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Directive:

TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 08-03

Subject:
Updated Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for the Participant, Employment and Job-Seeker Customer Satisfaction Surveys

Purpose:
To provide states with the Program Year (PY) 2003 ACSI Table of Weights.

To:
ALL STATE WORKFORCE AGENCIES
ALL STATE WORKFORCE LIAISONS
From:
EMILY STOVER DeROCCO
Assistant Secretary
Date:
October 14, 2003
Expiration Date:
Continuing



Contact:  Questions may be directed to the appropriate Regional Office.

Text:
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Attachments:
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1. ACSI Formula Weights



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