"Ask TASC"—Frequently Asked Questions about the NIH EHRP

TASC receives many calls each day from customers who are experiencing similar problems. In each issue of Interface, we present some answers to frequently-asked questions. We hope you find this information helpful.

Q

What is the EHRP?

A

EHRP is the Enterprise Human Resources and Payroll System (EHRP). The NIH portion of the EHRP went into production on September 9, 2002, replacing the human resources system (IMPACT) previously used by HHS agencies. EHRP is part of the NIH Business and Research Support System (NBRSS). The other part of NBRSS is the NIH Business System (NBS) that will replace selected administrative operations of the legacy Administrative Database (ADB). Implementation of NBRSS promotes data sharing and provides information in "real time," ultimately providing more efficient administrative support to achieve NIH’s scientific mission.

Q	Is there any online help available for the EHRP?
A	Yes, users can go to EHRP Web site and read information about the EHRP. Job Aids, Help Guide, and additional FAQs are included on this site.

Q	How can I access the EHRP?
A	Access to the EHRP is restricted to administrative and human resources personnel. If you are employed in either of these two areas you should contact your Administrative Officer (AO) for authorization to use this system.

Q	Please explain my user ID.
A	Your EHRP user ID is case sensitive and consists of 8 character positions. Please contact TASC for further assistance.

Q	Please explain my EHRP password.
A	You will be given an initial password. Once you have logged in successfully for the first time, you must change your password. Your new password must contain a minimum of 8 characters and at least one of the characters must be a digit. After logging into the system, take the following steps to change your password:

-	Go to Home > People Tools > Maintain Security > Use > My Profile
-	Click on the "Change Password" link
-	Enter current password
-	Enter new password
-	Enter new password again and confirm
-	Select OK

Please contact TASC for further assistance.

Q	Can I use the same password indefinitely?
A	No. You cannot use the same password indefinitely. For security reasons, you are required to change your EHRP password every 90 days. The system will notify you 10 days prior to the expiration date. Be sure to change you EHRP password before the end of the 90-day period.

Q	What happens if I mistype my password?
A	Be careful—passwords are case sensitive. Your user ID will be locked after three unsuccessful login attempts. If this occurs, contact TASC using one of the methods listed below.

If you have any questions regarding the EHRP, please call TASC at (301) 594-6248 or send an email to tasc@nih.gov, or visit our support site and submit your service request.

We welcome your ideas about topics in future editions of "Ask TASC." Please send suggestions to tasc@nih.gov.