in physical activity which is an integral part of the job for which they are applying, is job related and consistent with business necessity and safe performance of the job. 41 C.F.R. § 60-741.6(C). However, before it can be concluded that Defendant was justified in not hiring Mr. Quick on the grounds that he cannot perform the essential duties of a Yellow Freight journeyman mechanic without endangering his own health and safety and that of his co-workers, it must be determined whether Defendant could have made a reasonable accommodation to Mr. Quick's physical limitations. R.D. & O. at 23-24 (footnote omitted). On that issue, the ALJ
[PAGE 5] held that Yellow Freight could not have made a reasonable accommodation to Mr. Quick under 41 C.F.R. § 60-741.6(d) since (1) it would be "virtually impossible" to continually assign a mechanic job duties which did not require repetitive lifting, flexion and rotation; (2) timely repairs preclude retention of mechanics to less demanding duties; and (3) personnel problems would result from such less strenuous assignments. R.D. & O. at 24. DISCUSSION Yellow Freight excepts [2] to the ALJ's holding that Mr. Quick was a "handicapped individual" subject to coverage and protection under Section 503, R.D. & O. at 17-20, because the degenerative changes and spurring above and below his 1954-55 spinal fusion operations (arising from his 1954 automobile accident while on active duty in the Army) did not constitute a substantial limitation to his employment for purposes of defining a handicapped individual under the statute. Yellow Freight argues that his back condition had not affected his ability to secure mechanics' positions elsewhere, but rather "the combination of [his] . . . particular condition and the specific and very demanding job characteristics of the mechanic's job at YFS which disqualify . . . [him]. . . ." Yellow Freight brief at 2. The record amply demonstrates, and YFS knew, that Mr. Quick had many prior jobs as a mechanic. For the most part, these other jobs appear to have been as an automobile rather than truck mechanic. The nature and pace of the work involved, and the types of equipment involved are simply not comparable to that involved at YFS. YFS does not regard Mr. Quick as incapable of performing as a mechanic in any situation, it regards him as incapable of performing as a mechanic as that job is structured and operated at YFS. Yellow Freight brief at 4 (emphasis in original). In sum, it argues that Mr. Quick's condition is not a substantial limitation to his employment in the general job category of mechanic elsewhere, but rather that his condition made him unqualified for the particular trucking mechanic position at Yellow Freight, citing Forrisi v. Bowen, 794 F.2d 931, 935 (4th Cir. 1986) that "[f]ar from being regarded as having a 'substantial limitation' in employability [plaintiff] was seen as unsuited for one position in one plant - and nothing more." Yellow Freight is correct that an individual's inability
[PAGE 6] to perform a particular job for a particular employer is not sufficient to establish the existence of a handicap under the Act; his impairment must substantially limit his employment generally. Byrne v. Board of Education, School of West Allis - West Milwaukee, 979 F.2d 560, 565 (7th Cir. 1992) and cases cited; Taylor v. U.S. Postal Service, 946 F.2d 1214, 1217- 18 (6th Cir. 1991) (individual with degenerative back condition deemed handicapped under the Act, with citations to related "back cases"); Daley v. Koch, 892 F.2d 212, 214-16 (2nd Cir. 1989); Wright v. Tisch, 45 FEP Cases 151, 153 (E.D. Va. 1987); OFCCP v. Cissell Manufacturing Co., Case No. 87- OFC-26, Assistant Secretary for Employment Standards' Decision and Order of Remand, Dec. 5, 1989, slip op. at 9-10; see Fuqua v. UNISYS Corp., 716 F. Supp. 1201, 1205-07 (D. Minn. 1989). Yellow Freight argues that the ALJ erroneously universalized (term used by ALJ, infra) Mr. Quick's condition and ability to perform by extension to all mechanics' jobs in order to find that he was a handicapped individual under the definitional framework of the Act. There are quite obviously differing types of mechanic jobs and the type and frequency of physical activity associated with each varies widely. . . . The very highest levels of technical ability and versatility are required [at Yellow Freight]. The pace of work and the productivity required are extremely demanding. These factors combine with the bending, twisting and lifting normally associated with a mechanic's job to create a unique class of mechanics. To treat a Class A journeyman mechanic at YFS or one of its competitors in the over-the-road trucking industry as functionally interchangeable with the mechanic at the corner gas station is both practically and analytically unjustifiable. Yellow Freight brief at 3. The ALJ had determined that Mr. Quick's condition was a substantial barrier to his employment as a mechanic generally, including positions outside the trucking industry but containing related requirements. The record in the instant case similarly reveals that Defendant refused to hire Mr. Quick as a mechanic, based on Dr. Glaser's recommendation. (T. 38-39, 61- 62, 78, 229-230). If all other employers of mechanics in the Charlotte area or the State of North Carolina had also performed thorough pre-employment physicals to screen out individuals with significant back conditions, Mr. Quick would most likely have been
[PAGE 7] disqualified from all mechanics' jobs requiring heavy lifting in a bent position or repetitive bending and turning. Considering that many mechanics' jobs require this type of physical movement and that Defendant's requirement that its mechanics have no significant back abnormalities could be universally applied by all employers of mechanics, unlike certain more location specific criteria, I find that Mr. Quick is a handicapped individual within the meaning of the Act. 29 U.S.C. § 706(7)(B). * * * * Defendant's refusal to hire Mr. Quick, however, cannot be treated as a[n]. . . isolated mismatch of employer and employee. In contrast, the evidence of record shows that Defendant's refusal to hire Mr. Quick, Defendant's contrary arguments in its brief notwithstanding, was not specifically based upon Mr. Quick's inability to perform a particular job at a particular location, but rather on Defendant's perception that Mr. Quick was incapable of performing strenuous bending, turning and forward bent lifting activities which are not unique to Defendant's business, but are generally an integral part of a mechanic's job. (Def. Brief at 8-9; T. 38- 39, 61-62, 78, 229-230). And, regardless of what Defendant's perceptions were at the time it rejected Mr. Quick, other employers must also be assumed to utilize Defendant's universally generalizable policy of screening out individuals with back problems affected by such physical activity. Accordingly, Defendant's refusal to hire Mr. Quick because of his back impairment substantially limits his employability, thus compelling the conclusions that he is handicapped within the meaning of the Act. R.D. & O. at 19-20 (emphasis added) (footnote omitted). The ALJ was correct in placing the truck mechanics' position within the broader category or framework of mechanics' jobs in general since they were similar and therefor reflected his closed employment universe, i.e., the broad base from which his potential employment would most likely have arisen, absent his disqualification, in view of his training, skills, and past job history. Several factors are relevant to determining whether an impairment substantially limits an individual's employment potential. They include "[1] the number and type of jobs from
[PAGE 8] which the impaired individual is disqualified, [2] the geographical area to which the individual has reasonable access, and [3] the individual's job expectations and training." Welsh v. City of Tulsa, Oklahoma, 977 F.2d 1415, 1419 (10th Cir. 1992) (quoting with approval Jasany v. U.S. Postal Service, 755 F.2d 1244, 1249 (6th Cir. 1985)). Thus, in determining whether a substantial limitation to employment exists for an impaired individual, consideration of the individual's closed employment universe is not limited to a single, identical job existing among various employers in the same industry, e.g., trucking company mechanics. Byrne v. Board of Education, School of West-Allis-West Milwaukee, 979 F.2d at 565-66; Welsh v. City of Tulsa, Oklahoma, 977 F.2d at 1419; Forrisi v. Bowen, 794 F.2d at 934; Jasany v. U.S. Postal Service, 755 F.2d at 1244, 1250 (6th Cir. 1985); Coley v. Secretary of the Army, 689 F. Supp. 519, 520-21 (D.Md. 1987); E.E. Black, Ltd. v. Marshall, 497 F.Supp. 1088, 1100-01 (D. Haw. 1980); OFCCP v. Cissell Manufacturing Co., slip op. at 9. The ALJ's methodology and conclusions regarding the extent of Mr. Quick's reduced employment opportunities are consistent with the E.E. Black decision, supra. There, the United States district court stated: Factors that are important in the case-by- case determination are the number and types of jobs from which the impaired individual is disqualified. And the focus cannot be on simply the job criteria or qualifications used by the individual employer; those criteria or qualifications must be assumed to be in use generally. . . . In evaluating whether there is a substantial handicap to employment, it must be assumed that all employers offering the same job or similar jobs would use the same requirement or screening process. E.E. Black, Ltd. v. Marshall, 497 F.Supp. at 1100. The ALJ followed the court's methodology in finding that Mr. Quick was a handicapped individual. R.D. & O. at 18. Further, his approach reflected pertinent judicial notice concepts. 41 C.F.R. § 60-30.15(k) (1992) and 29 C.F.R. § 18.45 (1992); see 41 C.F.R. § 60-741.29(b) (1992). Yellow Freight has provided no meaningful information, data or related material to demonstrate that the ALJ's factual views were incorrect. OFCCP excepts to the ALJ's holding that
[PAGE 9] it is clear from Dr. Glaser's testimony that degenerative changes around a spinal fusion which are revealed by x-ray constitute a condition of such an apparent nature that a valid determination of whether employment of such individual poses a reasonable probability of substantial harm can be made solely on the basis of medical criteria, without also considering the individual's work history and comprehensive medical history. R.D. & O. at 23,n.8 (emphasis added). As indicated supra, Dr. Glaser's recommendation that Mr. Quick not be retained was based primarily on the doctor's review of Mr. Quick's x-rays, which had been sent to him, along with some cursory medical information, as part of Yellow Freight's application process. The doctor's justification, as offered at the hearing, was that retention of Mr. Quick would pose a reasonable probability of substantial harm to himself and others. Hearing Transcript (T.) at 72, 80. The ALJ found support for his decision that back x- rays need not be supplemented by an individual consideration of an employee's work history and comprehensive medical history to make such a determination, as provided in Mantolete v. Bolger, 767 F.2d 1416, (9th Cir. 1985). We agree with the court in Black and with the court below to the extent it holds that, in some cases, a job requirement that screens out qualified handicapped individuals on the basis of possible future injury is necessary. However, we hold that in order to exclude such individuals, there must be a showing of a reasonable probability of substantial harm. Such a determination cannot be based merely on an employer's subjective evaluation or, except in cases of a most apparent nature, merely on medical reports. The question is whether, in light of the individual's work history and medical history, employment of that individual would pose a reasonable probability of substantial harm. Such an evaluation necessarily requires the gathering of substantial information by the employer. This, we believe, was Congress' intent in enacting the Rehabilitation Act of 1973; that is, to prevent employers from refusing to give much needed opportunities to handicapped individuals on the basis of misinformed stereotypes. * * * *
[PAGE 10] In applying this standard, an employer must gather all relevant information regarding the applicant's work history and medical history, and independently assess both the probability and severity of potential injury. This involves, of course, a case-by-case analysis of the applicant and the particular job. Id. at 1422-23 (emphasis added). However, the ALJ's reliance on this case is misplaced. I interpret the Mantolete court's reference to "cases of a most apparent nature" to refer to situations that are very clear, evident and obvious, and not subject to serious dispute. Whether Mr. Quick's employment posed a reasonable probability of substantial harm as determined by his x-rays is not such a case, particularly since Dr. Glaser provided no concrete data or other information to fully justify his position. [3] He had never examined Mr. Quick or seen him work. T. at 49, 67. He did not offer any statistical evidence showing the degree to which the risk of injury increased because of Mr. Quick's degenerative changes, nor did he have an opinion as to when these changes would begin or the rate at which they would or might take place. T. at 69-71, 73. He never considered that Mr. Quick was presently working and had worked for the previous twenty years as a mechanic. T. at 50. He did not know when Mr. Quick last had a back pain. T. at 50. No mobility or agility tests were performed and Mr. Quick's medical records from his personal physician were never requested. T. at 49. He did not know whether Mr. Quick was in pain, nor had he called Mr. Quick's foreman at Yellow Freight to ask whether Mr. Quick showed any signs of a back problem while working. T. at 49-50. Moreover, Dr. Glaser was familiar with the duties of Yellow Freight mechanics "just in general" and did not know the amount of weight lifted by Yellow Freight mechanics, the extent of twisting or turning performed in their respective jobs, and the amount of time spent on their feet; he was not fully familiar with their various activities. T. at 79-81. There was no explanation why Mr. Quick could not have been retained, subject to periodic monitoring of his medical conditions under the Mantolete standards, supra. Thus, Yellow Freight's decision to terminate Mr. Quick was fundamentally flawed [4] because it failed to "gather all relevant information" and "assess both the probability and severity of potential injury" in a meaningful and comprehensive manner. Mantolete at 767 F.2d at 1423. See Kling v. County of Los Angeles, 769 F.2d 532, 534 (9th Cir. 1985). Yellow Freight's reliance on the use of back x-rays was invalid both as a part of its general employment process and as applied to Mr. Quick in
[PAGE 11] particular. As indicated above, the ALJ found Mr. Quick qualified to perform the job at the time of his discharge. The ALJ specifically stated: At the time of his rejection, Mr. Quick had worked for Defendant as a casual mechanic for approximately two months. During this period, Mr. Quick worked exclusively in the check lane. His work was satisfactory and he did not complain or request light duty. Prior to his employment with Defendant, Mr. Quick had worked as a mechanic for many years. Some of Mr. Quick's former co-workers testified that he was an above average mechanic and that they had not observed any physical problems which interfered with his job performance. Since being rejected for employment by Defendant, Mr. Quick worked for a school district, servicing school buses, and currently works for Adams International Trucking. Mr. Rasbach, Mr. Quick's supervisor at Adams International Trucking, testified that Mr. Quick's work is above average and that he has not observed that Mr. Quick has any physical limitations. Mr. Rasbach stated that Mr. Quick does electrical work, relines brakes, pulls transmissions on 18-wheelers, pulls differentials and changes clutches and tires. These job duties are apparently the same as many of the job duties performed by mechanics in Defendant's Charlotte shop. While it appears that working the check lane is a physically easier job than some of the other work performed by mechanics, the fact that Mr. Quick did not perform other more arduous jobs, such as pulling diesel engine heads or transmissions, while employed by Defendant, does not establish that he could not have done the work. While Dr. Glaser testified that there is some radiological evidence which indicates that Mr. Quick could not perform the job duties of a Yellow Freight mechanic, I find that his testimony is outweighed by the evidence of Mr. Quick's present and past work as a mechanic. (T.72). Dr. Glaser also indicated that he did not feel
[PAGE 12] that Mr. Quick met the DOT physical qualifications pertaining to drivers of commercial motor vehicles. Dr. Glaser later testified, however, that his concern was with the prolonged whole body vibration which occurs during over the road driving, a type of work which is not at issue here. (T.39c) The record reflects that Mr. Quick passed a required driving test and thus was evidently capable of road testing trucks. In any case, if it were felt that Mr. Quick should not drive trucks on public roads, this limitation could probably be accommodated. In light of the evidence which demonstrates that Mr. Quick was capable of performing the duties of a mechanic in Defendant's Charlotte shop at the time he was rejected for employment, I find that Mr. Quick is a qualified handicapped individual within the meaning of the Act. 41 C.F.R. § 60-741.2. R.D. & O. at 20-21 (footnote omitted). I agree with the ALJ's factual findings, supra, that Mr. Quick was a qualified handicapped individual. See also OFCCP brief at 18, 20, 24. As such, his discharge could only be justified if it was predicated upon a valid screening process for determining possible future injury consistent with the exclusionary standard enunciated in Mantolete, supra. However, the process used here was invalid. As a legal nullity, it cannot be used to justify his termination. Accordingly, since Mr. Quick was a discriminatee, remedies and remedial issues must now be considered. In order that such matters can be fully and clearly addressed, I am remanding this case to the ALJ. ORDER This case is REMANDED to the ALJ for a further hearing on remedies regarding Mr. Quick, followed by his recommended decision and order thereon (with the recommended decision and the remainder of the record to be submitted to the Assistant Secretary for the issuance of a final decision and order). Further, Yellow Freight is now ORDERED to develop and implement policies and procedures regarding back conditions, including the use of x-ray examinations therein, consistent with Section 503, the implementing regulations, and this Final Decision Order of Remand within ninety days. SO ORDERED. ____________________________ Acting Assistant Secretary
[PAGE 13] for Employment Standards Washington, D.C. OAA:SFEIGIN:kg:05/15/95 Room S-4309:FPB:219-4728 [ENDNOTES] [1] On November 19, 1991, the former Assistant Secretary for Employment Standards recused herself from any action in this case and delegated decisional authority to her Special Assistant. In view of the change of Administrations, I have been granted decisional authority for this proceeding pending confirmation of a new Assistant Secretary. [2] OFCCP requests that I strike Yellow Freight's exceptions as untimely filed and, if denied, that it be allowed to respond to Yellow Freight's exceptions. Although Yellow Freight did not adhere to the briefing schedule, it would appear that the date of its filing resulted from its bona fide inquiry to the Office of Administrative Appeals, which provided Yellow Freight a rational basis for its filing beyond the date specified in the briefing schedule. Further, procedural matters can be relaxed, modified or waived in the interest of justice. Billings v. Tennessee Valley Authority, Case No. 91-ERA- 12, Secretary's Order of Remand, Apr. 9, 1992, slip op. at 4n.2 and cases cited. The interests of justice are served by my acceptance of Yellow Freight's brief because: (1) OFCCP has not demonstrated that it has or will be prejudiced thereby (to the contrary, my holdings, infra, favor OFCCP's positions); (2) Yellow Freight acted in good faith; (3) acceptance of its exceptions allows fuller consideration of relevant issues in this case. [3] Although Dr. Glaser responded affirmatively to questions presented by Yellow Freight's counsel as to whether there was a reasonable probability of substantial harm to Mr. Quick if he performed the work, T. at 39(a), 72, the doctor might have used the lesser "elevated risk" test rejected in Mantolete, 767 F.2d at 1422, 1424. He stated that individuals with these types of back x-rays are "at risk" with respect to pain and sudden incapacitation, T. at 39; that a person who has some degenerative changes above and below a back fusion is at "a higher risk" of having a repeated back injury than an individual who has never had a spinal fusion and has no degenerative changes, T. at 39(a); and that a person with a spinal fusion was "at a higher risk" of developing a herniated disc, T. at 77. [4] Yellow Freight defends its simplistic medical process by reference to "the practical limitations of medical science." Yellow Freight brief at 7. However, such asserted limitations do not justify the lack of further medical-related investigation and assessment, but, to the contrary, indicate that additional efforts were warranted and required to resolve relevant ambiguities and unanswered questions.



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