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eRA Commons Help Desk
Hours:
Mon-Fri, 7AM-8PM EDT/EST
Web: http://itservicedesk.nih.gov/eRA/
Toll-free: 866-504-9552
Phone: 301-402-7469
TTY: 301-451-5939
Contact initiated outside of business hours via Web or voice mail will be returned the next business day.
System Notification Message
Alert: Issue in xTrain that affects the termination of Fellowships. Fellows with multiple Fellowships can only see the earliest Fellowship in xTrain. There is a similar issue for Sponsors. This problem prevents the Fellow and/or Sponsor from terminating the current Fellowship. If this situation affects you, please contact the help desk for assistance.
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Scheduled Commons Maintenance: For maintenance information, see the eRA Scheduled Maintenance Calendar .
Support Related Resources Electronic Submission: Learn about the most frequent application errors at Avoiding Common Errors . Online Resources: Take advantage of our online Self Help Resources . Electronic Application Submission: To learn about completing and submitting an electronic grant application and access helpful resources, visit the Applying Electronically website . eRA Home Page: To find Commons FAQs , User Guides , training materials, and step-by-step instructions for performing tasks in Commons, visit the eRA website . Commons Related Resources Reference Letters: To submit a reference letter when requested by an applicant, please follow this link: Submit Reference Letter . Demo Facility: Demo Facility allows you to try most of the capabilities of the NIH eRA Commons in a sample environment. Warning Notice This is a U.S. Government computer system, which may be accessed and used only for authorized Government business by authorized personnel. Unauthorized access or use of this computer system may subject violators to criminal, civil, and/or administrative action. All information on this computer system may be intercepted, recorded, read, copied, and disclosed by and to authorized personnel for official purposes, including criminal investigations. Such information includes sensitive data encrypted to comply with confidentiality and privacy requirements. Access or use of this computer system by any person, whether authorized or unauthorized, constitutes consent to these terms. There is no right of privacy in this system.