Ask the commander: Have a quality-of-life question or comment to share with fellow readers?
Editor’s note: Have something you’d like to share with the commander ― questions, comments or suggestions about quality-of-life issues? Please visit the garrison’s Facebook, Twitter or Interactive Customer Evaluation pages (easy access via the garrison’s home page at www.wiesbaden.army.mil), send an email to the Public Affairs Office (usagwiesbadenpao@eur.army.mil) or a letter to the editor (see address below).
From the Jan. 17, 2013, issue of the Herald Union --
Question about the Tax Center
Sarah C. asked:
When exactly will the Tax Center open? I am a first-year Family Child Care
provider and have a few questions about our taxes but I am not sure whom to
contact.
Response: The Tax Center will open around Feb. 4, and will start scheduling
appointments Jan. 28. In the meantime, stop by the Legal Assistance Office in
Building 1023N on Clay Kaserne for assistance. You can also call the office at
mil 337-4725 or civ (0611) 705-4725.
Praise for work order service
Ray B. commented: I had to call a work order in for a burning smell coming from
a light fixture. I thought, with it being on the evening of New Year’s Eve, that
we would be waiting for some time, but that was not the case. A man named Tony
arrived promptly and fixed the light. Not only did he arrive quickly, he was
very friendly and courteous. My wife stated that he has been here before for
another issue and that he was very nice and helpful on that occasion as well. It
would be great if the community had more people like him.
Response: Thank you Ray for your compliment of the service you received from the
Directorate of Public Works. We have passed along your comments to his
supervisor. The staff has worked hard to ensure service order personnel have a
courteous and professional attitude. It’s great to hear from customers who
recognize those efforts. Your feedback helps us reinforce this positive
attitude.
Suggestion about hair dryers
Connie T. commented: Why not move the wall hair dryers from the Mannheim gym to
the women’s dressing room area at the Wiesbaden Fitness Center? They have four
of those dryers in two different areas. They make it so that your hands are free
to adjust the dryer to your head.
Response: Thanks Connie for the excellent suggestion. We checked with the
closing communities and were informed that this equipment will not be available
until the May/June time frame. In the meantime, the Wiesbaden Fitness Center
staff has assured me that hair dryers are available at the front desk for
immediate use. All you have to do is ask.
Concern about empty Commissary shelves
Heather A. asked: Is there something going on at the commissary? It was out of
stock of almost everything on my list. It’s a little unnerving to see the
shelves clear, especially on a German holiday (Sunday, Jan. 6).
Response: Heather, I checked with the commissary manager and was told that on
Sunday (Jan. 6) the store suffered a breakdown of one of their compressors which
serves six cooler displays. The staff relocated most items and expected to have
the coolers up and running again by the evening of Jan. 8. Added to that issue,
the commissary had trouble refilling their stock list during the holidays
because of the demand. That meant that rather than having the usual 12,000 items
the store carries, they were out of 165 items. The manager apologized for the
inconvenience and assured me that normal service would have resumed by the time
this comment appears in print in the Herald Union.
From the Dec. 20, 2012, issue of the Herald Union --
Airport shuttle service
Danielle H. asked: Where would I find the website
to the shuttle bus that runs to the Frankfurt Airport? I can’t seem to find the
number anywhere.
Response: Thanks for your question Danielle. You can contact Outdoor
Recreation on Clay Kaserne (next to the Tony Bass Fitness Center) at civ (0611)
705-5760. Information is also available on the garrison’s home page at
http://www.wiesbaden.army.mil/sites/mwr/OutdoorRec/AirportShuttle.jpg.
Beware of roadside scam
Clara B. commented: It may be helpful to issue a
warning regarding a man who preys on the sympathies of Americans. He parks his
car near the entrance of Hainerberg Housing or the airfield and waves down cars
claiming he and his family are stranded and need money. He scammed me once a
couple of months ago and waved me down again last Wednesday, but I declined his
request. My friend was scammed this morning near the entrance of Clay Kaserne.
He first asks if you speak English, then he offers his ring, his watch or cell
phone in exchange for money. It would be helpful to issue an official warning
about this scam. (Editor’s note: Several people added similar reports to Clara’s
comment on the garrison’s Facebook page.)
Response: Thank you Clara and everyone else who took the time to share
stories about similar incidents in the Wiesbaden and Ramstein area. Our director
of Emergency Services reported that this is a well-known scam that seems to
occur from time to time on German roadsides and around military installations.
People are advised to not respond to this type of approach and to report any
attempts of this kind to the Military Police for further investigation. Call civ
(0611) 705-5096 or 5097 to report any suspicious behavior.
Praise for Safety Day
Christine J. commented: The 5th Signal Command
provided a great Safety Day Dec. 6 at the Community Activity Center. I had never
seen the Jeopardy game before and I must say it was an uplifting, interactive
and positive experience. I learned a lot myself. The energy and esprit de corps
in the room were amazing. The Soldiers loved it, really got into it and I truly
believe got the takeaway messages. It was also very good to see the critical and
timely issue of distracted driving addressed.
Response: I’m glad to hear the event was a very positive and educational
experience for those who participated and those who cheered on the competitors.
Thanks to Joseph Michalkiewicz, 5th Signal Command’s safety manager, for
regularly providing this very popular event which provides outstanding safety
training in an entertaining format.
Keeping sidewalks cleared
Christina Y. asked: Now that it’s snowing, when
do we shovel snow? Are there certain times, because, according to the (Housing)
handbook, it states: Snow and ice removal — In snowy weather residents are
responsible for the removal of snow and ice from entrance areas, steps, porches,
driveways and sidewalks in the front and rear of their buildings and will clear
walkways daily. Snow and ice on the entrance areas and walkways shall be removed
no later than 7 a.m. Snow shovels and salt/sand are available in the Self-Help
Store. Snow and ice shall be removed prior to sprinkling salt. I know sometimes
these things can be outdated.
Response: Good question Christina. Residents are required to keep their
sidewalks clear in housing from 7 a.m. to 10 p.m. For more information please
read the December issue of the Housing Newsletter which is available on the
garrison’s home page at
www.wiesbaden.army.mil/sites/newcomers/housing/HousingWebsite.htm.
Thanks for the cards
Brandy S. commented: I would like to say thank
you to the Wiesbaden Post Office for displaying the many notes and cards sent
from children in the States to our service men and women. It was humbling to see
the love that has been shared from all over the country. I hope the spirit of
the holidays continues around the base.
From the Dec. 6, 2012, issue of the Herald Union --
Fitness schedule
Debbie J. asked:
Where might I find a fitness class schedule? And is there only one fitness
center?
Response: Debbie, the Wiesbaden Fitness Center on Clay Kaserne, which opened
in August 2005, is a state-of-the-art facility offering a wide range of sports
and fitness opportunities. We have only one fitness center in the community, but
it’s large and diverse enough to handle the demand. For a listing of the hours
and classes please visit
http://wiesbaden.armymwr.com/index.php/europe/wiesbaden/programs/clay-kaserne-fitness-center.
Dog park in Newman
Kimberly H. asked: Can we get a dog park in
Newman? Big dogs like ours are hard to transport to the one by the commissary
and with the rabbits, I can’t let them run on the farms. We have a lot of open
areas to locate a dog park on. Consider it?
Response: Kimberly, that’s the first question we’ve had on that issue. While
there are currently no plans for a dog park in Newman Village, we will look at
the issue to see if there is indeed a demand and look at possible courses of
action.
Outstanding service
Stephen H. commented: It was a pleasure to visit
and use the (Training Support Center) photo lab today. This is probably the
smoothest run operation I've seen in my 25 years in the military. Hats off to a
great crew; from the management to the photographer, they all worked together as
a team, and you could tell they truly love their profession.
Response: Thanks, Stephen, for that very positive feedback. It’s a pleasure
to hear about true professionals who take care of our Soldiers and families on a
daily basis. I will pass that on to the team at the Wiesbaden Training Support
Center that runs the operations.
Lights on, door open
Caroline H. commented: This morning when my
husband took our dog out, our stairwell door was propped open. He closed the
door. When we arrived home this afternoon the door to our stairwell was propped
open, the basement door was open and the basement lights were turned on. No one
was in either the stairwell or the basement. We closed the stairwell and
basement doors and turned off the basement lights. Again, when we arrived home
this evening, the door to our stairwell was propped open and basement lights
were turned on. Again, no one was in either the stairwell or the basement. The
workers performing maintenance in apartment two had locked the apartment and
left for the weekend. Since all of our stairwell neighbors are presently
stateside, I can reasonably assume these acts of negligence were perpetrated by
the workers performing maintenance in apartment two. This is unacceptable and
needs to stop. It is not safe.
Response: You are absolutely right Caroline. Thanks for bringing this to my
attention. Our Facilities Branch chief reported that the contract employees
performing the work were contacted immediately and instructed that the entrance
doors must be closed at all times for safety reasons and that lights should be
turned off when work is finished to prevent energy abuse. The quality assurance
inspector will do spot checks at the work sites to prevent issues like this from
occurring again in the future. Again, I appreciate your diligence in bringing
this to our attention for everyone’s safety.
From the Nov. 22, 2012, issue of the Herald Union --
Question about snow chains
Cenia S. asked:
We will be shipping our privately owned vehicle to Wiesbaden this week, but I
was wondering — do we need snow chains for our tires? Has anyone run into this
issue? If so, is it better to get them here in the States or to wait until we
get there?
Response: Good question Cenia — one that applies to all drivers on German roads.
German law requires that vehicles have “adequate tires” for winter driving. That
means that in Hessen, where Wiesbaden is located, drivers must have either
winter or all-season tires (with the M/S label or a snowflake label). If a
driver is found to be obstructing traffic or is involved in an accident during
the winter without the proper tires, he or she can be fined and may not be
covered by insurance. Plenty of tires are available for sale both through the
Army and Air Force Exchange Service and through local host nation businesses in
the area once you arrive if you decide to wait until your vehicle is shipped.
MPs to the rescue
Crystal S. commented:
I would like to say thank you to three amazing MPs from 529th Military Police
Company. I was driving with two of my children when my van just stopped. It
wouldn’t go at all. I was scared; my kids were scared. I called my husband, but
he was over an hour away. He said he would call the MPs for me. It wasn’t long
after that Pvt. 2 Ryan Santare arrived. He called a tow truck for me and, more
importantly, agreed to stay so I wouldn’t be alone. Not long after 2nd Lt. Keith
Odom and Staff Sgt. Randall McDonald came. They stayed with my children and me
for three hours. They talked to the boys and kept them entertained, kept me
calm, and when the first tow truck never showed up, they called the Auto Care
Center which actually saved me about $110. They even drove us to the Auto Care
Shop to get our belongings and keys from the van. When I mentioned writing an
ICE comment card, 2nd Lt. Odom told me that was nice but not necessary — they
were just doing their job. That was an understatement. They went above the call.
Their kindness meant so much to me in a situation that was scary for me as well
as my kids. These three Soldiers stood in the cold for three hours total so my
children and I would not be left alone. I appreciate everything they did. As a
mother it meant so much to me that they didn’t treat us like we were just a
boring part of the job. Instead they made us feel like we were the only ones
that mattered at that moment.
Response: Crystal — thanks for taking the time out of your day to write us about
several of our MP heroes. I ensured that their chain-of-command knows and I
recognized them for their efforts. I’m glad everything turned out OK with your
children and car. Please don’t hesitate to ask if the garrison can be of any
service in the future.
Veterinary care prices
Alexandria P. asked:
Why does the on-post veterinarian charge so much for typical easy tasks? Back
home it costs one quarter of the price at the on-post vet than it does here.
Response: I checked with Capt. Alston, the officer in charge of the Wiesbaden
Veterinary Treatment Facility, who explained that a number of factors contribute
to the fees charged overseas including the wholesale price of supplies and
pharmaceuticals and being located in a high-cost living area. Prices for
services are constantly being reassessed to ensure only a minimal profit is
being generated to keep the clinic fully operational and account for any planned
improvements to the facility or equipment as well as allowing for adequate
staffing. While prices may be higher than some facilities in the United States,
they are still less expensive than almost all local civilian practices. Alston
added, “In the rare cases where we may not be (cheaper), our standard of
medicine is significantly higher.”
Question about mail service
Dawn Loree L. commented:
A couple of weeks before Sandy hit, we had something shipped from the States
that has not yet arrived. The stateside post office has confirmed that the item
has shipped and should be here. … My question is, does the post office on post
hold onto mail/packages, or are they put out immediately upon arrival?
Response: Dawn, I checked with the postal officer and was assured that the
postal staff does not hang on to any mail — it is put out in the order in which
it arrives on the same day.
From the Nov. 8, 2012, issue of the Herald Union --
Culture College praise
John F. commented:
The Culture College tour was very helpful to my family. It gave us the
confidence to go out and explore Germany. The program should be a requirement
for all newcomers. Irmgard was fantastic and very helpful.
Response: Thanks, John, for the feedback. I recommend all newcomers take
advantage of this extremely helpful orientation program to Wiesbaden, local
resources, how to use the public transportation system and a host of other
information and tools that can make a tour overseas one to remember for years to
come. For more information on upcoming Culture College sessions please stop by
Army Community Service in Hainerberg Housing (across from the Wiesbaden
Entertainment Center and Army Lodge) or call civ (0611) 4080-254.
Child supervision
Danielle E. asked:
Is there a policy/regulation about leaving young children unsupervised in the
housing areas? I was playing with my 2-year-old son on one of the playgrounds in
Hainerberg Housing. A group of about five children ages 6-8 were also playing
with no adult watching the children. It shocks me that any parent would allow
his or her child to be in a public area by him or herself, with no adult
supervision to keep the child from getting hurt by a fall, another child or
adult. I also have a 6-7 year-old and would never allow her out of my eyesight.
There are monsters everywhere ― even on a military installation. We need to
protect our young children; stop assuming that just because you live in the
stairwell next to the playground, you can leave your little ones outside by
themselves. Every month I read comments from people concerned about security on
our bases and people complaining because the housing areas are not gated … the
first thing we need to do to keep our children safe is to be standing next to
them when they play on the playground and walk to school.
Response: Danielle thanks for contacting us and asking about the policy
guidance. The Installation Management Command-Europe has issued specific
guidance addressing the situation you described. Generally, children in the
fifth grade and below must be supervised at all times with certain exceptions.
You can view the memorandum at www.wiesbaden.army.mil/sites/services/CYSS/ArmyinEuropeChildSupervision.pdf.
Should you find yourself in a similar situation in the future, please call the
Military Police at civ (0611) 705-5096/5097. It is through engaged and involved
community members such as yourself that we can collectively make U.S. Army
Garrison Wiesbaden a better place to live.
Health clinic support
Cyril M. commented:
I severely injured my knee during physical training hours. With the Wiesbaden
Health Clinic approximately an hour from opening, my comrades transported me to
the waiting area for treatment. Before the official opening time, while in the
waiting area, Sgt. Lance Lisitza from physical therapy approached me and asked
about my condition. He immediately recognized the severity of my injury and
directed me down to physical therapy for evaluation. His immediate attention and
evaluation allowed me to set up an appointment for an X-ray on Clay Kaserne and
an MRI at Landstuhl that same day. His attitude and medical expertise were
top-notch and reassured me that I was receiving quality care.
Response: The Wiesbaden Health Clinic has no shortage of great comments on
service. My hat is off to Sgt. Lisitza and everyone at the clinic for doing the
utmost to take care of Soldiers and their families in need every day.
Speeders in housing
Rachel C. asked:
Is there any possibility of getting some sort of speed reducing mechanism (e.g.
speed bump) placed on Arizonastrasse? Cars speed up and down our road, and the
worst are the school buses. They treat Arizonastrasse like the Indy 500, and
it’s dangerous. I’ve almost been hit as an adult; there are kids walking around
and the bus drivers just speed up.
Response: Thank you Rachel for your observation and concern. Because the roads
are city-owned, speed bumps cannot be installed. Your concerns have been shared
with the Directorate of Emergency Services so that traffic enforcement will be
increased in the area. I would also ask that when you witness a speeder, you
note the license number and report it to the MPs at civ (0611) 705-5096 or 5097.
In the case of a speeding school bus, please call the School Bus Office at civ
(0611) 4080-382 to make them aware as well.
From the Oct. 25, 2012, issue of the Herald Union --
Traffic signs in Newman Village
James-Tatjana O. asked:
Are there any plans to post speed limit and priority road signs in Newman
Village? We are having a huge issue with folks speeding down these tiny streets
at speeds that look to be at least 50 kilometers or so. Also, does the right
before left rule apply on post? If so, I think people may need some type of
reminder about that. We have come close to a collision a couple of times now.
Response: Thanks for bringing this issue to our attention. As you may have
noticed there is still some construction work being done in the Newman Village
area. Once this work is completed, the Directorate of Emergency Services, Safety
Office and Directorate of Public Works will conduct a traffic survey of Newman
Village to determine the proper signage needed to best control the flow of
traffic. In the meantime, the German traffic laws do apply on the installation,
and you are correct that drivers should yield to traffic approaching from the
right at unmarked intersections. There is also a 30-kilometer-per-hour speed
limit on the entire installation. We will start an information campaign to
remind drivers that the German traffic laws apply and they should be following
the rules of the road they learned when they obtained their U.S. Army Europe
driver’s license. We’ll also increase the Military Police patrols in Newman
Village to ensure the safety of the residents.
Slow mail service
Carissa T. commented:
I have had no mail — not one single item in my mailbox — for almost two weeks. I
have yet to receive packages that were shipped in August and am waiting on
simple envelopes that were mailed in the middle of September. I do not believe
that nothing has arrived for almost two weeks. I would bet money it’s here and
simply hasn’t been put out yet. What is being done to fix this? It’s not OK that
people aren’t getting their mail.
Response: Carissa, you’re right, service has been slower than usual as the
Postal Service Center has been experiencing some challenges getting mail
processed. Normally all first-class mail is processed within 24 hours; however,
bulk mail has been slower than preferred. That should be improving in the very
near future. Following the Oct. 1 change in service hours, the staff now has 22
additional work hours a week to process mail. To further mitigate the backlog,
the center is hiring 15 additional personnel to serve customers during the
holiday season. Volunteers are also always welcome to help out during the
holiday surge. To get involved please contact Mr. Earl Small, postal services
officer, at mil 337-5437 or civ (0611) 705-5437. We greatly appreciate your
interest and ask for your continued patience.
Transformation information
An anonymous ICE comment:
My husband and I will be moving from Heidelberg to Wiesbaden in early 2013. It
is very difficult to find new transformation information on the Internet. Most
of the information is out of date or has no date at all, so there is no way to
tell what is relevant to our move. I have subscribed to several Facebook pages,
but not much is there regarding the transformation. The Herald Post (Heidelberg
newspaper) and Town Halls repeat the same old information, so it would be nice
to have an up-to-date source for news.
Response: Thank you for your comment. U.S. Army Garrison Wiesbaden strives to
provide accurate, timely information concerning all transformation issues that
affect the Wiesbaden military community. The garrison manages multiple websites,
social media networks and media outlets to provide the most recent updates to
our Soldiers, civilians and family members. Lots of things are changing due to
the move to Wiesbaden, and often that information provided in these media
outlets changes daily. We strive to update that information as quickly as
possible. I encourage you to visit the garrison’s home page at
www.wiesbaden.army.mil and to click on the Transformation Updates link for the
latest information on major projects and their impact on the community. Once
there you can log onto the AKO Transformation Update Link as well. Please note
that you will need an AKO account and/or CAC card to access the site. Once there
you can find even more detailed information under the Transformation Update
section on the left hand side. The PDF file listed as TSMO CIB is a great source
of information on projects throughout the community. Other venues for
information include the monthly Community Information Briefing which is held in
the Community Activity Center on Clay Kaserne (the next one is Oct. 30 at 9:30
a.m. and is also streamed live on Facebook), the garrison’s Facebook page (www.facebook.com/usagwiesbaden)
and the Herald Union (pick up a hard copy or read it online at
www.wiesbaden.army.mil/hunion/hunionupdates.htm). Again, thanks for your
comment. We value feedback as we continue to transform and improve our military
community in Wiesbaden.
Speeding on Clay Kaserne
Paul W. asked:
Why aren’t the Military Police enforcing the speeding and other traffic
violations on Clay Kaserne? Just about every day I walk to the dining facility
and have to stop to wait for cars cruising through the pedestrian crosswalks,
seemingly oblivious of me waiting to cross the street. Last spring I was in the
middle of a crosswalk and had to jump out of the way of a speeding car to avoid
getting hit. I see cars daily with both U.S. and local national drivers
traveling the streets at speeds that I would estimate are far faster than 30
kilometers per hour as posted on the installation. Yet I see no MPs with radar
enforcing the speed limit. I understand the MPs are busy, but perhaps more could
be stationed here or Polizei allowed to set up a camera on Clay Kaserne to help
slow folks down.
Response: Paul, thank you for bringing this to our attention. As you correctly
stated the MPs are very busy, but there is purpose to their focus on certain
areas. The MP patrols conduct traffic enforcement where there has been a higher
rate of accidents or a greater potential of a catastrophic accident occurring.
As you may notice in the early morning hours, some drivers approaching Clay
Kaserne on the access road seem to have little regard for the speed limit or
other drivers, and the current construction projects and detours increase the
risk of an accident occurring which is why you see the MP patrols out there with
their radars. The MPs also focus their efforts near the schools during the
school day as children are less likely to look before they cross or use the
available crosswalks greatly increasing the risk of an accident occurring. This
does not mean, however, that the pedestrians on Clay Kaserne are any less
important. The Directorate of Emergency Services will examine how to
redistribute the MP patrols to provide additional enforcement on the
installation.
From the Oct. 11, 2012, issue of the Herald Union --
Lost and found
Melinda H. asked: My 10-year-old son found a
piece of jewelry near Army Lodging. What is the process for a lost and found?
Response: Melinda, thanks to you and your son for being good citizens. Please
take it to the Military Police Station on Clay Kaserne where it will be
inventoried and held for return to the rightful owner. The MP Station is located
just inside the Main Gate on Clay Kaserne.
Teachers’ orientation
Donald S. commented: I wanted to compliment the
garrison for the outstanding and informative event held Sept. 26 for Department
of Defense Dependents Schools-Europe teachers. The orientation was very well
organized, the initital briefing provided information classroom teachers never
get to hear and the personnel manning the weapons simulator, flight line and
Mission Command Center were all quite knowledgeable, personable and patient with
our questions. This event was nothing less than a best practice example for
other garrisons and bases.
Response: Donald, I appreciate your taking the time to share your positive
comments about the recent teachers’ orientation. I am proud of our school
liaison officer and the Directorate of Plans, Training, Mobilization and
Security for planning and executing this great event. … and thank you for what
you do to prepare our nation’s youth for the future.
Halloween happenings
Jasmin S. wondered: What is going on in Wiesbaden
on Halloween?
Response: Jasmin, there are a host of Halloween happenings including a free
admission haunted house at the Warrior Zone on Clay Kaserne Oct. 30 and 31 from
6-9 p.m., a Halloween Party in the U’r Place Bar and Grill Oct. 31 from 6-10
p.m., trick-or-treating at Army Community Service in Hainerberg Housing after
school Oct. 31 and community-wide trick-or-treating in all of the Wiesbaden
military community housing areas on Halloween, Oct. 31, from 5-7 p.m. See the
next issue of the Herald Union for the latest Halloween happenings.
Security concerns
P.G. commented: I am fully aware this subject has
been discussed before, but I feel I have to address it again. I have been
sending my children off to school with a very uncomfortable feeling in my
stomach lately. Looking at the things that are going on in the world right now,
I am surely not the only one who feels that way. The gates to my housing area
are open, everybody is able to walk or drive in at any time. The main street is
like a race track, with German cars flying through, but that seems to be a small
problem compared to the main issue there is with these open gates. In times like
these, where Americans are targeted more than ever all over the world, I think
it is irresponsible and frustrating for the residents here to live in a housing
area that is so accessible for everybody. I understand there are issues with the
city of Wiesbaden regarding the roads going through Aukamm, but as a spouse
whose husband is deployed to Afghanistan I should be able to feel the Army makes
it a priority that families feel safe and protected as well as possible. I
cannot feel safe if my only protection is by MPs and Polizei driving through the
housing areas every once in a while.
Response: P.G. I can assure you that we take your concerns very seriously and
have continued to work very closely with the host nation to do everything we can
to ensure the safety of all members of the Wiesbaden community — Germans and
Americans. Statistics show that the rate of crime in our housing areas, whether
gated or not, is no higher than the surrounding German neighborhoods and is in
fact considerably lower than many areas in the United States. As always I can’t
stress enough that while our U.S. military and host nation law enforcement
personnel do an admirable job of watching out for our service members and
families — and responding when needed — we rely on the active participation of
those who live and work in the Wiesbaden military community to keep a watchful
eye and to report anything out of the ordinary. I would ask that if you, or any
of your neighbors, see anything suspicious to report it immediately to the
Military Police at mil 337-5096/5097 or civ (0611) 5096/5097.
From the Sept. 13, 2012, issue of the Herald Union --
Seek fellow Army spouses
Kacy B. wants to know: We are moving to Wiesbaden
in the next few weeks. Are there any spouse groups I can join on Facebook to ask
questions etc.? Thanks. We are SO excited.
Response: Kacy, we’re looking forward to welcoming you here in the
Wiesbaden military community. You’ll find a host of helpful programs, services
and information as soon as you arrive. One of the highlights is our three-day,
monthly Culture College for newcomers which offers a tour of the city, insight
into the many resources available both inside and outside the garrison and a
host of other information and assistance. In answer to your question, we know of
two Facebook groups — Wiesbaden Army Spouses and Wiesbaden Army Wives, both of
which you can find links to by clicking on the See All Likes button on the
garrison’s Facebook page —
www.facebook.com/usagwiesbaden.
Hainerberg CDC playground construction
Connica M. commented: Does anyone have
information on when the playground at the Hainerberg Child Development Center
will get started and finished? I think it is a shame we pay so much money and
our kids don’t have the same enjoyments as at the other centers.
Response: Good question Connie. Unfortunately, there was a delay in
construction, but it is expected to get started before the end of the year.
Vehicle registration question
James R. provided the following feedback: I just
purchased a used 2001 BMW from another DoD member here on Clay Kaserne. The
vehicle was just inspected by the USAG-Wiesbaden Vehicle Registration center two
months ago. The vehicle passed inspection and I’ve got the certificate. I’m told
I need to pay $30 for another inspection because it has been longer than 30
days. How does this policy really care for the Soldiers and civilians of USAG-Wiesbaden?
I believe vehicle safety is a high priority, but if the standard of safety is
set with one to two year vehicle registrations before another safety inspection
is due, then why does the safety priority suddenly change to 30-plus days from
past inspection upon selling of a vehicle to a fellow service member? I don’t
feel this is the best way to take care of Soldiers and question the validity of
these inspections of being nothing more than a financial gain and civilian job
stability for the installation activity? I believe the correct answer should be
if a vehicle has had a passing inspection (with certificate proof) within the
last year by the USAG Wiesbaden Vehicle Registration, then the only fees a
Soldier or civilian should pay is an administrative processing fee for a
transfer of registration.
Response: Thanks for taking the time to point out your concerns and
suggestions James. The clerk at the Vehicle Registration Office may have
misspoken. All fees charged are registration fees; there is no charge for a
vehicle safety inspection conducted by the vehicle inspection stations. Our
director of Emergency Services has assured me he will speak with the
registration clerks and make sure they are providing the correct information to
customers. The standards for the frequency of vehicle safety inspections and the
requirement for inspections in regards to transfer of ownership can be found in
Army in Europe Regulation 190-1. These are not arbitrary standards and are not
meant to be an inconvenience to Soldiers; they are set and conducted in
accordance with the Supplementary Agreement to the NATO Status of Forces
Agreement and apply to all U.S. Forces in Germany. Vehicle Registration Offices
and inspection stations do not have the latitude to deviate from these
standards. In your particular case, because the vehicle is more that 10 model
years old, a new safety inspection is required within 30 days immediately before
the date of the transfer and requires a safety inspection on an annual basis
thereafter. In cases where the vehicle is less than 10 model years old the buyer
has two options, have the vehicle inspected and apply for a one year
registration or accept the seller’s inspection (unless it is within 60 days of
the registration expiration date) and receive a registration with the seller’s
original expiration date. If the vehicle registration is within 60 days of the
expiration date, a new safety inspection is required.
Patriot shuttle bus sign-up
Melinda V. asked: I was wondering if anyone knows
if I need to sign up for the Patriot Express shuttle bus or is it just show up
at time/location with itinerary in hand?
Response: Melinda, service members are normally manifested during
outprocessing, but if you still have specific questions, please send an email to
imcomwiesbadencpf@eur.army.mil.
From the Aug. 30, 2012, issue of the Herald Union --
Construction near Newman Housing
Julie R. commented: Everyone wants to know what
is being constructed around Newman Village. Also, is there a chance there will
be a gas station on Clay Kaserne?
Response: Good questions Julie — a baseball field and a soccer field are
being constructed in the northeast corner of Newman Village. Soon tennis and
basketball courts will be constructed near the traffic circle. The basketball
courts are even designed to be turned into a skating rink in the winter. There
are no near-term plans for a gas station on Clay. AAFES has looked at the
possibility of a new gas station/shoppette in the future.
Remembering a hero
Editor’s note: Spc. Ross A. McGinnis, a 2nd Infantry Division Soldier killed
in Iraq in December 2006 while smothering a grenade with his body to protect his
fellow Soldiers, was honored posthumously with the Medal of Honor in 2008 and
with a street in his honor in Newman Village during the June 14, 2012, opening
of the new Wiesbaden housing area.
His father Tom, sent the following email: I
received your package yesterday afternoon and was absolutely flabbergasted by
this beautifully made keepsake. I wish I had been able to attend this event, but
your inclusion of the programs and your letter helped me to enjoy it is as much
as possible from a distance. You have demonstrated once again that the U.S. Army
never forgets, and that the Army folks know how to do things right. I was, of
course, already as proud of Ross as a father can get, but memorials such as this
add another dimension to that pride because it’s a pride that is shared with so
many others who feel the same. … I hope that someday we’ll be able to visit
Germany again. If we do, we will be sure to visit the U.S. Army Garrison in
Wiesbaden and the Clay Kaserne which contains Newman Village and McGinnis
Street.
Lay off the litter
Shannon J. commented: We arrived last week and
have been without a vehicle and have chosen not to use the shuttle bus so we can
get out. Upon our walking we realized that the Hainerberg casern is very much
littered with trash — not so much near the housing buildings, but on the way to
the PX and commissary there is trash piling up, and it’s quite disturbing.
Response: Shannon, thanks for sharing your concerns. I, too, hate the sight
of trash being improperly disposed of and littering our living and working
areas. I can’t understand why people would be so inconsiderate of their
neighbors — both American and German. I would ask that if you see someone
littering, please get a name or license number and report it to the Military
Police at mil 337-5096/5097 or civ (0611) 5096/5097. Also, everyone can play a
role in discouraging litterers by letting them know it’s simply unacceptable.
ICE works
Dorothy W. commented: The women’s bathroom at
Vehicle Registration in Mainz-Kastel Housing was so filthy that if it wasn’t a
must I never would have used it. Toilet paper was everywhere, and it smelled
horrible. It appeared that this bathroom hadn’t been cleaned in a long time.
It’s absolutely shameful that one of our facilities could be this way.
Response: Dorothy, thanks to your ICE submission and feedback from other
community members, we were able to identify a real need and justify adjusting
the cleaning contract to increase service from three times a week to once a day.
Thanks for using ICE to help improve the overall quality of life in Wiesbaden:
Your home in Germany.
Thanks for dog park
Sheri D. commented: I don’t know who to thank for
the wonderful dog park in Hainerberg. It’s great, and thank you for listening to
suggestions for a dog park. Whoo-hooo.
From the Aug. 16, 2012, issue of the Herald Union --
Great CYSS service
Connica M. commented:
I would like to take this opportunity to let everyone know what great service my
family and I have received from the Hainerberg School Age Center and the
Hainerberg day care. When I got here I was feeling nervous about sending my
newborn to a place I didn’t know. It is hard being dual military and knowing you
have to miss so much of your children’s day. However both the SAC and the day
care center pride themselves on being compassionate and showing they really
care. They are not doing their job for a paycheck but they are doing it because
they genuinely care. I wholeheartedly appreciate everything that both centers
are doing to keep parents informed and taking care of my little ones. I am
writing this with tears because it really is hard to trust people with your
children these days. But I honestly don’t worry when I drop my two off because I
have grown to know the great staff Mrs. Katherine and Mrs. Patricia have. Thanks
ladies for all you do and your wonderful staff.
Concerned about security
Gene F. commented:
After contacting the MPs, who thought my question was silly, I would like to
know how the commander feels about the following: I am a chief warrant officer
4, living in field grade quarters in Aukamm Housing, and have observed several
local nationals parking in front of my building. Two were today, July 28. I
observed them parking in front of my stairwell then going outside the gate and
catching a bus. What will it take for the MPs to think this is inappropriate, a
bombing? In today’s world, no one should be parking in front of U.S. military
housing unless they are a guest of the building, the MP’s excuse to call the
Polizei, is something I find appalling after serving in the Army for more than
21 years. When I deploy, I need to know my family is safe. I do not feel that at
the present.
Response: Thank you for being observant and taking notice of vehicles and
personnel who do not appear to belong in the housing area. The proper action in
situations like this is to notify the Military Police and report what you
observed. The Military Police will then look into the matter by checking the
vehicles and, in conjunction with the German Polizei, run the license plates to
determine who the owners are and if they present any type of threat to the
community. I assure you that we take the safety and security of our Soldiers,
civilians and Family members seriously, but we are in a unique situation
compared to other installations you have been stationed at in your career. The
Hainerberg, Crestview and Aukamm housing areas are open and have public streets
running through them that belong to the city of Wiesbaden. This means that the
local laws and ordinances apply to the streets and, unless there are signs
prohibiting it, on street parking is open to everyone including host nation
personnel. The Directorate of Emergency Services has developed a strong working
relationship with the German Polizei to ensure the safety and security of
personnel living in these areas. The MPs and Polizei patrol the housing areas
independently, conduct joint patrols and traffic compliance checkpoints, and
conduct covert surveillance on a regular basis in order to detect and deter
criminal activity. Again, thank you for taking notice of something that didn’t
look right, and I encourage you to continue to remain vigilant, report anything
suspicious to the Military Police (at mil 337-5096/5097 or civ 0611-5096/5097)
and encourage others to do the same.
From the Aug. 2, 2012, issue of the Herald Union --
Security concerns
BJ F. commented —
I am getting frustrated that military families who live in military housing such
as Crestview, Hainerberg and Aukamm here in Wiesbaden do not feel safe. You have
people breaking into cars, others going around and taking pictures of windows
and such, and now you have German kids at the park in Crestview hanging out in
dark clothes so you won’t be able to see them. Plus the fact that they have no
respect at all and pee wherever they want to. … Supposedly you guys say we
should feel safe, but how can you feel safe when anyone is allowed to come into
housing anytime they want to. It’s not fair to all of us who have to live in
these housing areas to have to put up with it. I was told the MPs would be
patrolling every hour around housing, but I have yet to see that. I think
something should be done to help the military families that have to be overseas
feel safe where they live. I don’t feel safe living here. I am pretty sure there
are a lot of other people who feel the same way as I do and I hope something
gets done to make us feel better about living here.
Response: BJ, I am sorry that you feel that way about living overseas. I think
most of us view it as a wonderful opportunity. Regardless, I want to reassure
you that the host nation and U.S. military police forces are doing everything
they can to keep you and your Family safe while living in Wiesbaden. Petty
street crime is not unique to Germany. We have caught both Americans and Germans
committing these crimes in our housing areas. We could reduce the number of
cases with help from residents. We have yet to have a case where the vehicle
owner did not either leave valuables in plain view or the vehicle unlocked or
both. In one case a thief we caught described how it was like going shopping
because the cars were unlocked and the valuables including passports, wallets
with cash and credits cards inside, cameras, cell phones, iPods, navigation
systems, etc. were left out and he could just scoop items out of the seats and
fill up a bag full of valuables in a short span of time without breaking into a
single vehicle. We have daily MP vehicle patrols, MP bike patrols, German Police
patrols, plain-clothed investigators conducting surveillance, K9 (dog) patrols,
horse patrols and a daily patrol by a German Police surveillance helicopter that
frequently passes the U.S. areas. We continue to remind residents to please
secure their belongings, but stairwell doors remain unlocked, bikes, motorcycles
and other items are left unsecured and unattended and are easy targets for
thieves both German and American. All residents are reminded to call the MP desk
when something is happening so they can respond. To reach the MP desk call mil
337-5096/5097 or civ (0611) 705-5096/5097.
Germany comes aliveMore museum feedback
From the July 19, 2012, issue of the Herald Union --
Commissary praise
Julie R. commented: Thank you to the
commissary and their awesome staff. We are new to the post. We bought a lot and
when we asked to call a cab, the associate volunteered to take us back to the
hotel on post. I was shocked at the generous hospitality.
Museum not appropriate
Diana P. asked: I found the Harlekin Museum on
the Wiesbaden Facebook website Things To Do link. I took my children because it
said “The Harlekinäum is the world’s only museum of humor, located in the
Wiesbaden suburb of Erbenheim. There are more than eight rooms full of an
off-beat collection of humorous ideas: dancing shelves, a giant walk-in cheese
and more than 1001 objects sure to make visitors laugh. Guided tours through the
museum with “Clown Doctors” are on offer.” I just wanted to say that I think
this museum is not for children. There are a lot of [****] items in this museum
and I was totally embarrassed when I was asked by my children what things were.
I don’t know if any one checks out these places before putting them in the
Things To Do site or if it was changed after its input but I would like to make
a suggestion. In your Things To Do please add that this museum is NOT for young
children because of the [*****] contents there. Just an added note: I have
always enjoyed the Things To Do site and this is the first time I have ever had
a problem. Thank you for your understanding.
Response: Thanks, Diana, for letting us know that the museum in Erbenheim is
not appropriate for younger visitors and sorry that your family was in for a
shock. Our Public Affairs Office staff had no indication that it was not
appropriate from the materials they received and the museum’s website. They have
removed that entry from the Things to Do listing on the website. Again — thanks
for letting us know and helping others avoid a similar unsettling experience.
Going beyond
Jaclyn S. commented: I would like to thank Pfc.
Phillips at the Radiology Clinic (Wiesbaden Health Clinic) for going above and
beyond to help me get digital copies of all my records, etc. to take back to the
States with me. She saved me from having to drive all the way to Heidelberg to
fill out a request form and facilitated the pick-up from Landstuhl since I
didn’t have seven to 10 days before my PCS flight. I have been very happy with
all the service from the Wiesbaden Health Clinic the two years I have been here.
I have been able to use the Dental Clinic, Pharmacy, Optometry and Radiology
Clinics as a spouse of a military retiree. Thank you for all your help, smiles
and excellent care.
From the July 5, 2012, issue of the Herald Union --
Save by recycling
Commander’s comment:
First off, thanks to all of you who play an
active role in recycling. Your efforts are greatly appreciated. Because of your
dedicated contributions to the overall effort, waste disposal costs in the U.S.
Army Garrison Wiesbaden were reduced by about €300,000 in 2011. But even that is
only small change compared to the total of about €1.8 million the garrison paid
for waste disposal last year. Did you know the U.S. Army Garrison Wiesbaden
could easily save half a million euros a year or more if everyone did his or her
part to properly separate and recycle trash? That’s money that could be better
spent on enhancing the overall quality of life in the Wiesbaden military
community. Think about it — do you want your hard-earned tax dollars going
straight into the trash or would you prefer they be used for things like
improving playgrounds, fixing up housing or building new facilities? Please do
your bit — recycle — and make the world a better place for everybody.
Housing question
Rebecca D. asks: Can I request that the housing
situation be explained? We are moving to Wiesbaden this summer and are curious
to know about any requirements to live on post or availability of new housing.
Response: You are not alone Rebecca. Housing seems to be on the minds of many of
those getting ready to move to the Wiesbaden military community. Because of your
and other comments to our Facebook page, we are featuring an article which
explains the housing situation here in this issue of the Herald Union (see page
1). If you still have questions regarding housing after reading the article
please don’t hesitate to contact our Housing Office by visiting their home page
at www.wiesbaden.army.mil/sites/newcomers/housing/HousingWebsite.htm or by
calling civ (0611) 705-7058.
Security concerns
Katlyn I. asked: We had a man somehow get into
our apartment building the other night around 9 p.m. asking for a Family with
young children, how long we had been living there and when the apartments were
renovated. We didn’t know how he got in or why he was asking these questions so
we called the MPs. We told them what was going on and they told us, ‘OK, we will
put this in the report.’ Nobody has been here to talk to us and I have not heard
anything else about it. … I understand the Germans own the roads and that is why
there can’t be gates, but I believe there needs to be more security — even if
it’s Pond’s security. … I also think Housing needs to be more accurate with the
emails and phone calls when they send someone out to do maintenance on the
apartments. I have never been notified when they send someone out, and I
hesitate to let the men in. All I ask is that Wiesbaden be made a safer place
for everyone here and that everyone be notified of what is going on.
Response: Katlyn you did exactly the right thing by notifying the Military
Police of a suspicious individual in your housing area. That applies to
everyone, including maintenance people who show up without notice. If you are
unsure of a maintenance person’s identity — don’t let him or her in. Instead
call the Directorate of Public Works Facilities Branch at mil 337-6289 or civ
(0611) 705-6289 to confirm the appointment. The MPs report that several cars
were broken into in the Crestview area exclusively. While crime is disconcerting
to all of us, we can help protect ourselves by being vigilant to ensure our
automobiles are not enticing to criminals by never leaving valuable items such
as phones, GPS, etc. in plain sight and always locking car doors. After the
incidents in Crestview we increased the frequency of our Military and German
Police patrols. Regarding the man coming into your stairwell, I am left to
conclude that either the door was not locked or the door lock may be broken. If
you find the lock is not working properly, please call in a work order
immediately. The German government has done an outstanding job of safeguarding
Americans in this country against terrorist and criminal threats for more than
60 years including during the 1970s and 1980s when terrorist attacks were more
prevalent in Germany than now. Community members can assist in keeping things
this way by remaining vigilant, being aware, reporting suspicious behavior and
ensuring that all doors to stairwells and vehicles are secured.
From the June 21, 2012, issue of the Herald Union --
Health Clinic appointments
Praise for Arts and Crafts support
Waiting list
From the June 7, 2012, issue of the Herald Union --
Offensive advertisements in housing
Several people have asked: What is the policy on posters and advertising in Army Family housing?” Some of them are in bad taste or offensive — in particular those from the Europalace.
Response: Thanks for keeping a watchful eye on your
surroundings and for bringing that to my attention. I too, am not happy about
some of the images and ideas reflected on these posters that have been cropping
up in and around the Wiesbaden military community. While the posters are solely
the property of the company or organization advertised, there is no reason why
our Families and children must be subjected to them in our housing areas. If
you, as a resident, are offended by one of these posters, please send an email
to the commander’s hotline (WiesbadenHotline@eur.army.mil), tell us where it is
located and we’ll take it down. Please do not remove the posters yourself, as
they remain the property of the advertiser, to be retrieved from us after we
remove them.
Yard sales in Family housing
Savannah B. asked: Do we need to get permission from housing to have a yard sale?
Response: Great question Savannah. With the weather
getting better every day and moving season in full swing, many people are
considering different ways to get rid of used items that are no longer needed.
As outlined in the U.S. Army Garrison Wiesbaden Housing Resident Handbook,
residents must obtain prior approval from the Directorate of Family, Morale,
Welfare and Recreation at mil 337-1550/335-5596 or civ
(0611) 705-1350/4080-596 before beginning or advertising any sale. Residents in
government quarters are the only individuals authorized to conduct yard, attic
or similar sales. Such sales must be in their own yard and in an area
specifically approved by the building or area coordinator.
Purchasing a dog in Germany
Josh P. asked: My wife and I have been on the hunt for a dog, but do not want to get a banned breed. What breeds are on the “banned” list for Wiesbaden’s housing communities?
Answer: Appreciate your asking before making a
decision about a pet, Josh. You can find the answer to that question and other
pet information on the garrison’s home page at
www.wiesbaden.army.mil/sites/newcomers/pets.asp. You should be aware that the
German authorities have instituted many regulations affecting owners of
“fighting breeds.” Fighting breeds include American pit bull, Staffordshire
bull terrier, bull terrier, Dogo Argentia,
bull mastiffs, etc. Other breeds may be included in these regulations and vary
depending on the state (Bavaria, Hessen, etc.). Currently, it is illegal to own
a pit bull in the state of Bavaria (Aschaffenburg). In other cities there are
yearly fees ($600 to $700) for owning a fighting breed. The regulations
governing fighting breeds have been increasing and getting more restrictive
over the past few years. Before purchasing an animal, recommend stopping by the
Wiesbaden Veterinary Clinic in Building 1038 on Wiesbaden Army Airfield or
calling the clinic at mil 337-6283 or civ (0611)
7056283 for additional guidance.
Sidewalk needed on WAAF
Phil G. commented: I recommend putting a sidewalk in on Theis Way on Wiesbaden Army Airfield. I see a lot of people walking along this road every day usually walking in the street with traffic.
Response: Thank you for your ICE comment. In fact, there is already a
project planned to do this: a continuation of the sidewalk on the north side of
the fitness center to tie into Crites Place (Old Crites Avenue). Your great
idea will be implemented this summer. Thanks again for taking the time to
comment.
From the May 24, 2012, issue of the Herald Union --
New housing in Wiesbaden
The pictures of the new
housing area have not been posted to any website or media site as they are
still under construction. The housing office is working to prepare photographs
and video of all the housing areas and houses to ensure Soldiers and Families
have the best information possible on their future homes. This material will be
posted to the housing site of the garrison web page in the near future. I look forward to welcoming you to Wiesbaden.
Preparing for Afghanistan mission
A V Corps spokesman commented:
Likes the Things to Do newsletter
new form of Things to Do in and around Wiesbaden is absolutely great. Better format, good references and urls and much better for a little planning time. Thanks.
Workers in housing
Miranda B asks:
The Housing office staff
tries to inform all residents when construction work, repairs or maintenance is
taking place in housing buildings; especially when access is needed to
individual apartments. However, individual organizations do not always notify
the Housing Office that they need to conduct maintenance. You were right in not
letting the workers in to the apartment and I would ask other readers with
similar situations to do the same thing. Workers should always identify themselves
and show proof of identification through ID card or ID badge. We will contact
the fire department to check if they are conducting maintenance on smoke
detectors. We will also assist in notifying residents. Residents can always
call the Housing Office at civ (0611) 705-7058 if
they have questions about work taking place in their buildings.
From the May 10, 2012, issue of the Herald
Union --
Question about selling items
Amanda F. asked: Are there rules against selling used goods
to Germans? It seems like I read somewhere that it is unlawful to sell items
purchased in the States to the locals here. Is this the case or am I completely
mistaken?
Response: Good question Amanda. U.S. ID cardholders are
not allowed to sell used goods to Germans without a permit to transfer,
according to Anthony Holmes, customs inspector in Wiesbaden. This also applies
to yard sales in military housing areas. The Customs Office staff encourages
anyone with questions to call the office at mil 337-5188/6071 or civ (0611) 705-5188/6071. You can also call that number for
information about obtaining a permit to transfer.
Praise for Tax Center
Jackie F., Whitney S. and Merrill P. passed on praise for
the Wiesbaden Tax Center: The staff is polite, courteous and exceedingly
accommodating. They were exceptionally patient and understanding. Sgt. H. works
extremely hard. His customer service is outstanding and should be recognized.
If we had more people like him in the military, the world would be a better place.
This is the best tax assistance I’ve had from various tax offices I’ve visited
in Europe. … very knowledgeable and customer service
friendly.
Motorcycle safety training
Andrew J. asked: Who or where can I go to to find out details about the motorcycle safety course?
When is the next one? What equipment must I bring? And so on …
Response: Andrew, it’s great that you’re thinking about
staying safe on the German roads. Please check out the last issue of the Herald
Union (April 26, 2012) or the online story at
www.wiesbaden.army.mil/hunion/Archive/April2612/MotorcycleSeason.htm for
details on the Motorcycle Safety Foundation courses. Thanks also to fellow
Facebook contributor David B. for providing the online link to the safety
course schedules at www.imcom-europe.army.mil/webs/sites/staff_org/safety/atstp/index.html.
Don’t hesitate to call the garrison’s Safety Office at mil 337-1670 or civ (0611) 705-1670 for additional information and
assistance. (Listen to AFN-Wiesbaden, FM 98.7, for another opportunity to interact
with the commander via phone calls to the studio while he is on the air or via
AFN-Wiesbaden’s Facebook page.)
From
the April 26, 2012, issue of the Herald Union --
Thanks for preschool support
Jose and Laura J.
commented: Today was Jasmin J.’s last day
in preschool. This staff has done a magnificent job taking care of our little
girl while my wife and I focused on work and preparations for our departure to
the states. Special thanks to Andrew Finley, Jerry Bowens, Darryl
McBride and last but not least, Daniela Wilmore. Wilmore produced a
journal-type book that illustrates Jasmin’s
experiences in words and pictures during her time with this CDC and staff. It
is well put together and we will cherish it. Thank you Mrs.
Wilmore and thank you all for safeguarding our little girl. You all
provide an extremely important service to our military community and family. Best of luck to all of you in your future endeavors.
Response: Jose and Laura — thank you for your feedback and safe travels as
you leave the Wiesbaden community.
Question about
speech pathologists
Diane J. asked: I was wondering if there are speech pathologists available on station for
toddler-aged children or a place you refer people to? We are in the process of
out-processing but our paperwork is held up by a referral my 16-month-old’s
pediatrician made for speech delay. We were told the Army might re-station us
if Wiesbaden doesn’t offer the services so I figured I would ask here while I’m
waiting to hear back on his evaluation. Thanks in advance.
Answer: Please visit the Exceptional Family Member Program site on the
garrison’s home page at
http://www.wiesbaden.army.mil/sites/mwr/exceptional_family_member_program.asp
for information and telephone contacts. The garrison also has an Educational
and Developmental Intervention Services program, which provides services for
children with developmental delays such as speech delays. You may contact them
at mil 337-6662 or civ (0611) 705-6662.
Main Gate opening
Andrew J.
commented: With all the changes to WAAF in the last year, opening
the main gate during peak hours (6:30-9:30 a.m.) has to be the greatest change.
It has cut my morning commute in half. Before the change I spent at least 12
minutes of my 20-minute commute trying to get through the gate and now I go
from my house on Washington Strasse to my place of
duty in under 10 minutes. WOW — what an impact. Whoever suggested this needs an
impact award, day off, something — they earned it. Thank you and keep up the
good work.
Fire station visit
Holly W.
commented: Yesterday afternoon, April 13, my husband and I took our
son to the Wiesbaden Army Airfield Fire Department because he is really
interested in firefighters. We called first, and the personnel were very
friendly. When we got there, one of the firefighters, Dominik,
was very friendly and welcoming and he gave our son a tour of the fire
department. He answered all of our son’s questions and even let him sit in some
of the fire trucks. It was an amazing experience for my son and it completely
exceeded my expectations because of how friendly everyone was and because they
took time for us even though they have other things to do. I just wanted to
thank everyone at the Wiesbaden Army Airfield Fire Department for not only the
things they do on a daily basis, but for their heart of service to the
Wiesbaden community. Thank you again.
Response: Great to hear, Holly, and thank you for your wonderful comments.
We are extending this same experience to our German neighbors in the coming
weeks when individuals from the Oppenheim volunteer fire department and youth
program will tour our fire department.
From
April 12, 2012 --
Comment: On behalf of my family as well as many other Aukamm Housing parents, I would like to thank the Military Police officers who provide safety and service before and after school. Aukamm Elementary has a program for children to safely cross the street called Safety Patrol. My child regularly acts as a safety patrol crossing guard. Due to the recent and ongoing construction rerouting traffic, the crossing zone on Hessenstrasse has been flooded with morning and after school traffic that has put children at risk due to drivers’ failure to yield and /or speeding. A special thank you to MP Christine Deloa who this morning identified the situation and the risk of harm that was readily apparent; who at one point had to literally step into the street to provide the necessary incentive for such drivers to see their wrong doing. Thank you for this amazing Soldier and all of the other Soldiers who step up during any time of need.
From
March 29, 2012 --
Liz S. asked: "Does the base do an Easter Egg
hunt for children?"
Answer: Yes Liz — the entire family is invited out to Wiesbaden’s
annual Kinder Fest April 7 from 10 a.m. to 2 p.m. at the Wiesbaden
Entertainment Center in Hainerberg Housing. Enjoy
sack races, face painting, crafts, sports, bowling, photos with the Easter
bunny and more. The event will also feature hourly Easter egg hunts. The
Wiesbaden Commissary will also feature an Easter egg hunt April 7 at 1 p.m.
Comment: "Many, many thanks to Maria Diaz and Alina Dukes for offering mini-fitness workshops to
Wiesbaden High School seniors. … While other grades were taking standardized
testing, we had alternate activities for the seniors, and these ladies did an
outstanding job. We are so grateful for their commitment of time and certainly
energy for the students. This is not an easy age group to work with and we are
so grateful for their patience, understanding and persistence."
Vincent R. asked: "Can speed bumps be
added in Hainerberg? The main thoroughfare to the
commissary is dangerous for our kids, and with soccer about to start again on
the fields, keeping traffic at the posted limits would be helpful."
Answer: Thanks for asking, Vincent. We are currently not
authorized to install speed bumps on streets in Hainerberg
Housing as they are still managed by the city of Wiesbaden. there
is a future plan to reclaim those streets and close the Hainerberg
area. In the meantime, we have received approval to construct a crosswalk
between the two new soccer fields on each side of Florida Strasse
and have met on-site with our city counterparts to determine the best location.
We expect to have it installed this spring as the weather conditions permit.
Comment: "Mr. Ricky (Williams) has been an exceptional Child
Development Center provider. He has consistently gone above and beyond to take
care of our son. Our son is potty training at this time and he can be
temperamental at times. Mr. Ricky has been a consistent caring provider who has
been outstanding throughout the process of working with my child." (Editor’s
note: Listen to AFN-Wiesbaden, FM 98.7, for another opportunity to interact
with the commander via phone calls to the studio while he is on the air March
30 or via AFN-Wiesbaden’s Facebook page.)
From AFN-Wiesbaden's Facebook and call-in "Ask the Commander" feature (updated March 16, 2012) --
1- Question: Stephen C.
"Does the new Exchange include a multi-plex movie theater similar to Ramstein?"
AAFES’ answer: No, there are no plans for a multi-plex movie theater in conjunction with the new Hainerberg Shopping Center Complex.
2- Question: James H.
3- "Why can't Army Vets shop in the P.X.?"
Answer: AFN already responded directly to Hazel on their face book.
4- Concern: Todd C.
" WAAF Building 1226, went to pick up clothes at dry cleaners, clothes smell like cat pee. The whole building smells like cat. Someone has 4 bowls and a metal shelter on East side of building, place seems to be interested with cats underneath."
AAFES Answer: We would like to offer the opportunity to have the customer's clothes re-cleaned at no charge. Please have him contact Georgine McGhee, GM Assistant 334-2348.
DPW’s answer: There are feral cats that reside in vicinity of this building. They have been neutered and are allowed to remain. Their feeding area has been relocated to recycle center away from building and the shelter was also removed. The area around floor penetration in hallway utility closet has been closed to prevent odors from coming into building. The AAFES staff has been instructed how to use the two ventilating fans in their retail space. There did not appear to be any further odors associated with cat urine inside the facility.
5- Question: Christine B.
"Can't renovations be done in facilities on Hainerberg such as the Food Court Restrooms?"
DPW’s answer: DPW responded to approx. 47 repair calls during the last 12 months at the Hainerberg Food Court to maintain serviceability of facility. We will review with AAFES what repairs may still need to be made, then depending upon cost and availability of funds proceed with project. DPW is responsible for the upkeep of all buildings/facilities.
6- Question: Sarah C.
“Is there a reason since we don’t live in a gated area that we don’t see more security and mp foot patrols?”
7- And Dawn Loree L.
“I am very concerned about the lack of security here on post considering that the housing area is completely unprotected and as some have pointed out it leaves us quite vulnerable. Our front door never locks and anyone has the freedom to just walk into the housing area. It would seem that especially in an overseas location that the security of the families would be of utmost importance”.
DES’ answer: we do take the security of the entire community seriously and have enlisted the help of our Polizei partners to ensure the safety of the residents of the housing areas. During the winter and early spring, patrols conduct walking patrol each shift on top of their required security checks and responding to incidents that happen in their patrol area. We also have plain clothes investigators who conduct surveillance in the housing areas on a regular basis. Depending on the weather we will be starting our bicycle patrols around April 1st. There are also various Polizei assets that patrol our housing areas to include the normal road patrols, mounted patrols on horses, as well as their undercover investigators.
DPW’s answer: The front doors of all buildings can be locked by the residents. There is a small switch located on the frame portion of the door lock that must be put in the correct position in order for the door to automatically lock when closed. In the event that a resident thinks there door is not working properly a service order can be submitted or they can call the housing office. We will send someone out to check the door.
8- Question: Vincent R.
“Can speed bumps be added on Hainerberg? The main thorough way to the commissary is dangerous for our kids and with soccer about to start again at the fields, keeping traffic at the posted limits would be helpful.
DPW’s Answer: We are not presently authorized to install speed bumps on streets in Hainerberg. We have received city of Wiesbaden approval to construct cross walk between two new soccer fields on each side of Florida Str. We have met on site with city counterparts to decide best location for this crosswalk. Expect this to be installed this spring as weather conditions allow.
GC answered/deterred the question about increased fees at the Gym; new AAFES/Commissary facilities; Health and Dental clinics and access to host nation services.
From March 15, 2012 --
Samantha W. asked: “What are the DFAC’s new hours?”
Answer: The Wiesbaden (Victory) Dining Facility is open for breakfast Monday through Friday from 7-8:30 a.m.; for lunch weekdays from 11:30 to 1 p.m. and dinner Monday to Friday from 4:30-6 p.m. (for meal card holders only). It is also now open Satuday, Sunday and federal holidays for brunch from 9:30 a.m. to 1 p.m. and supper (for Soldiers only) from 5-6:30 p.m.
Mandi R. asked: “How do I get an international driver’s license to drive outside of Germany?”
Answer: Please visit Driver’s Testing in Building 1023W, Room 324, on Wiesbaden Army Airfield and request the form for an international driver’s license which the staff will help you fill out. Make sure you bring your U.S. Army Europe driver’s license and your ID. Then you go to the German licensing office. You will need one passport photo (there is a machine as you enter the office) and €15. Make sure you also have your stateside license too.
To get to the Wiesbaden Licensing Office from Wiesbaden Army Airfield, take B-455 toward Wiesbaden, exit on to A-66 toward Ruedesheim, exit on to A-643 toward Schierstein. Take the first exit off A-643 for Schierstein/Appelalle and stay in the right hand lane. Turn right at the second light onto Rheingauerstrasse and then take the mandatory right turn onto Saarstrasse after the second light. A pizza delivery service will be on the right hand corner. After going under an overpass, turn left at the first available left turn. The vehicle licensing office entrance is the second driveway on the right, adjacent to the German inspection point. The office is open Monday through Friday from 8 a.m. to 1 p.m. and until 6 p.m. on Wednesday. (Listen to AFN-Wiesbaden, FM 98.7, to hear more answers to Facebook feedback and keep visiting the garrison’s Facebook page for the latest updates and to submit your comments and questions.)