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Definition of Access to Care (ATC).

ATC encompasses all of the necessary activities that will ensure our beneficiaries get to the right provider at the right time at the right place.

Access to Care/Access Management encompasses many medical treatment facility (MTF) functions to include:

• The day-to-day management of the clinic's templating, scheduling, appointing functions including those made by telephone and the internet
• Information system management that supports ATC
• Enrollment, panel and patient demand management and analysis
• Referral management activities
• Appointing telephony management
• Effective and efficient personnel management in support of the MTFs ATC program.

Goals of Access to Care Campaign.

The goal of access management is to implement and sustain a systematic, proactive, and responsive MTF access plan for all clinics and services that meets or exceeds the ATC standards.

Objectives of the Military Health System Access to Care Campaign.

• Make the appointment system customer friendly
• Provide access to health care services within access standards
• Resolve the patient's request for health care services within their first contact/telephone call
• Resolve patient issues with as few visits/interactions as possible
• Strive for the highest in patient satisfaction
• Open schedules on time and with sufficient supply

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