NTC LMS Frequently Asked Questions (FAQs)
Q. How do I log in to the NTC LMS for the first
time after the OLC² migration?
A. To reset your NTC eAccess account password, go
to the NTC LMS and click the “Lost your password?” link underneath the
input boxes. Once you have reset your password, return to the NTC LMS and sign in with your OLC²
username and new password.
Q. Will my learner history be in the new NTC
LMS?
A. Yes, all historical course data and records
have been migrated from OLC² to the NTC LMS.
Q. What happens if I forget my password?
A. To reset your NTC eAccess account password, go
to the NTC LMS and click the “Lost your password?” link underneath the
input boxes. Once you’ve reset your password, return to the NTC LMS and sign in with your username
and new password.
Q. What do I need to do to get an NTC LMS
account?
A. If you have never had an OLC² account, you must
create a new NTC eAccess
account.
Q. How do I enroll and get approval for an NTC
course?
A. Enrollment is handled through the NTC LMS, and
can be done by any student as long as there are no restrictions placed on the
course by the student’s point of contact (POC) or by the NTC Registration
Department.
(See ISA-DP-275 LMS, Student User Guide, located
on the NTC
LMS Guides page for additional details.) When a student submits an
enrollment request, their POC is automatically notified and needs to make the
decision to approve or deny the request. Site POCs may also run a report to
view pending enrollment requests.
Q. What are CHRIS and the ESS?
A. CHRIS is the Corporate Human Resource Information System, where Federal
employees request authorization for training. The ESS is the DOE Employee
Self Service, an automated Web-based system that enables DOE Federal employees
to use the Internet to view and update their personal, payroll, and training
information.
Q. As a Federal employee, will I need to use the
CHRIS system to approve training?
A. Yes. Federal DOE employees must receive
supervisory authorization for training in CHRIS before their enrollment in the NTC LMS can be approved. Training
will not appear on a Federal employee’s permanent record if it has not been
authorized in CHRIS.
Please submit CHRIS training requests in a timely
manner, allowing sufficient time for the CHRIS authorization process. Contact
the NTC Registrar at (505) 845-2285, CHRISPOC@ntc.doe.gov,
for more information.
Q. What is a Training POC?
A. A Training POC is the individual who is
responsible for coordinating training at a site. Students must request NTC
training through their Training POC. If your Training POC is absent or
otherwise unavailable, you may ask your manager to send an email to the NTC Registration Department, or by
phone at 505.845.2250, for assistance.
Q. Who is my Training POC?
A. Contact the NTC Registration Department or by
phone at 505.845.2250.
Q. If I am a Training POC, how do I enroll my
learners into the NTC LMS?
A. If the learner has never had an OLC² account,
they must create a new NTC
eAccess account.
Q. As a Training POC, what kind of reports do I
have access to?
A. Course approval, certificate, course activity,
and learner activity reports are all available by default.
Q. As a Training POC, what do I do if I need
additional reports?
A. Contact the NTC Registration Department or by
phone at 505.845.2250.
Q. Are all DOE courses available through the
NTC LMS?
A. No, the NTC LMS is used specifically for NTC
courses whereas the OLC² is used for mandatory DOE training as well as by other
training elements within DOE.
Q. When a student enrolls in a curriculum, does
that action bypass course approval or restrictions?
A. No. The student must still meet all approval
requirements for the individual courses within the curriculum.
Q. What happens to eLearning courses in
progress on OLC²?
A. All eLearning courses currently in progress may
be completed in OLC² after the migration. If a student completes any courses in
OLC² after the migration, they must forward proof of completion to the NTC Registration Department via fax
(505.845.4567 (Fax)) or email.
Q. Does the system allow users without email
addresses?
A. No. The NTC has moved toward a web-centric
presence and uses email addresses to verify new accounts. If you would like
more information concerning the future strategic direction of the NTC, please
see the
NTC 2015 Revitalization Plan.
Q. Can eLearning content be restricted?
A. Yes. Notify the NTC Registration Department if
this is required at your site.
Q. How do I register for an NTC class if I am a
government employee but do not work for DOE?
A. Non-DOE Federal or contractor employees
interested in taking an NTC course should forward a written request to the NTC
Director at the address below. Requests should specify parent agency, number of
students, student names, class number, and class dates. Requests from other
government agencies should be written on official agency letterhead and be sent
by U.S. mail. Send requests to
Director NTC
P.O. Box 5400
Albuquerque, NM 87185
All requests should be received at least 60 days
prior to class start date. Depending upon agency agreements, non-DOE students
may or may not be required to pay for NTC training.
Q. When viewing eLearning, I am unable to see
navigation buttons or course material around the perimeter of the window.
A. Most of the NTC's eLearning content was built for
a 1280x1024 screen resolution. You will not be able to view the course properly
if your computer's screen is set at a lower resolution.
Q. If I have technical problems with the NTC
LMS, who do I contact?
A. Contact the Learning Management System
Administrator at 505.845.2209.