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Employee Express

  • How do I access Employee Express? View more
    You can use Employee Express by touch-tone phone and through the Internet. For security reasons, we don't recommend using a cellular phone. For information about Employee Express in your agency, contact your Human Resources Office.
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  • How can I get help from the help desk? View more
    You can reach the Help desk by phone at 478-757-3030 or email at EEXHELP@opm.gov. When you email the Help Desk, be sure to include this information in your message:
    • Your full name
    • Your agency's name
    • Your phone number
    • A brief description of your problem
    Do NOT include your SSN or PIN in your email.
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  • What is Employee Express? View more
    Employee Express is an innovative automated system that Federal employees use to make their personnel and payroll transactions electronically.
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  • What does the help desk do? View more
    The Help Desk:
    • Tells you what transactions you can do (link to question #4) and how to do them using Employee Express;
    • Gives numbers for the Employee Express phone system;
    • Gives locations for touch screens (kiosks) and contacts for Human Resources Offices;
    • Gives the Employee Express email address;
    • Issues new PINs
    • Automatically sends a verification letter to you for health benefits changes you make in Employee Express. (For paperwork on other changes, contact your Human Resources Office.)
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  • What can I do on Employee Express? View more
    You can change most "discretionary" personnel and payroll transactions, including your:
    • Financial allotments
    • Savings bonds
    • Health benefits
    • Thrift Savings Plan (TSP)
    • Direct deposit
    • Federal and state tax withholdings
    • Your home address
    • Combined Federal Campaign (CFC)
    • Your Employee Express PIN
    • New! -- You can also get a copy of your Leave and Earnings Statement for the current pay period and two previous pay periods.
    (You can't change your life insurance on Employee Express.) Contact your Human Resources Office to find out what other services your agency may provide through Employee Express.
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  • Can I get a new PIN if I lose or want to change it? View more
    Call the OPM-Macon Help Desk at 478-757-3030, choose the PIN option, and request a new PIN. The Help Desk will mail your new PIN the next day. Since the Help Desk will mail your new PIN to the address your agency has on file, make sure that your Human Resources Office has your current address. We suggest you change your PIN to something easy to remember and be sure to keep your PIN in a safe place. You won't be able to use Employee Express until you get your new PIN.
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  • What should I do if I change my mind and want to cancel a change? View more
    You can't cancel a change. You can, however, make another change, using Employee Express. You can change most discretionary personnel and payroll transactions such as direct deposit, Federal and state tax withholdings, savings bonds, etc. at any time. Changes to FEHB and TSP are generally limited to Open Season. During FEHB Open Season, you may change your enrollment and/or waive or begin participation in premium conversion at any time up until the last day of Open Season. Employee Express will process only the last transaction.
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  • Can I use Employee Express to make changes to my FEHB enrollment outside of the Open Season? View more
    Yes, if you experience one of the following Qualifying Life Events: You are enrolled in a FEHB Health Maintenance Organization (HMO) and you (or a covered family member) move or become employed outside the geographic area from which your FEHB carrier accepts enrollments; (or, if already outside this area, you move further from this area); You lose coverage due to discontinuance in whole or part of your FEHB plan; You experience a change in your family status. (Family status changes include marriage, legal separation, divorce, death of spouse or dependent, loss of coverage by your last dependent child.)
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  • When can I use Employee Express? View more
    You can use Employee Express anytime, 24-hours a day, seven days a week.
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  • I transferred to another agency -- will I get a record of the changes I made through employee express? View more
    The agency you are leaving will file a report in your Official Personnel Folder of all the health benefits and Thrift Savings Plan changes you made using Employee Express. You can get a copy from your Human Resources Office.
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