Welcome » IT Booklets » Management » IT Risk Management Process » Measure and Monitor » Plan-to-Actual Outcome Measures (Outcome-based Measurement)
Financial institutions should periodically review their IT function and determine if their plan, goals, and expectations are on target. Given the cost of, and business reliance upon, IT functions, failure to perform such measurements could put the institution at risk. Management should measure outsourced relationships by the penalties and incentive clauses in the service contracts.