Service Description
Deployment Management provides for the distribution and installation of user software and hardware specific firmware. These services provide enhanced software capabilities and maintain system operability.
Services Provided
Client Workstation
ITS distributes and installs end-user software and hardware specific firmware. This service includes desktops, laptops and tablets for Microsoft Windows and Apple Macintosh based systems. These services provide enhanced software capabilities and system operability.
Client Hardware (Peripherals)
This service covers new hardware and specific firmware to maintain system operability for related IT equipment including printers. Posted deployment plans will have been agreed to by ITS Group Managers and agency representatives such as State Leaders. Deployment plan adjustments will be made whenever agency end users are not able to provide access or meet other deployment requirements such as being present.
Software Deployment
Deployment of certified software via automated methods or by delivery to the ITS hosted distribution portal.
Supplemental (Above-Core) Software
Deployed to select ITS supported desktops and servers based upon client requirements. Includes new software and updates. Limited use software undergoes an accelerated testing and release process. Software deemed limited use does not require packaging, interoperability testing or distribution through an electronic software distribution system (ESD) and is designed to be deployed and used by 200 or less customers. Commercial off-the-shelf (COTS) and customer developed software would also be included.
Performance Matrix & Targets
Deployment Management Services
| Service Type |
Service Measure |
Measurement | Perform. Target |
|---|---|---|---|
| Client Workstation Deployment | Deployment Duration | Deployment Date ≤ 60 business days from notification to ITS or as separately agreed to between the customer and ITS in writing. | 95% |
| Client Hardware Deployment | Deployment Duration | Deployment Date ≤ 60 business days from notification to ITS or as separately agreed to between the customer and ITS in writing | 95% |
| Client Software Deployment | Deployment Duration | Deployment Date ≤ 60 business days from notification to ITS or as separately agreed to between the customer and ITS in writing. | 95% |
| Client Supplemental Above Core Software Deployment | Deployment Duration | Deployment Date ≤ 60 business days from notification to ITS or as separately agreed to between the customer and ITS in writing. | 95% |
Download the End User Services-Deployment Management page from the ITS Service Catalog.