Showing posts with label Wait Times. Show all posts
Showing posts with label Wait Times. Show all posts

Thursday, December 23, 2010

Check out Our Holiday Travel Tips…Again

Thanksgiving was only a few weeks ago, but If you’re getting ready to travel for the holidays, you’re probably coming here looking for some tips. So this post is basically the Thanksgiving travel post minus all the corny pilgrim and turkey jokes. If you need to brush up on airport security, you’re in the right place!

The MyTSA App: Our new MyTSA App (Available as an iPhone App or Mobile Web App) amongst other great features has a “Can I Bring My…” tool. You can type in the name of the item you’re curious about and it will tell you if the item is permitted or not. If it’s not included in the list, you have the option of submitting it to us for addition. We even added “tatting shuttle.” Yep, we had to Google it too, and they are permitted.

Wait Times: A crowd sourcing wait time feature is available in our MyTSA application. Check the app to see what wait times have been posted at your departing airport, and be sure to post your wait time to help others.  The more people who use this, the better, so spread the word!

Pat-downs: A very small percentage of passengers will need to receive a pat-down. To reduce the need for a pat-down, the most important thing you can do is take everything out of your pockets before you go through screening. You can put these items in your carry-on bag. Don't wear clothes with a high metal content, and put heavy jewelry on after you go through security. You will also receive a pat-down if you choose to opt out of our Advanced Imaging Technology. (Body Scanners) Check out this post to read some myths and facts about the pat-down. TSA does not squeeze, twist, or grab any body parts during a pat-down and other than inspecting the waistband and collar, our officers are not reaching inside clothing or touching any skin.

The 4-1-1 on 3-1-1 (Liquids, Gels & Aerosols): Let me start by saying this. If you’re checking a bag, make it easy on yourself and just put your liquids in your checked luggage. That way, you don’t have to worry about 3-1-1. I know that suggestion doesn’t work for everybody. Some liquids are essential and some of you understandably would not like to pay to check your luggage. If you’d rather take liquids in your carry-on, please continue reading…

3-1-1 is the name for our liquid policy. You can read
here for more details, but here is the gist of 3-1-1… Each passenger is allowed to take one clear quart-sized sealable bag and fill it with as many liquids in 3.4 oz or less sized containers that will fit, while still being able to seal the bag. Basically, don’t stuff it to the point where it won’t close.

Make sure you take the bag out of your carry-on prior to sending it through the X-ray, or our officers may have to search your bag.
Annoying Family Members: We’ve had many requests, but we cannot add annoying family members to the No Fly List.

If you have liquids, aerosols, or gels that are used for medical purposes, they do not need to adhere to our 3-1-1 policies and do not have to be placed in a bag. You may be asked to go through a TSA Family Lane (see below) so we can expedite the screening process. The liquids, gels and aerosols will need to be removed from your bags.

Answers to common questions: Stick deodorant is not limited to 3.4 oz or less, but gel or spray deodorant is. Also, any liquid makeup such as eyeliner should be placed in the baggie. That goes for perfume as well. Powder makeup is fine.

Family Lanes: Frequent flyers hate it when they’re in line behind a family, and guess what… families hate it when the frequent flyer is behind them tapping their foot and sighing. That’s why we created Family Lanes. They’re designed to let families take their time and ask questions without feeling rushed by the experienced frequent flyers who can zip through a checkpoint in no time. Also, as stated earlier, anybody carrying medically necessary liquids, aerosols and gels in excess of 3.4 oz may be directed to a Family Lane.

Travel Advice for Frosty the Snowman: You are not frozen solid and are larger than 3.4 ounces, so you may not board the plane.

Foods: Pies are permitted, but they are subject to additional screening if our officers see any anomalies. (Additional screening of pies does not include our officers tasting the pie, no matter what they tell you…) Cakes, (to include yummy fruitcakes that nobody else seems to enjoy but me) bread, donuts, turkeys, etc. are all permitted. If it’s a live turkey, you might want to have a word with the airline. Here is a list of items that should be placed in your checked bags or shipped: cranberry sauce, creamy dips and spreads (cheeses, peanut butter, etc.), gift baskets with food items (salsa, jams and salad dressings), gravy (mmm gravy), jams, jellies, maple syrup, oils and vinegars, sauces, soups, wine, liquor and beer.
Christmas Sweaters: While some Christmas sweaters can have a nauseating effect on passengers, they are currently permitted through TSA checkpoints.

Gifts:
Wrapped gifts may need to be unwrapped. If there’s something in the gift that needs to be inspected, we have to open it. Our officers try their best not to mangle the gift wrap, but it’s not a guarantee and it also slows down the line for everybody else when we have to do this. It is suggested that you wrap the presents when you arrive at your destination. You also have the option of shipping the items as well.

Snow Globes: We are not in cahoots with the
Heat Miser, but snow globes are not permitted in your carry-on luggage. They are sealed containers full of liquid that would have to be opened and destroyed to test. We’re not in the business of busting snow globes, so we suggest you place them in your checked baggage or mail them ahead of time.
Mistletoe: Although the name may sound a bit nefarious, mistletoe (not missile-toe) is permitted. Just don’t expect the person sitting in the middle seat to kiss you.

ID & Boarding Pass Checking & Secure Flight: As you approach a TSA checkpoint, you will see an officer checking IDs and boarding passes. Please have your acceptable ID and boarding pass out and ready to present to our officer. If your ID is in a plastic sheath or other type of holder, it will need to be removed so our officers can properly inspect them. By having your ID and boarding pass out and ready, you’ll help move the line along faster. The several seconds it takes to get your ID and boarding pass out might not seem like much time, but it really adds up when you’ve got people in line behind you.

Also, folks have had questions about the
Secure Flight program and whether the name on your ticket has to match the name on your ID. The Secure Flight watch-list matching process occurs before a passenger even gets to the airport so if you get a boarding pass, the Secure Flight watch-list matching process is done. In other words, you are clear once you get that pass.

If you have lost or forgotten your ID, you will still be permitted to fly as long as you help us verify you are who you say you are by answering a few questions for us.
Fruitcakes: Contrary to popular belief, fruitcake is a delicious edible and festive cake, not a WMD.

Inconsistencies: You may notice your screening experience at one airport doesn’t match the experience of another airport. We realize this happens, and some of it is intentional. While it can be a little confusing for our passengers, it also makes things unpredictable for those who might wish to do us harm. Our officers also can use their discretion in different scenarios that allows them to use common sense and not abide by a checklist mentality that can be studied and defeated by those who wish to do us harm.

Shoes on Belt: We recommend you place your shoes on the X-ray belt as opposed to placing them in a bin. Why? It keeps the bins from getting too cluttered and allows our officers to get a better look at items to ensure prohibited items do not get on the plane. It also speeds things up when they get a better view and don't have to stop the X-ray belt for searches.

Print out this handy dandy checklist (PDF) so you don’t forget anything and don’t forget to check out TSA.gov for a wealth of information on traveling through TSA checkpoints.

Blogger Bob
TSA Blog Team

Wednesday, November 24, 2010

Opt Out Turns Into Opt In

What some protesters threatened as an opt out day has turned into a TSA appreciation day.


As reports continue to come with normal or below-normal wait times, this will be our final update of this post today.

Though volume was around expected levels, our preparations for today kept wait times at such a minimum that some airports are closing screening lanes due to a lack of passenger throughput.

In addition to our operational updates from the field, we’ve rounded up news coverage from across the country about today’s airport travel experience:









Philadelphia Inquirer: Smooth traveling at airport






















Atlanta Journal-Constitution: No crowds, protests at Hartsfield



Additional Recent Clips, Op-Eds and Editorials

The Daily Beast: The Media's Pat-Down Frenzy






Operational Updates as of 5 p.m. EST:

Dallas/Fort Worth: One Advanced Imaging Technology (AIT) opt-out today, and wait times consistently under 12 minutes.

Dallas Love Field: Wait times under 3 minutes.

Salt Lake City: Wait times no more than 5 minutes at both checkpoints one and two; when open, checkpoint 3 has a 2-minute wait time. Across the airport, we have all lanes open and 6 AITs in operation.

Atlanta: 39 total AIT opt outs today (again, out of 47,000 fliers). All were screened and continued to their flights.

Newark: Average wait times today by terminal were 6 minutes for A and C, 11 minutes for B.

New Orleans: The longest reported wait time was approximately 13 minutes. Six passengers opted out of AIT screening. All were screened and continued to their flights.

Iowa and Kansas: No disruptions, no wait times greater than 10 minutes. According to federal security director, lots of passenger compliments.

Denver: Current wait times are 3-4 minutes per checkpoint.

Colorado Springs: 5-minute average wait time, and no AIT opt-outs.

Minneapolis: Wait times are currently 5-10 mins. No incidents.

Detroit: No wait time over 20 minutes all day.

Green Bay: Wait time is 3 minutes.

Indianapolis: 24-minute peak this morning at 6 a.m. Nothing near since.

Louisville: 5-10 minute wait times.

Los Angeles: Los Angeles: 113 AIT opt outs across LAX’s 8 terminals, which is less than 1 percent of the approximately 50,000 travelers screened at LAX today. All AIT opt-outs were screened and continued to their flights.

Charlotte: 18,000 passengers screened so far today, and estimated 24,000 will be screened by end of day. 1 AIT opt out today.

Cincinnati: The peak wait time was 10 minutes, and average is 5 minutes.

Chicago O’Hare: The longest wait was 15 minutes at one checkpoint, and has been under 10 minutes airport-wide for the most part.

Cleveland: Under 20 minutes for wait times all day, with a 10-minute average. Current wait times are less than 5 minutes. 0.66 percent opt out rate today.

Boston: Approximately 56,000 passengers screened with 300 AIT opt outs, which is less than 1 percent of all travelers and less than a normal day at the airport’s 17 AITs. All were screened and continued to their flights. The longest wait time all day was 12 minutes in terminal A in very early morning, and it was very short lived given all lanes were open.

Detroit: 25,000 passengers screened today, and 57 AIT opt-outs. All were screened and continued to their flights.

Blogger Bob
TSA Blog Team

Airport Travel Time Status Updates for 11/24/2010

Stay tuned as this post will be updated throughout the day. We hope you find the information useful.

This picture was taken earlier today at CVG.

Operational Updates as of 5 p.m. EST: (Final Report)

Dallas/Fort Worth: One Advanced Imaging Technology (AIT) opt-out today, and wait times consistently under 12 minutes.

Dallas Love Field: Wait times under 3 minutes.

Salt Lake City: Wait times no more than 5 minutes at both checkpoints one and two; when open, checkpoint 3 has a 2-minute wait time. Across the airport, we have all lanes open and 6 AITs in operation.

Atlanta: 39 total AIT opt outs today (again, out of 47,000 fliers). All were screened and continued to their flights.

Newark: Average wait times today by terminal were 6 minutes for A and C, 11 minutes for B.

New Orleans: The longest reported wait time was approximately 13 minutes. Six passengers opted out of AIT screening. All were screened and continued to their flights.

Iowa and Kansas: No disruptions, no wait times greater than 10 minutes. According to federal security director, lots of passenger compliments.

Denver: Current wait times are 3-4 minutes per checkpoint.

Colorado Springs: 5-minute average wait time, and no AIT opt-outs.

Minneapolis: Wait times are currently 5-10 mins. No incidents.

Detroit: No wait time over 20 minutes all day.

Green Bay: Wait time is 3 minutes.

Indianapolis: 24-minute peak this morning at 6 a.m. Nothing near since.

Louisville: 5-10 minute wait times.

Los Angeles: Los Angeles: 113 AIT opt outs across LAX’s 8 terminals, which is less than 1 percent of the approximately 50,000 travelers screened at LAX today. All AIT opt-outs were screened and continued to their flights.

Charlotte: 18,000 passengers screened so far today, and estimated 24,000 will be screened by end of day. 1 AIT opt out today.

Cincinnati: The peak wait time was 10 minutes, and average is 5 minutes.

Chicago O’Hare: The longest wait was 15 minutes at one checkpoint, and has been under 10 minutes airport-wide for the most part.

Cleveland: Under 20 minutes for wait times all day, with a 10-minute average. Current wait times are less than 5 minutes. 0.66 percent opt out rate today.

Boston: Approximately 56,000 passengers screened with 300 AIT opt outs, which is less than 1 percent of all travelers and less than a normal day at the airport’s 17 AITs. All were screened and continued to their flights. The longest wait time all day was 12 minutes in terminal A in very early morning, and it was very short lived given all lanes were open.

Detroit: 25,000 passengers screened today, and 57 AIT opt-outs. All were screened and continued to their flights.

As of 3 p.m. EST:

We’re receiving reports of minimal wait times across the entire country – from Honolulu to Myrtle Beach and everywhere in between – and no disruptions.

Cincinnati: Nearly 5,500 passengers had been screened as of 12:30, 15 of whom opted out of AIT. All were screened and continued to their flights.

Denver: Walk-up service (virtually no wait times).

St. Louis: Wait times are less than 10 minutes, and seven passengers have opted for pat-down instead of AIT over the course of the day. All were screened and continued to their flights.

Miami: Some checkpoints have no lines at all.

Memphis: Wait times of 5 minutes or less, and five AIT opt-outs.

As of 12:30 EST:


Atlanta: Current wait time is 5 minutes, and AIT opt outs total 26 for the day so far, out of an estimated 47,000 passengers to be screened today (not including incoming international).


Seattle: Wait times below normal levels.

Wait times at all airports in the northwest and Rocky Mountain regions remain at or below normal levels.

Burbank, CA: We measured the wait times at one of our checkpoints vs. the coffee shop just inside the terminal past the checkpoint…the coffee shop took longer than the checkpoint. 

As of 10:30 a.m. EST:

Miami: No AIT opt outs.

Burlington, VT: Following a pat-down, one passenger commented, “That’s it? That’s all there is to it?  Why is the media making such a big deal?   I’ve received more invasive pat downs just going to a rock concert.”

As of 10 a.m. EST:

Boston: Highest wait time was 12 minutes, and that was short-lived.  Many, many compliments and few AIT opt outs.

Buffalo: No significant wait times. The longest wait time might have been 10 minutes this morning.

Bradley: Minimal wait times and no AIT opt outs

Phoenix, LAX and San Diego remain normal.

As of 9:30 a.m. EST:

Minneapolis/St. Paul: No problems, lots of passenger compliments, waits around 10 minutes.

Newark: No problems at EWR. More TSOs than passengers right now. Wait times minimal. There was a 25-minute wait time at B1 at 0430 right when the checkpoint opened, but whittled it down quickly.

LaGuardia: Very few AIT opt outs. No passengers opting out of a pat down. Wait times are very low. During the morning rush we had wait times of 15 minutes at two checkpoints.

Manchester, NH: No waits. Very positive passenger feedback. Here since 0500 with no issues.

San Francisco: No issues.

Albany: less than 30 minutes at all ALB lanes, no disruptions.

Portland, Maine: less than 15-minute waits, no issues.

Harrisburg, PA: Wait time is about 5 minutes, no long lines and passengers have been very supportive. 

No problems and minimal wait times at Kansas City (MCI), Wichita (ICT), Des Moines (DSM) and Omaha (OMA).

Phoenix: Normal operations.

Live shots on local TV at SLC show no lines at checkpoint.

Richmond: Wait times are under 10 minutes, no AIT opt outs, lots of thank yous.

Norfolk: Wait times under 7 minutes.

Reagan (DCA): Wait times are basically 0.

BWI: No waits, only 4 AIT opt outs.

LAX: Less than 5-minute waits.

Denver: Had 39-minute waits at 5 am, but now we're under 20 minutes. No protests yet; no one has opted out of AIT.

From Texas, New Mexico and Oklahoma: Busiest checkpoint is less than 10 minutes' wait, rest are 3-5 minutes. 

Tampa: All wait times have remained under 20 minutes. No disruptions.

St. Louis: Highest wait time was 17 minutes early on for short period, but now about 5 minutes.




Blogger Bob
 
TSA Blog Team

Monday, July 26, 2010

TSA Goes Mobile

Whether you fly twice a month or a few times a year, if you get injured on vacation, lose your ID, or pick up a special souvenir on a trip, you might need information to help you get through the security checkpoint. We know that sometimes those questions come late at night, on a weekend, or right before you leave for your trip, so you don’t have a lot of time to get the answer.
So to help travelers get the information they might need quickly and easily, we launched the MyTSA mobile web app and iPhone app to put the information you need right at your fingertips.

To get the iPhone app, you can download MyTSA on iTunes for free, or look for it on the USA.gov Apps gallery. You can find MyTSA on your smart phone at www.tsa.gov/mobile.

On the iPhone app, you can choose to enable the GPS function, which will automatically pull up information from the nearest large airport. If you'd rather not enable GPS, the GPS doesn’t pull up the airport nearest you, or you want to search for a specific airport, you can decline and enter an airport manually. On the mobile web app, you just enter your airport manually.

The “Airport Status” function provides general airport conditions and delays for U.S. airports, courtesy of the Federal Aviation Administration. On the iPhone, you’ll see a map with red, yellow and green dots to note airport statuses and when you click on the dot, you’ll get delay information. On the mobile web version, you’ll get a list of airports with delays, or you can search by specific airport.

The “Can I Bring” tool was designed to answer the most commonly asked questions to TSA’s Contact Center about items passengers want to bring onto a plane. These questions make up about 70% of the calls and e-mails to the Contact Center, so by pushing this information out and making it available 24/7, we hope to reduce the time and energy for people to get the information they need, and save some TSA resources while we’re at it. Just enter the item you want to pack, and the tool will tell you if it’s permitted and which bag you should put it in.

Here are some tips to get the most out of the tool:
  • Just type the item, for example, “baseball bat” – don’t include “my,” “a.”
  • Only enter one item at a time.
  • Make sure you’ve spelled the item correctly.
  • Enter “deodorant” instead of “Old Spice Deodorant.” In most cases, avoid brand names.
  • Instead of typing a general item like “food,” be more specific and type “apple,” “sandwich,” or “yogurt.”
If you type an item and it’s not in the database, you can submit it to TSA for consideration. We update the database regularly.

The “TSA Guide” includes information on TSA’s liquids rules, information on IDs, and tips for military travelers, travelers with children and those with special needs.

Lastly, the app enables travelers to see wait time information posted by other travelers, and return the favor by posting their wait time. Calculate your wait time by noting how long it takes from when you get in line to when you get your travel documents checked.

We’re looking at feedback to continually improve it so that it meets travelers’ needs, and will keep you posted on improvements here on the blog.

Lynn
TSA Blog Team