Feb
07
We saw some big changes across the federal government with the introduction of the Digital Government Strategy in 2012. And it was a big year for innovation at the Department of Health & Human Services, where I’m part of a great team that’s working to transform us into the digital age. Looking forward, 2013 promises to …
Jan
29
Public agencies are under pressure to create new capabilities to open government data. A common assumption when opening government data is that simply supplying more data freely and in more formats will lead to more use. In turn, that use will lead to value creation and will motivate government to make the necessary changes to …
Dec
19
On November 23, 2012, the Federal Web Managers Council and the Federal Digital Services Advisory Group delivered their recommendations for best practices for digital professionals across the federal government: Ten recommended guidelines for improving digital services and customer experience. The Digital Government Strategy calls on federal agencies to rethink how we create, deliver and present …
Nov
08
Developing a meaningful analytics strategy can be tricky business. It’s easy to get lost in the tactical world of website efficiency and usability and become enchanted (or disenchanted) with the multitude of metrics spit out by our analytics packages. Never fear. There is a way out of the mire. Take a giant step back and …
Oct
05
Support for agencies’ implementation of upcoming Digital Government Strategy milestones continues with the rollout of the Digital Analytics Program to help agencies measure performance and customer satisfaction to improve service delivery. This new program helps agencies by providing digital metrics guidance and practices, training and tools and implementation support. The Digital Government Strategy Milestone 8.2 …
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