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Frequently Asked Questions

  1. What is FedRooms®?
  2. How can hotels participate in FedRooms?
  3. Who is eligible to use FedRooms properties?
  4. How do I book the FedRooms rate?
  5. Besides making reservations, what other capabilities does FedRooms have?
  6. How do I search FedRooms hotels for government group rooms and meeting rooms?
  7. How do I contact the GSA Lodging Program Management Office if I have any questions and/or concerns about FedRooms?

 

  1.  What is FedRooms?
    FedRooms is the official governmentwide, government-managed lodging program. FedRooms rates are negotiated specifically for federal employees (civilian and military) on official government travel. All rates are at or below per diem and all U.S. hotels are FEMA and ADA-certified.

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  1.  How can hotels participate in FedRooms?
    If you are a hotel and would like to participate in FedRooms, please visit the program (non-government) website, www.fedrooms.com, go to the hoteliers tab at the top of the page or contact the FedRooms Help Desk at (800) 226-1741.

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  1.  Who is eligible to use FedRooms properties?
    FedRooms rates are for federal civilian and military travelers on official government travel for up to 29 nights. 

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  1.  How do I book the FedRooms rate?
    FedRooms rates are available through all booking channels: ETS (GovTrip, E2, and FedTraveler), DTS, www.fedrooms.com, your agency selected TMC, and/or CTO and direct with the participating hotels. Travelers MUST ASK for the FedRooms rate by name.  (Rate code XVU)

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  1.  Besides making reservations, what other capabilities does FedRooms have?
    After establishing an account, you can modify or cancel existing reservations without having to pick up the phone; book three rooms in one booking; and search for accommodations by reference points. 

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  1.  How do I use FedRooms hotels to find accommodations and conference space for government meetings?
    If you would like to search FedRooms hotels to find government group rooms (10 sleeping rooms per night or more) and meeting space, please go to www.fedrooms.com (non-government site) and click on the Groups & Meetings tab. Then, complete the questionnaire with your requirements and the FedRooms meeting manager will respond to you with all applicable hotel information. Expect a response within five business days (or less) from date of initial request. Contact the FedRooms Help Desk at hotels@fedrooms.com or (800) 226-1741 for assistance.

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  1.  How do I contact the GSA Lodging Program Management Office if I have any questions and/or concerns about FedRooms?
    If you have any program related questions and/or concerns, please call (888) 472-5585 or send an email to Travel.Programs@gsa.gov.

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