Overview

The Office of Patient Care Services, Primary Care Program Office, is undertaking a new initiative to implement a patient-centered medical home (PCMH) model at all VHA Primary Care sites which is referred to as Patient Aligned Care Teams (PACT).  This initiative supports VHA’s Universal Health Care Services Plan to redesign VHA healthcare delivery through increasing access, coordination, communication, and continuity of care.  PACT provides accessible, coordinated, comprehensive, patient-centered care, and is managed by primary care providers with the active involvement of other clinical and non-clinical staff.  PACT allows patients to have a more active role in their health care and is associated with increased quality improvement, patient satisfaction, and a decrease in hospital costs due to fewer hospital visits and readmissions.  The Primary Care Program Office has developed a variety of tools to assist Primary Care staff with the transformation process towards becoming patient-centered medical homes.  Provided below are important links to background information, articles, discussion boards, and other websites which will assist you in this endeavor.