Directorate of Human Resources
Due to the necessity for unit training and for accommodating Soldier deployments and returns as well as other recurring special circumstances, the hours of operation of various sections of the Directorate of Human Resources and tenant offices may vary from the norm.
We strongly encourage all those who use DHR services to call ahead to ensure services will be available. Click here to view current operating hours of DHR facilities.
- Reassignments/Transitions
- ACAP
- Retirement Services Office
- ID Cards/Passports
- Family Travel
- Out Processing
- Casualty Assistance Office
- Contact Us
The Military Personnel Division encompasses many offices that provide services to Soldiers, civilians and family members. Several staff sections are outlined below, and some staff sections are outlined in the additional tabs above.
Reassignments
The mission of the Military Personnel Division’s (MPD) Reassignment Section is to ensure that all Soldiers on Assignment Instructions (AI) be allowed to have a smooth and timely Permanent Change of Station (PCS) transition. All Soldiers on AI must meet the requirements of AR 614-30 and AR 614-200 for enlisted and AR 614-100 for officers in order to receive their PCS orders.
Soldiers are notified of their AI within 120 days of their DEROS through their AKO. MPD retrieves AI and special instructions from eMILPO and EDAS for enlisted and TOPMIS for officers and notifies the unit S1s (personnel shops) of their levy briefing schedules. MPD human resource techs conduct one-on-one interviews with Soldiers during the levy briefs to confirm all the information prior publishing orders. PCS orders are published after all the requirements are met. Orders may only be picked up by authorized personnel staff (S1).
Levy Briefs
- Step 1. Watch the Levy Brief above.
- Step 2. Review the Briefing Slides
- DA Form 5117 Reassignment Control Sheet
- DA Form 5118 Reassignment Status and Election Statement
- DA Form 5434 Sponsorship Program Counseling and Information
- DA Form 5960 Authorization to Change BAQ/VHA
- Finance Information Sheet
Other services offered by the Reassignment Section are as follows:
- Consecutive Overseas Tours/In Place Overseas Tours for Enlisted Soldiers
- Consecutive Overseas Tours/In Place Overseas Tours for Officers
- DA Form 4187 Request for Deletion
- DA Form 4187 Request for Deferment
- DA Form 4187 Consecutive Overseas Tours/In Place Overseas Tours
- DA Form 4187 Request for Aval/DEROS Date Adjustment
- Deletion and Deferment
- Enlisted Reassignment Process
- Excess Leave – Pending Appellate Review
- Officer PCS Reassignment and Levy Briefing Levy Process
- Naval Brig Transfer Orders
Transition Center
The mission of the Transition Center is to provide separation services to all Soldiers of the Pacific Rim. The section processes ETS, Retirements, Release from Active Duty (REFRAD), Medical Separations, Discharge/Retirement, Chapter Eliminations (both Voluntary and Involuntary separations), mobilized RC Soldiers and release and retirement of AGR Soldiers.
The Transition Center issues DD Form 214 (Certificate of Release or Discharge from Active Duty), discharge certificates, retirement flags, pins, and certificates.
For Soldiers requiring separation information please call 808-655-0175. The Transition Center is open 7:30 a.m.-4 p.m., Monday-Friday. They are located in the Soldier Support Center, Building 750, Room 200, Schofield Barracks.
Click here to view the information paper on the Transition Center.
Retirement Services Office
The mission of the Retirement Services Office (RSO) is to provide quality and exceptional service to all retiring/retired Soldiers, their family members and widows with up-to-date information on authorized retirement benefits and entitlements they have earned serving our nation. RSO provides pre-retirement support, mandatory Survivor Benefit Plan (SBP) counseling, publishes local retiree bulletins and supports the Installation Retiree Council.
Click here to view RSO's information paper. For information and services, call 808-655-1585, between 7:30 a.m.-4 p.m., Monday-Friday. Services are available by appointment only.
The main services of the RSO are the following:
Career Status Bonus (CSB) REDUX
- Added instructions (DD2839)
- Combat Zone Tax Exclusion
- CSB REDUX Army message
- CSB REDUX forms
- DD2839
- Frequently asked questions
- Information for eligible Soldiers
- Notification, counseling and election procedures
- Retirement Choice
- Step-by-step guide for administrators
- Uniformed Service Thrift Savings Plan
- USARPAC Policy Memo
Pre-retirement Orientation
- Get Ready for Retirement
- Handbook for Retiring Soldiers and Families
- Pre-retirment Briefing
- Pre-retirement Counseling Guide
- Tricare - Transitioning from Actice Duty
- Which Retirement Pay Plan?
Survivor Benefit Plan (SBP) Counseling
- Basic Questions and Answers
- Child Coverage
- Department of the Army SBP Brief
- Former Spouse Coverage
- Insurable Interest Coverage
- Member Remarriage
- Premium Worksheet
- RCSBP Basic Questions
- Reserve Component SBP
- SBP and Taxes
- SBP Facts vs. Myths
- SBP vs. Commercial Life
- Simple Facts
- Spouse Coverage
- VA Payment and SBP
- Withdrawl from SBP
Unqualified Resignation
- Colonel-level of Command Memo
- Letter of Lateness
- Reserve Component Briefing
- Resignation Letter
- Sexual Assault Memo
- Waiver Request
- Date Change Request
- AR 2012-19
- ALARACT 193 2012
Unqualified Resignation - Pregnancy
- Colonel-level of Command Memo
- Letter of Lateness
- Reserve Component Briefing
- Resignation Letter
- Sexual Assault Memo
- Statement of Counseling
- Waiver Request
Voluntary Chapters
Voluntary Retirement
Officer
- Letter of Lateness
- PTDY ICW Retirement Leave Form
- Recommending-Approval Memo
- Retirement Biography
- Retirement Certificate and U.S. Flag Worksheet
- Retirement Info Worksheet
- Retirement Packet
- Retirement Request
- Retirement Timeline
- Waiver Request
Enlisted
The Fort Shafter and Schofield Barracks ID Card Offices utilize an online appointment system that allows customers to make a new appointment, reschedule or cancel an existing appointment. Click here for ID Card appointment tips.
Scheduling an Appointment
To access the system and schedule an appointment:
- Visit https://rapids-appointments.dmdc.osd.mil/ to access the system
- Select: Make an Appointment at the Top Left corner of the page
- Scroll down and click “Go” at the default Zip Code 96789 for Schofield Barracks or Fort Shafter.
- Select the office you want to schedule an appointment for (Number 1 for Schofield Barracks, number 4 for Fort Shafter).
- Select your desired date for your appointment (available dates are shaded in green).
- Select the desired time for your appointment.
- Enter in your information for all fields. If you are retired or do not have an organization code, enter in “N/A.” An email address is not required but will be used to send you a confirmation message.
- When you are done, click on the “Submit” button.
You will receive an immediate confirmation of your scheduled appointment with an 8-digit confirmation number. An email confirmation of your appointment will be sent to the email address if you provided one.
Please print a copy of this notice for your information and as a reminder of your appointment.
Please report to the ID card office 15 minutes prior to your appointment to receive ID card services. Failure to report within 15 minutes after your appointment time will result in cancellation and you will need to schedule a new appointment.
To find or cancel an appointment, please follow the same steps as indicated above. You will receive an immediate notice as well as an email notice to your email address on the status of your appointment.
In order for a family member to receive an ID Card or ID Card/DEERS services, the military sponsor must be present to sign the DD Form 1172 to authorize the issuance of the ID Card. Sponsors may provide the adult family member with either a General Power of Attorney or a Special Power of Attorney for ID Card/DEERS services to authorize the family member to update the DEERS database or to sign the DD Form 1172 on the sponsor’s behalf. No exceptions allowed.
Walk-In Appointments
Emergency cases, or walk-in customers requiring same-day service must provide documentation to substantiate the emergency request, i.e. lost CAC/ID Card and departing on TCS, or on scheduled flight by the next day – provide copy of TCS orders or flight itinerary, etc. These will be handled on a case-by-case basis.
Lost or Stolen CAC or ID Card
Soldiers, civilians, retirees and family members who have had their CAC or ID Card lost or stolen must now report the incident to the Provost Marshal Office, to obtain the PMO's signature or stamp on the document before reporting to the ID Card office for assistance.
Review this Memorandum for ID Card Customers and download this Lost/Stolen Incident Report for CAC/ID Cards and bring the form with you to the ID Card Office during your scheduled or walk-in appointment.
Resources
PSDR Units
Soldiers assigned to PSDR units (25th ID, 8th TSC, and USARPAC, STB) must report to their supporting Bde/STB S1 for CAC/ID Card support. If this service cannot be provided by the S1, he/she will provide a memorandum to the Soldier requesting support from the DHR for turn-in when reporting for the appointment.
Locations and Contact Information
The ID Card/DEERS Office at Schofield Barracks is located in Building 750, the Soldier Support Center, on Ayers Avenue next to the Hale Kula Elementary School. Enter through McNair Gate off Kamehameha Highway (Hwy 99). Tel: (808) 655-4104/6884.
The ID Card Office at Fort Shafter is in Building 1507, 217 Montgomery Drive, Fort Shafter Tel: (808) 438-1757.
Operating Hours
Both ID card facilities are open Monday, Tuesday, Wednesday and Friday, 7:30 a.m.-3:30 p.m. and Thursday, 7:30 a.m.-noon. Both facilities are closed all federal holidays.
Alternate ID Card Facilities on Oahu
ID Card/DEERS services are also available at the following ID Card facilities:
- U.S. Army Reserve Center: Fort Shafter Flats, 1557 Pass St., Building 1557, 3rd Floor. Office hours are 8-11:30 a.m. and 1-3 p.m., Monday - Friday. Phone: 808-438-1600, ext. 3195.
- Tripler Army Medical Center (TAMC): Office location is at the Oceanside Entrance, 2nd door on right. Office hours are 7:30 a.m.-3:30 p.m., Monday - Friday. Phone: 808-433-9166/9167.
- Pearl Harbor Naval Station: 4827 Bougainville Dr., Honolulu (next to the Moanaloa Shopping Center). Office hours are 7:30 a.m.-3:30 p.m. for first-come first-served walk-ins, and 8 a.m.-3 p.m. for appointments. Appointments are preferred. Phone: 808-471-2405, ext. 5209.
- U.S. Air Force, Hickam AFB: 624th Regional Support Group, Hanger 7, Room 2. Office hours are 8 a.m.-4 p.m., Monday - Friday by appointment only. Phone: 808-449-3393.
- U.S. Coast Guard: Honolulu. Sand Island Administration Building, 2nd Floor. Office hours are 8 a.m.-2:30 p.m., Monday - Friday by appointment only. Phone: 808-842-2062/2063.
- U.S. Marine Corps: Camp Smith. Camp Smith, Building 1, Room 111. By appointment only, 7:30 a.m.-4:30 p.m. Tuesdays and Thursdays only. Phone: 808-477-8907.
Passport and Naturalization Office
The official U.S. Army passport agent for U.S. Army-Hawaii is located in the Passport and Naturalization Office, located in Room 103, Building 750, or the Soldier Support Center, on Schofield Barracks.
The Passport Office only accepts and processes applications for official, no-fee, and diplomatic passports for U.S. Citizens (native born, naturalized, American Samoa, Virgin Islands, Guam and Puerto Rico). Passports for unofficial/leisure travel must be applied for through a local U.S Post Office or Hawaii Public Library. For more information on other locations, call 1-877-487-2778.
Resources
- Official Passport and Visas – Processing Services Information Paper
- State Department information on passports
- Naturalization Processing Services Information Paper
- U.S. Citizenship and Immigration Services website
The Passport and Naturalization Office is open 7:30 a.m.-4 p.m., Monday-Friday. Their phone number is 808-655-7182.
Acceptable Forms of Identification
The Directorate of Human Resources began following the Department of Homeland Security's identification security directive Dec. 11, 2008. These new directives must be met in order to obtain either a Common Access Card (CAC) or an ID Card for military personnel, authorized civilians and contractors, retirees, and family members seeking to renew or replace a military Identification Card.
The DEERS/RAPIDS system will not produce a new CAC or ID Card without first scanning two forms of identification with a current photograph into the data base maintained by the Defense Manpower Data Center (DMDC) in Alexandria, Va.
Click here to view a list of approved documents.
Persons under the age of 18 who are unable to present one of the required documents may submit the following:
- School Record or report card
- Clinic, doctor or hospital record
- Day-care or nursery school record
- U.S. Military Card
- Certificate of U.S. Citizenship (INS Form N-560- or N-561)
- Military Family Member's ID Card
- Certificate of Naturalization (INS Form N0550 or N-570)
- Driver's license or ID card issued by the U.S. or outlying possession of the United States provided it contains a photograph
- ID Card issued by federal, state, or local government agencies or entities, provided it contains a photograph
- Unexpired Reentry Permits (INS Form I-327)
- Certification of Birth Abroad issued by the Department of State (Form FS 545 or form DS-1350)
- School ID with a photograph
- Permanent Resident Card or Alien Registration Receipt Card with photograph (INS Form I-151 or I-551)
- Voter Registration card
- U.S. or Foreign Passport
- Unexpired Temporary Resident Card (INS Form I-688)
- Native American Tribal document
- Unexpired Employment Authorization Card (INS form I-688A)
- Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal
- Unexpired Refugee Travel Document (INS Form I-571)
- USCG Merchant Mariner Card
- U.S. citizen ID Card (INS form I-197)
- Unexpired employment authorization document issued by the Immigration and Naturalization Service (INS)
- Unexpired Employment Authorization document issued by the INS that contains a photograph (INS Form I-688B)
- U.S Social Security identification card issued by the Social Security Administration
- Driver's license issued by a Canadian government authority
Family Travel Section
The Family Travel Section assists Soldiers and family members with the functions stated below. Request for any of these actions should be initiated by the Soldier through the brigade or battalion S1 (Personnel), approved by the chain of command and submitted to the Family Travel Section for processing.
Hours of operations are from 7:30 a.m.-4 p.m., Monday-Friday. The Family Travel Section is located in Room 136, Building 750, or the Soldier Support Center, Schofield Barracks. Call the Family Travel Section at 808-655-1804 or 808-655-4633.
Early Return Of Dependent(s)
- Checklist
- ERD Flowchart
- ERD Memo
- Information Paper
- Request for ERD: DA Form 4187
- Soldier’s Statement
- Spouse’s Statement
- Soldier and Commander Statement of Responsibility
Command Sponsorship
- Command Sponsorship Checklist
- Information Paper
- Request for Command Sponsorship: DA Form 4187
- Family Screening Sheet: DA Form 5888
Compassionate Reassignment
Family Member and Space “A” (Available) Travel
- Information Paper
- Family Travel Screening Sheet: DA Form 5888
- Request for Family Travel: DA Form 4187
- Travel Checklist
Dependent Student Travel Program
The installation out-processing clearance process begins upon receipt of orders for permanent change of station (PCS) or separation/retirement.
To receive installation/unit clearing papers (DA Form 137-2/137-1), please click HERE, view the presentation and follow the instructions. If you have any questions, please contact In/Out-Processing (IOP) Section at 808-655-1272, Bldg 750 (Soldier Support Center), Rm 103.
- Schofield Barracks Clearning Agencies List: phones, addresses, hours and requirements
- Fort Shafter Clearning Agencies List: phones, addresses, hours and requirements
- Child Disenrollment Forms: CYSS, SLO Non-Withdrawl and SLO Withdrawl.
Soldiers being chartered, intra-post transfered and AGR must report to the IOP Section for further instructions; noon-3:30 p.m.; Mondays, Tuesdays, Wednsedays and Fridays.
*Please note: This briefing only covers procedures for Soldiers assigned to the Pacific Region with the exception of Tripler Army Medical Center (TAMC) Soldiers, who will report to the Human Resources Division at TAMC.
Click HERE for a listing of CAC-enabled computers available for your use.
The Casualty Assistance Center (CAC) serves as the primary point of contact for surviving spouses of active duty and retired service members. The staff handles notification of next-of-kin, coordinates casualty assistance officers, and briefs surviving family members on their benefits.
The CAC also arranges military honors with funeral homes for all deceased Army personnel (active duty, retirees, veterans).
Location, Hours and Contact Information
Casualty Assistance Center
141 Duncan St., Trailer No. 2
Schofield Barracks, HI 96857
8 a.m.-4:30 p.m., Monday through Friday (closed federal holidays)
Email Imcom-pacific.list.casualty-assistance-center or call 808-655-1199.
Casualty Notification/Assistance Officers (CNO/CAO) Training
Casualty Notification/Assistance Officers must attend a three-day certification course prior to performing these services. The CAC's training instructor offers this course every month.
To register for this course, use ATARRS or call 808-655-1199 for additional information.
Benefits and Entitlements
Surviving spouses of active and retired duty Soldiers may receive casualty assistance through three methods:
1. Live Assistance. The Benefits Coordinator serves as a survivor's advocate who processes benefit claims, coordinates services from support organizations, and answers questions related to entitlements.
2. Guided Assistance. The CAC can also arrange for a Casualty Assistance Officer (CAO) to visit the survivor at a location of choice. The CAO will assist with completion of the forms and serve as a liaison between the survivor and the Benefits Coordinator.
3. Distance Assistance. The Benefits Coordinator can mail the survivor the customized packet of forms and information which pertain to the survivor's specific situation. The survivor can mail the forms directly to individual offices or return the entire packet to the Benefits Coordinator for processing. Click here for details on various benefits and entitlements available to Surviving Families.
Contact the benefits coordinator via email or phone at 808-655-5643 or 808-655-1199.
Memorial Affairs
The CAC coordinates military funeral honors for eligible deceased veterans, retirees and active duty Soldiers in the Hawaii area of responsibility. To request a military honors funeral, complete the Funeral Honors Request Form and fax the request to 808-655-8302. To request burial in the Post Cemetery, contact via email or phone at 808-655-5124 or 808-655-1199.
Mortuary Affairs
The Mortuary Affairs Coordinator ensures the proper care and disposition of a Soldier's remains and personal effects. The CAC also prepares orders for eligible survivors to travel at government expense to their Soldier's funeral and/or unit memorial.
Contact via email or phone at 808-655-9608 or 808-655-1199.
Helpful Resources
- Department of the Army Casualty Website
- Casualty Assistance Center Locator
- Survivor Outreach Services
- Guide for Survivors of Deceased Retirees
Dependent Deaths
All military dependents are reportable deaths; when a dependent becomes deceased, report the death to the CAC immediately. The CAC will assist the Soldier with all family life claims, and provide them with a list of mortuaries located on Oahu. Shipment of remains is reimbursable.
Contact the Casualty Operations Coordinator via email or phone at 808-655-9608 or 808-655-1199.
Administration | |
---|---|
Director | 808-655-4664 |
Admin Assistant | 808-655-4662 |
Systems Admin (IMO) | 808-655-1437 |
Admin Ops/Logistics/Budget | 808-655-1105/0104 |
Fax | 808-655-4663 |
Military Personnel Division (MPD) | |
Chief | 808-655-0893 |
Personnel Operations Branch (POB) | |
Chief | 808-655-8276 |
Levy/Reassignments | |
Chief (Family Movements) | 808-655-1974 |
General Numbers | 808-655-4728/4661/0490 |
Customer Service | 808-655-9490 |
Enlisted Reassignments | 808-655-6242/6932 |
Officer Reassignments | 808-655-4629/4949 |
TCS Orders | 808-655-0491 |
Fax | 808-655-6933 |
Family Travel Actions | |
Command Sponsorship | 808-655-1804 |
Dependent Travel to Hawaii | 808-655-9272 |
Early Return of Dependents | 808-655-4633 |
Emergency Leave (Non-PSDR Units) | 808-655-4633 |
Fax | 808-655-4374 |
Casualty Area Command | |
Chief | 808-624-2956 |
Casualty & Mortuary Affairs Specialist | 808-624-5261 |
Casualty & Mortuary Affairs Tech | 808-655-1200/1199/5261 |
Fax | 808-655-8302/1158 |
Personal Service Branch (PSB) | |
Chief | 808-655-1374 |
Dependent Travel to Hawaii | 808-655-9272 |
Records & Out-Processing | |
General Number | 808-655-1272 |
ID Cards/DEERS | 808-655-4104/6884 |
Passports | 808-655-7182 |
Fax | 808-655-4494 |
DA Boards Selection | |
General Number | 808-655-1653 |
Promotions (Officers, Senior Enlisted) | 808-655-4510 |
MMRP, OCS/WO, Surveys | 808-655-4511 |
Fort Shafter Composite Team | |
ID Cards | 808-438-1757 |
In/Out-Processing | 808-438-8918 |
Fax | 808-438-1848 |
Personnel Processing Branch (PPB) | |
Chief | 808-655-6824 |
EMILPO/Personnel Automations | |
Chief | 808-655-1086 |
General Number | 808-655-6752 |
Mobilization Plans & Operations Officers | 808-655-5064 |
TCS Orders | 808-655-8880/1086 |
Retirement Services Office (RSO) | |
Gereral Number | 808-655-1585 |
Retirement Services & SBP | 808-655-1514 |
Retirement & Voluntary Sep Req | 808-655-5384 |
Fax | 808-655-1458 |
Transition Center | |
Chief | 808-655-0175 |
Customer Service | 808-655-0079/0080/0180 |
ETS Orders | 808-655-0083 |
Chapter Separation Orders | 808-655-0164 |
Finance Team Transition | 808-655-9100 |
Fax (Transition) | 808-655-0182 |
Army Career & Alumni Program (ACAP) | |
ACAP Center | 808-655-1028 |
Fax | 808-655-1903 |
Postal | |
Postal Operations | 808-655-5033/5333 |
Postal Locator Mail/Post Office | 808-624-7555 |