Exhibit 5: Laboratory Director’s Constituents

ConstituencyConstituency’s GoalsLaboratory Director’s Goals
Victims’ families and friends Receive rapid and accurate identification of loved one. Support during the grieving process. Be available as an information source to explain the DNA identification process. Provide data and statistics to demonstrate the progress of the identification effort.
Public officials Restore order as quickly as possible. Reassure citizens by being responsive and sympathetic. Promptly and accurately respond to questions from the public and the media. Be available as an information source to explain the DNA identification process. Provide data and statistics to demonstrate the progress of the identification effort. Manage expectations regarding the speed and accuracy of identifications.
Media Rapidly report on the status of all aspects of the event, including the DNA identification process. Be available as an information source to explain the DNA identification process. Provide data and statistics to demonstrate the progress of the identification effort. Manage expectations regarding the speed and number of identifications.
Law enforcement Secure the incident site. Support the investigation of the mass fatality incident (if applicable) while continuing to support the investigation of routine cases. Impart clear information about sample collection and preservation. Delineate responsibilities and roles of laboratory staff and law enforcement officers for maximum efficiency and integrity of sample collection.
Laboratory staff Support the identification effort while continuing routine casework. Educate and orient the staff to the challenges unique to a mass fatality incident. Avoid burnout and long-term emotional effects on staff.
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