United States Postal Service®Quarterly Performance for Presort First-Class Mail®
|
Quarter I FY2013 |
Overview
For Presort First-Class Mail®, the service
performance
measurement system of the Postal Service® uses documented arrival time at a designated postal
facility to start the measurement clock, and an Intelligent Mail®
barcode (IMb™) scan by an external, third-party reporter to stop the
clock. Mail piece tracking from IMb™ in-process scans is used in
conjunction with the external data to extrapolate results to the entire
volume of Presort First-Class Mail with Full Service Intelligent Mail®.
Data collected by the Postal Service® are provided to an independent,
external contractor to calculate service measurement and compile the
necessary reports. The system used for this reporting is called the
Intelligent Mail® Accuracy and Performance System (iMAPS).
The external contractor determines service performance based on the
elapsed time between the start-the-clock event recorded by the Postal
Service® and the stop-the-clock event recorded by anonymous households
and small businesses that report delivery information directly to the
contractor. The service measure consists of two parts: (1)
how long mail pieces take to get through processing, and (2) how long
mail takes from the last processing scan to delivery. The second
portion is used as a delivery factor differential to determine the
percent of all Presort First-Class Mail® delivered on the last
processing date versus the percent delivered after the last processing
date. Service performance is measured by comparing the
transit time to the service standards to determine the percent of mail
delivered on time.
The Service Performance Measurement (SPM) application of the Full
Service Seamless Acceptance and Service Performance system (SASP)
served as the data source for iMAPS. SPM captures data from all Full
Service Intelligent Mail® and applies business rules for service
measurement before sending data to iMAPS.
In November 2010, the Postal Service® established a new certification
process for all commercial mailers. Only pieces tendered by mailers
certified as compliant and accurate were included in service
performance measurement in FY11 Q1 through Q3. In FY11 Q4 the explicit
certification of mailers was replaced by system changes that automated
much of the certification process so that all Full-Service mail could
be evaluated for compliance. All pieces that met service performance
business rules were included in measurement beginning in FY11 Q4.
The service performance measures for Single-Piece First-Class Mail®
flats (using data from EXFC) serve as proxies for estimating the
service performance for Presort First-Class™ flats. The following
service performance results combine the results for letter performance
calculated by the iMAPS program with the proxy data for flats to
measure service performance for all Presort First-Class Mail®.
The Presort First-Class™ Parcels are categorized as competitive
products starting from October 3, 2011, and are no longer included in
the Presort First-Class Mail® scores.
Limitations
Data for FY13 Q1 were limited to mailers passing service performance business rules. Overnight performance data were available for 66 out of 67 possible origin districts, two-day data were available for 62 out of 66 origin districts, and three-to-five-day data were available for 61 out of 67 origin districts. The results may not be representative of mail flowing across the full postal network due to the limited number of mailers and the mailing patterns of mailers participating in Full Service. However, mail was sent to all districts and ZIP Code™ areas during the quarter for at least one service standard group.
Performance Highlights
Service performance for FY13 Quarter 1 was impacted by Hurricane Sandy
which brought strong winds, heavy rain, and substantial flooding that
affected mail delivery throughout the mid-Atlantic and northeastern
United States in late October and November. Service performance scores
are reported without adjustments even when circumstances outside the
control of the Postal Service® limit access to delivery, sortation,
transportation or collection locations, facilities or services.
National Overnight performance in FY13 Quarter 1 was 96.6 percent on
time, with 99.4 percent delivered within the service standard plus one
day. National Two-Day service performance was 96.1 percent on time,
with 99.1 percent delivered within the service standard plus one day.
National Three-To-Five-Day performance was 93.5 percent on time, with
98.3 percent delivered within the service standard plus one day.
Nationally, at least 99.7 percent of mail across all service standards
was delivered within the service standard plus three days in FY13
Quarter 1. Western Area led the nation in Overnight and Two-Day service
performance and Capital Metro Area led the nation in Three-To-Five-Day
service performance.
In Quarter 1, at the district level, Honolulu had the highest Overnight
service performance at 99.4 percent on time, with 31 districts scoring
at or above the performance target of 96.7. For Two-Day service,
Seattle had the highest performance at 98.7 percent on time, with 52
districts scoring at or above the performance target of 95.1.
Kentuckiana had the highest Three-To-Five-Day performance at 96.2
percent on time, with 11 districts scoring at or above the performance
target of 95.0.
| District | Overnight | Two-Day | Three-To-Five-Day | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
| Capital Metro Area | 99.4 | 99.8 | 99.9 | 99.1 | 99.7 | 99.9 | 98.6 | 99.5 | 99.8 |
| Atlanta | 99.5 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 98.9 | 99.6 | 99.8 |
| Baltimore | 99.3 | 99.7 | 99.9 | 98.8 | 99.5 | 99.8 | 98.7 | 99.5 | 99.8 |
| Capital | 99.6 | 99.9 | 99.9 | 99.1 | 99.7 | 99.8 | 99.0 | 99.6 | 99.8 |
| Greater South Carolina | 99.6 | 99.8 | 99.9 | 99.2 | 99.8 | 99.9 | 98.4 | 99.4 | 99.8 |
| Greensboro | 99.6 | 99.9 | 99.9 | 99.3 | 99.8 | 99.9 | 98.5 | 99.5 | 99.8 |
| Mid-Carolinas | 99.4 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 98.4 | 99.4 | 99.7 |
| Northern Virginia | 99.6 | 99.8 | 99.9 | 98.7 | 99.3 | 99.6 | 99.0 | 99.7 | 99.8 |
| Richmond | 99.0 | 99.5 | 99.8 | 99.1 | 99.7 | 99.9 | 98.5 | 99.5 | 99.8 |
| Eastern Area | 99.3 | 99.7 | 99.8 | 98.9 | 99.5 | 99.8 | 98.6 | 99.5 | 99.8 |
| Appalachian | 99.5 | 99.8 | 99.9 | 99.2 | 99.7 | 99.8 | 98.4 | 99.6 | 99.8 |
| Central Pennsylvania | 99.5 | 99.8 | 99.9 | 97.9 | 99.2 | 99.5 | 98.3 | 99.5 | 99.8 |
| Cincinnati | 99.1 | 99.6 | 99.8 | 99.2 | 99.7 | 99.8 | 98.8 | 99.5 | 99.8 |
| Kentuckiana | 99.6 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.9 | 99.6 | 99.8 |
| Northern Ohio | 99.4 | 99.7 | 99.8 | 99.3 | 99.7 | 99.9 | 98.7 | 99.5 | 99.8 |
| Philadelphia Metro | 99.3 | 99.7 | 99.9 | 97.0 | 98.5 | 99.1 | 98.4 | 99.5 | 99.8 |
| South Jersey | 98.4 | 99.5 | 99.8 | 98.0 | 99.2 | 99.6 | 97.7 | 99.2 | 99.6 |
| Tennessee | 99.5 | 99.8 | 99.9 | 99.1 | 99.7 | 99.9 | 98.7 | 99.5 | 99.8 |
| Western New York | 99.1 | 99.7 | 99.9 | 99.3 | 99.7 | 99.8 | 98.6 | 99.6 | 99.8 |
| Western Pennsylvania | 99.2 | 99.7 | 99.8 | 99.0 | 99.6 | 99.8 | 98.1 | 99.3 | 99.7 |
| Great Lakes Area | 99.3 | 99.7 | 99.8 | 99.2 | 99.7 | 99.9 | 98.1 | 99.3 | 99.6 |
| Central Illinois | 99.3 | 99.7 | 99.9 | 99.0 | 99.7 | 99.9 | 97.7 | 99.2 | 99.7 |
| Chicago | 99.4 | 99.7 | 99.8 | 99.0 | 99.5 | 99.8 | 98.4 | 99.2 | 99.6 |
| Detroit | 99.3 | 99.7 | 99.8 | 99.3 | 99.8 | 99.9 | 98.4 | 99.4 | 99.7 |
| Gateway | 99.2 | 99.7 | 99.9 | 98.9 | 99.6 | 99.8 | 98.6 | 99.5 | 99.8 |
| Greater Indiana | 99.6 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 98.2 | 99.5 | 99.8 |
| Greater Michigan | 99.2 | 99.4 | 99.4 | 99.2 | 99.7 | 99.8 | 98.7 | 99.6 | 99.8 |
| Lakeland | 99.3 | 99.6 | 99.7 | 99.2 | 99.7 | 99.8 | 97.2 | 98.6 | 99.0 |
| Northeast Area | 99.3 | 99.7 | 99.8 | 98.6 | 99.4 | 99.7 | 97.2 | 98.7 | 99.3 |
| Albany | 99.7 | 99.9 | 99.9 | 99.1 | 99.6 | 99.8 | 98.4 | 99.5 | 99.8 |
| Caribbean | - | - | - | - | - | - | 95.1 | 98.0 | 98.9 |
| Connecticut Valley | 99.1 | 99.6 | 99.8 | 99.0 | 99.6 | 99.8 | 98.5 | 99.4 | 99.7 |
| Greater Boston | 99.3 | 99.8 | 99.9 | 99.1 | 99.7 | 99.9 | 98.6 | 99.5 | 99.8 |
| Long Island | 99.3 | 99.8 | 99.9 | 98.6 | 99.4 | 99.7 | 97.0 | 98.7 | 99.3 |
| New York | 98.6 | 99.4 | 99.7 | 96.7 | 98.4 | 99.0 | 93.7 | 96.2 | 97.8 |
| Northern New England | 99.6 | 99.8 | 99.9 | 99.4 | 99.7 | 99.9 | 98.3 | 99.4 | 99.7 |
| Northern New Jersey | 98.8 | 99.6 | 99.8 | 97.8 | 98.9 | 99.3 | 96.4 | 98.0 | 98.7 |
| Triboro | 99.2 | 99.8 | 99.9 | 98.2 | 99.4 | 99.7 | 95.9 | 97.9 | 98.9 |
| Westchester | 99.4 | 99.7 | 99.9 | 98.4 | 99.3 | 99.7 | 97.2 | 99.0 | 99.5 |
| Pacific Area | 99.4 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.6 | 99.5 | 99.7 |
| Bay-Valley | 98.4 | 99.7 | 99.8 | 99.2 | 99.7 | 99.9 | 98.5 | 99.4 | 99.7 |
| Honolulu | 99.8 | 99.9 | 99.9 | N/A | N/A | N/A | 97.9 | 99.0 | 99.3 |
| Los Angeles | 99.3 | 99.7 | 99.8 | 99.5 | 99.8 | 99.9 | 98.3 | 99.3 | 99.6 |
| Sacramento | 99.4 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 98.8 | 99.6 | 99.8 |
| San Diego | 99.4 | 99.8 | 99.9 | 99.5 | 99.8 | 99.9 | 98.8 | 99.5 | 99.8 |
| San Francisco | 99.3 | 99.7 | 99.8 | 99.2 | 99.7 | 99.9 | 98.9 | 99.6 | 99.8 |
| Santa Ana | 99.4 | 99.8 | 99.9 | 99.6 | 99.9 | 99.9 | 98.6 | 99.5 | 99.8 |
| Sierra Coastal | 99.8 | 99.9 | 100.0 | 99.5 | 99.8 | 99.9 | 98.9 | 99.6 | 99.8 |
| Southern Area | 99.4 | 99.8 | 99.9 | 99.1 | 99.7 | 99.8 | 98.1 | 99.3 | 99.7 |
| Alabama | 99.2 | 99.8 | 99.9 | 99.0 | 99.7 | 99.9 | 98.5 | 99.5 | 99.8 |
| Arkansas | 99.7 | 99.8 | 99.9 | 99.5 | 99.8 | 99.9 | 98.2 | 99.5 | 99.8 |
| Dallas | 99.3 | 99.7 | 99.8 | 99.1 | 99.7 | 99.8 | 98.1 | 99.1 | 99.5 |
| Fort Worth | 99.5 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 98.5 | 99.5 | 99.8 |
| Houston | 99.5 | 99.8 | 99.9 | 99.0 | 99.7 | 99.9 | 97.7 | 99.3 | 99.7 |
| Louisiana | 99.6 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 98.2 | 99.6 | 99.8 |
| Mississippi | 99.7 | 99.9 | 99.9 | 98.8 | 99.7 | 99.8 | 98.5 | 99.5 | 99.8 |
| North Florida | 99.2 | 99.7 | 99.8 | 99.1 | 99.6 | 99.9 | 98.4 | 99.4 | 99.7 |
| Oklahoma | 99.4 | 99.8 | 99.9 | 99.2 | 99.7 | 99.8 | 98.2 | 99.4 | 99.8 |
| Rio Grande | 99.6 | 99.8 | 99.9 | 99.1 | 99.7 | 99.9 | 98.1 | 99.4 | 99.7 |
| South Florida | 99.4 | 99.8 | 99.8 | 99.4 | 99.8 | 99.8 | 97.9 | 99.2 | 99.7 |
| Suncoast | 99.5 | 99.7 | 99.9 | 99.2 | 99.7 | 99.8 | 98.0 | 99.3 | 99.7 |
| Western Area | 99.5 | 99.8 | 99.9 | 99.5 | 99.8 | 99.9 | 98.3 | 99.4 | 99.7 |
| Alaska | 99.3 | 99.7 | 99.8 | 99.4 | 99.8 | 99.9 | 97.2 | 98.9 | 99.5 |
| Arizona | 99.7 | 99.9 | 99.9 | 99.7 | 99.9 | 99.9 | 98.9 | 99.6 | 99.8 |
| Central Plains | 99.7 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 97.9 | 99.5 | 99.8 |
| Colorado/Wyoming | 99.4 | 99.7 | 99.8 | 99.5 | 99.8 | 99.9 | 98.0 | 99.3 | 99.7 |
| Dakotas | 99.8 | 99.9 | 99.9 | 99.5 | 99.8 | 100.0 | 98.2 | 99.4 | 99.7 |
| Hawkeye | 99.5 | 99.8 | 99.8 | 99.4 | 99.8 | 99.9 | 98.3 | 99.5 | 99.7 |
| Mid-America | 99.0 | 99.8 | 100.0 | 99.2 | 99.7 | 99.8 | 98.5 | 99.5 | 99.8 |
| Nevada-Sierra | 99.7 | 99.9 | 99.9 | 98.5 | 99.6 | 99.7 | 98.0 | 99.2 | 99.5 |
| Northland | 99.4 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.3 | 99.4 | 99.8 |
| Portland | 99.8 | 99.9 | 99.9 | 99.6 | 99.8 | 99.9 | 98.6 | 99.4 | 99.6 |
| Salt Lake City | 99.7 | 99.9 | 99.9 | 99.7 | 99.9 | 99.9 | 97.9 | 99.3 | 99.7 |
| Seattle | 99.5 | 99.8 | 99.9 | 99.7 | 99.8 | 99.9 | 98.4 | 99.3 | 99.6 |
| Nation FY2013 Q1. | 99.4 | 99.7 | 99.9 | 99.1 | 99.6 | 99.8 | 98.3 | 99.3 | 99.7 |
| Nation FY2012 Q1 (SPLY) | 99.2 | 99.7 | 99.8 | 98.3 | 99.5 | 99.8 | 98.0 | 99.3 | 99.6 |
| Nation FY2009 Annual | 98.7 | 99.3 | 99.4 | 97.2 | 98.6 | 99.2 | 93.3 | 96.7 | 98.3 |
| Nation FY2010 Annual | 98.9 | 99.6 | 99.8 | 98.3 | 99.3 | 99.6 | 96.8 | 98.4 | 99.0 |
| Nation FY2011 Annual | 98.6 | 99.5 | 99.7 | 98.0 | 99.4 | 99.7 | 97.8 | 99.1 | 99.6 |
| Nation FY2012 Annual | 99.5 | 99.8 | 99.9 | 99.1 | 99.7 | 99.8 | 98.9 | 99.6 | 99.8 |
