Embassy of the United States

What to do:

• Please notify the nearest N.Z. Police station of the loss/theft.

• Inform the U.S. Consulate of the loss/theft by telephone at: +64 9 303 2724 ext. 2800.  Leave a message on our voice mail if necessary. 

If you decide not to apply for a new passport immediately, you may report your lost or stolen passport by completing Form DS-64 (details about forms here) and mailing it to: U.S. Consulate, American Citizens Services, Level 3 Citigroup Center, 23 Customs Street East, AUCKLAND

To obtain a new passport, you must apply in person to the Auckland Consulate at Level 3, Citigroup Center, 23 Customs Street East, Auckland (cnr. Commerce St).  Consulate location map. Note: An appointment is needed for this service.

You will need to:

1. Complete "Application for Passport", Form-11. Please note that some of the instructions apply only to U.S. citizens residing in the U.S.
2. Present Proof of U.S. Citizenship
3. Present Proof of Identity
4. Provide one Passport Photo (the photo must be 2" x 2" in size, clear and on a white, or off-white background).
5. Pay the Applicable Fee
6. Provide a Social Security Number
7. Complete a DS-64: Statement Regarding Lost Or Stolen Passport
8. Present a New Zealand Police Report regarding the passport loss.
9. Provide a courier envelope for your passport to be mailed to you.
10. Make an appointment.

Frequently Asked Questions about passports (FAQs)

Applying for a U.S. Passport from Outside the United States