Service Description
IdeaJam™ is a cutting edge software tool, that provides a place where people can post and share their ideas, and gauge the marketability, popularity and viability with input from others.
When an idea gets posted, others can help promote or demote the idea and provide comments. Popular ideas will rise to the top of the site based on votes.
What's Included
-
Integrated IdeaJam™ Solution
- Multi-node, highly available architecture
- Production and non-Production environment
- eAuthentication integration available
- Lotus Domino Server™
- Integration with USDA eAuthentication single sign on protection
How We Charge
Hosting charges are based on the following factors:
- Actual number of Idea Jam instances
- Initial design, setup, and customization
- Actual storage utilization
- Optional eAuthentication integration costs
Service Level Metrics
| Measure | Target SLA |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability | 99.99% excluding planned downtime* |
| Website Metrics | Weekly log delivery |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.
Cost Saving Tips
- Engage EAS early in the scoping phase of a new project to identify all business and technical requirements
- Forecast response time and load expectations
- Utilize other EAS Software as a Service offerings to minimize application integrations efforts and reduce costs through economies of scale
USDA CONTACT
Chris North, Director
OCIO, Enterprise Applications Services (EAS)