Lost/Stolen Passport
What to do:
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Please notify the nearest N.Z. Police station of the loss/theft.
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Inform the U.S. Consulate of the loss/theft by telephone at: +64 9 303 2724 ext. 2800. Leave a message on our voice mail if necessary.
If you decide not to apply for a new passport immediately, you may report your lost or stolen passport by completing Form DS-64 (details about forms here) and mailing it to: U.S. Consulate, American Citizens Services, Level 3 Citigroup Center, 23 Customs Street East, AUCKLAND
To obtain a new passport, you must apply in person to the Auckland Consulate at Level 3, Citigroup Center, 23 Customs Street East, Auckland (cnr. Commerce St). Consulate location map. Note: An appointment is needed for this service.
You will need to:
- Complete "Application for Passport", Form-11. Please note that some of the instructions apply only to U.S. citizens residing in the U.S.
- Present Proof of U.S. Citizenship
- Present Proof of Identity
- Provide one Passport Photo (the photo must be 2" x 2" in size, clear and on a white, or off-white background).
- Pay the Applicable Fee
- Provide a Social Security Number
- Complete a DS-64: Statement Regarding Lost Or Stolen Passport
- Present a New Zealand Police Report regarding the passport loss.
- Provide a courier envelope for your passport to be mailed to you.
- Make an appointment.
Office Hours
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Please be advised of the Counter Hours for the U.S. Consulate General in Auckland. The office is closed to the public on the last Wednesday of every month.
- Passport Services for American Citizens
All ACS Services by appointment (with the exception of emergency services). 1:00pm - 3:00pm Monday to Friday, except the last Wednesday of each month, and U.S. and N.Z. public holidays. - Emergency Services for American Citizens
8:00am- 11:45am and 1:00pm- 3:45pm Monday to Friday, except the last Wednesday of each month, and U.S. and N.Z. public holidays. For emergencies outside of these hours please phone either: +[64] (9) 303 2724 ext. 2900; or +[64] (4) 462 6000. - Non-immigrant visa interviews
By appointment only - Immigrant visa interviews
By appointment only
- Passport Services for American Citizens