December 17, 2001 [Number 221]     Printable version (379k PDF)

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New Interest Group—Desktop Support

The newest CIT interest group—Desktop Support—holds monthly "brown bag" seminars for desktop computer support professionals. These seminars will be of interest to anyone who is responsible for the setup, maintenance, and management of desktop computers, or for the support of desktop computer users (including onsite support and help-desk staff).

The purpose of the seminars is to achieve the highest quality desktop computer support—by keeping everyone current on the latest technologies, techniques and computer services. Each seminar will feature a scheduled presentation, as well as a group discussion of the issues and challenges that support professionals face in supporting the NIH community.

Subscribe to the "Desktop-L" List

To receive meeting announcements—as well as last-minute changes in time and place—subscribe to the "Desktop-L" mailing list via the NIH Listserv. Any changes in date, time or place will be sent to the mailing list.

Past Topics

The October seminar featured a presentation on Microsoft Office XP that included the results of CIT’s evaluation and lessons learned during NIGMS’s recent migration. People from many ICs attended the meeting, while others "attended" by means of a live webcast. Other topics covered in recent meetings have included:

• Wireless Ultra-Thin Client Application in ORS/VRP
• Building the Wireless Classroom in CIT
• DNST Network Operations Center and the Network Hotline
• Strategies for Dealing with the Difficult Customer
• NIH Videocasting Service and video-on-the-desktop support issues
• CIT’s Core Windows NT Services, including status of the Windows 2000 Server migration
• The role of NIH’s Information Systems Security Officer (ISSO) and security issues concerning computer disposal
• The ePolicy Orchestrator system for managing anti-virus client software
• System for automated inventory of desktop computers
• McAfee antivirus client software configuration
• Blackberry pager installation and configuration
• Windows 2000 Professional workstation configuration

For more information, please call TASC (301.594.6248) and ask to speak to the Desktop Support interest group leader.