Search for Materials
Product Returns
NIST SRMs/RMs are generally not returnable, with the exception of defective goods or shipments made in error by NIST. However, normal transaction of business inevitably requires the occasional return of merchandise for exchange or credit. NIST has, therefore, instituted the following return goods policy:
- Return shipments are accepted by NIST only after specific arrangements to do so have been made. To return a SRM/RM, contact the SRM Sales Office to obtain a Return Authorization Number and shipping instructions. REQUESTS FOR RETURN AUTHORIZATION MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF SHIPMENT.
- Return shipments of hazardous SRMs/RMs authorized by SRM Sales Office, must be packed, marked, labeled, and shipped in accordance with national and international regulations governing their transportation. Opened, leaking or damaged hazardous SRM/RM units and/or their containers CANNOT BE RETURNED TO NIST but should be disposed of in accordance with applicable laws and regulations.
Returns which will not be authorized or accepted UNDER ANY CIRCUMSTANCES include:
- Perishable SRM/RMs,
- Unsealed, partially used, modified or mutilated SRMs/RMs
Customers may use the following e-mail addresses to send in their requests: srminfo@nist.gov
NIST Privacy Statement / Security Notice / Accessibility Statement / Disclaimer / FOIA
NIST is an agency of the U.S. Department of Commerce.
Last updated: 1/28/2010
Purchase Orders and Credit Cards Accepted
- Radioactive Materials
Radioactive materials cannot be ordered online. Please fax your order to 301 948 3730.
- Security & Privacy
We pledge to keep all of your personal information confidential. It will never be shared without your written consent. Information provided by you is very valuable to our continued efforts to enhance the features and content of our online store and to provide SRMs to you, the customer. The information may be retained as necessary to interact with customers.
