TASC receives many calls each day from customers who are experiencing similar problems. In "Ask TASC" we share with you some frequently-asked questions—and our answers. The following frequently asked questions may be helpful.

Q:  What’s the difference between a DelPro order and a Telephone Service
       Request form (TSR)?
A:   DelPro orders are forms submitted by an administrative officer (AO) who authorizes the purchase of items. Examples include: purchasing telephones/TTY equipment, installing phone jacks, LAN drops, headsets, moving phone numbers and/or sets after hours. The cost for a DelPro submission is $100.00. TSRs are free and should be used when your request does not have a cost involved. Examples include: phone moves, phone-feature changes, voice-mail requests, and changes to secondary numbers.

Q:  How do I obtain a TSR form? Is there a Web site?
A:   TSR forms can be obtained from the Request Forms Web page, or call GO-CIT at (301) 594-6248. A TASC consultant can fax the form to you.

Q:  When filling out a TSR, what is the BAC Number or Location Group Number?
A:   The BAC (billing account code) and Location Group Number can be provided by the AO. The AO’s signature is required once the TSR has been completed.

Q:  I want to get a new ISDN phone. Do I submit a TSR for that?
A:   No. Since there are charges for the new phone set and labor, your AO will need to submit a DelPro request.

Q:  How do I prevent my other line from ringing?
A:   In order to have a number silenced, a TSR will need to be submitted.

Q:   How can I change the number of rings before it transfers to voice mail?
A:   You will need to submit a "voice mail system quick change request form," which can be obtained from the "Request Forms" Web page, http://www.cit.nih.gov/dnst/DNSTweb/request.html.

Q:  I have a message on my phone but the light isn’t on. What should I do?
A:  You will need to call repair at 611 and submit a ticket. They will send a technician to fix your phone.

Q:  The message light on my phone shows I have messages, but I do not have any unread
       voice mail messages. What should I do?
A:   Picking up the handset and pressing *53 will extinguish the light.

Q:  How do I request that my phone be moved from one office to another? Is there a cost
       for this?
A:   This service is free, but a TSR form must be submitted. Other requests that require submission of a TSR form include: phone moves (room-to-room or building-to-building), phone features (ringing patterns, international dialing), all voice mail requests, and disconnecting existing numbers.

Q:  How can I forward my telephone number to another number?
A:   For non-ISDN telephone numbers, activate the call forwarding by dialing *72, then the 5-digit telephone number you wish to forward to. To deactivate this, dial *73.
For ISDN (as noted on your teleset) telephone numbers, activate by dialing *52, then dial the 5-digit telephone number you wish to forward to. Then press the CFV button on the phone. The green light on the CFV means call forwarding is active. To deactivate, press the CFV button until the green light disappears.

Q:   Can I move my ISDN, Merlin or Tone Commander phone myself?
A:   No. You should fill out a TSR requesting the phone move. The phones will not work again if they are simply unplugged from one jack and plugged into another. A technician is required to complete the move.