NTC LMS Frequently Asked Questions (FAQs)

Q. How do I log in to the NTC LMS for the first time after the OLC² migration?

A. To reset your NTC eAccess account password, go to the NTC LMS and click the “Lost your password?” link underneath the input boxes. Once you have reset your password, return to the NTC LMS and sign in with your OLC² username and new password.

Q. Will my learner history be in the new NTC LMS?

A. Yes, all historical course data and records have been migrated from OLC² to the NTC LMS.

Q. What happens if I forget my password?

A. To reset your NTC eAccess account password, go to the NTC LMS and click the “Lost your password?” link underneath the input boxes. Once you’ve reset your password, return to the NTC LMS and sign in with your username and new password.

Q. What do I need to do to get an NTC LMS account?

A. If you have never had an OLC² account, you must create a new NTC eAccess account.

Q. How do I enroll and get approval for an NTC course?

A. Enrollment is handled through the NTC LMS, and can be done by any student as long as there are no restrictions placed on the course by the student’s point of contact (POC) or by the NTC Registration Department.

(See ISA-DP-275 LMS, Student User Guide, located on the NTC LMS Guides page for additional details.) When a student submits an enrollment request, their POC is automatically notified and needs to make the decision to approve or deny the request. Site POCs may also run a report to view pending enrollment requests.

Q. What are CHRIS and the ESS?

A. CHRIS is the Corporate Human Resource Information System, where Federal employees request authorization for training. The ESS is the DOE Employee Self Service, an automated Web-based system that enables DOE Federal employees to use the Internet to view and update their personal, payroll, and training information.

Q. As a Federal employee, will I need to use the CHRIS system to approve training?

A. Yes. Federal DOE employees must receive supervisory authorization for training in CHRIS before their enrollment in the NTC LMS can be approved. Training will not appear on a Federal employee’s permanent record if it has not been authorized in CHRIS.

Please submit CHRIS training requests in a timely manner, allowing sufficient time for the CHRIS authorization process. Contact the NTC Registrar at (505) 845-2285, CHRISPOC@ntc.doe.gov, for more information.

Q. What is a Training POC?

A. A Training POC is the individual who is responsible for coordinating training at a site. Students must request NTC training through their Training POC. If your Training POC is absent or otherwise unavailable, you may ask your manager to send an email to the NTC Registration Department, or by phone at 505.845.2250, for assistance.

Q. Who is my Training POC?

A. Contact the NTC Registration Department or by phone at 505.845.2250.

Q. If I am a Training POC, how do I enroll my learners into the NTC LMS?

A. If the learner has never had an OLC² account, they must create a new NTC eAccess account.

Q. As a Training POC, what kind of reports do I have access to?

A. Course approval, certificate, course activity, and learner activity reports are all available by default.

Q. As a Training POC, what do I do if I need additional reports?

A. Contact the NTC Registration Department or by phone at 505.845.2250.

Q. Are all DOE courses available through the NTC LMS?

A. No, the NTC LMS is used specifically for NTC courses whereas the OLC² is used for mandatory DOE training as well as by other training elements within DOE.

Q. When a student enrolls in a curriculum, does that action bypass course approval or restrictions?

A. No. The student must still meet all approval requirements for the individual courses within the curriculum.

Q. What happens to eLearning courses in progress on OLC²?

A. All eLearning courses currently in progress may be completed in OLC² after the migration. If a student completes any courses in OLC² after the migration, they must forward proof of completion to the NTC Registration Department via fax (505.845.4567 (Fax)) or email.

Q. Does the system allow users without email addresses?

A. No. The NTC has moved toward a web-centric presence and uses email addresses to verify new accounts. If you would like more information concerning the future strategic direction of the NTC, please see the NTC 2015 Revitalization Plan.

Q. Can eLearning content be restricted?

A. Yes. Notify the NTC Registration Department if this is required at your site.

Q. How do I register for an NTC class if I am a government employee but do not work for DOE?

A. Non-DOE Federal or contractor employees interested in taking an NTC course should forward a written request to the NTC Director at the address below. Requests should specify parent agency, number of students, student names, class number, and class dates. Requests from other government agencies should be written on official agency letterhead and be sent by U.S. mail. Send requests to

Director NTC
P.O. Box 5400
Albuquerque, NM 87185

All requests should be received at least 60 days prior to class start date. Depending upon agency agreements, non-DOE students may or may not be required to pay for NTC training.

Q. When viewing eLearning, I am unable to see navigation buttons or course material around the perimeter of the window.

A. Most of the NTC's eLearning content was built for a 1280x1024 screen resolution. You will not be able to view the course properly if your computer's screen is set at a lower resolution.

Q. If I have technical problems with the NTC LMS, who do I contact?

A. Contact the Learning Management System Administrator at 505.845.2209.