Frequently Asked Questions
The Frequently Asked Questions (FAQs) are questions and answers about Compliance,
Safety, Accountability (CSA) that the Federal Motor Carrier Safety Administration
(FMCSA) compiled to assist the public. As questions come in through the website,
FMCSA adds them to the database along with their answers. If you do not see your
question or topic addressed, please
contact us
by submitting a feedback form. We will respond to you directly and consider your
question for inclusion in the FAQs.
The FAQ area has recently been enhanced. Users can now search FAQs by stakeholder
group, topics (displayed on the left side of the page), or by entering a keyword
below. Choosing “Show All” will display the entire collection of FAQs.
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How can users access Safety Measurement System (SMS) data?
Answer
Users can view motor carriers' SMS data here.
Part of the website is open to the public and requires no password. The open part
of the website includes each motor carrier's Behavior Analysis and Safety Improvement
Category (BASIC) percentile ranks for five of the seven BASICs: Unsafe Driving,
Hours-of-Service (HOS) Compliance BASIC, Controlled Substances/Alcohol, Driver Fitness,
and Vehicle Maintenance. The website also includes lists of crashes, roadside inspections,
and violations resulting from roadside inspections.
When motor carriers sign in, they will be able to see additional data:
- Hazardous Materials (HM) Compliance BASIC percentile rank
- Crash Indicator BASIC percentile rank
- Driver names and other privacy-related material from individual inspection results
Motor carriers can sign in via the Federal Motor
Carrier Safety Administration (FMCSA) Portal or directly through the
SMS Website. From this SMS page, a carrier representative can log in
with its U.S. DOT Number and PIN in order to access the carrier's non-public data.
The carrier sign-in is at the bottom center of the screen. Once signed in, you will
be guided back to the SMS homepage. After that, in the search box in the middle
right section of the screen, you should type in the U.S. DOT # or MC # and hit search.
Motor carriers can request an FMCSA Portal account by clicking here and following
the instructions to request an account. For additional assistance with an FMCSA
Portal account, contact the Help Desk at 800-832-5660. To sign in via the SMS Website,
you will need your U.S. DOT Number and PIN. Note that a Docket Number PIN will not
enable you to see your SMS data. If you cannot locate your PIN or were never assigned
one, complete the
PIN registration process. A notification letter with your PIN will be generated
and mailed to the address that was submitted on your most recent MCS-150 form. You
should receive this letter within two weeks. If you need any assistance with PIN
issues, call the FMCSA Help Desk at 800-832-5660 during normal business hours.
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