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We help consumers with complaints about credit cards, mortgages, student loans, checking accounts, savings accounts, credit reporting, bank services, and other consumer loans. Today, we’re announcing plans to share data from those complaints with state regulatory agencies. This way, multiple government agencies can work on the consumer’s behalf without them having to file complaints with [...]
In the past year we have taken big steps toward making consumer financial markets work better for consumers and responsible companies, and consumer complaints have played a major role. We began with credit card complaints in July of 2011, and as time passed, we added complaints about mortgages, bank accounts and services, private student loans, [...]
We’re excited to announce that we’re no longer in beta with our consumer complaint database. We launched the beta version on June 19th publishing individual-level consumer complaint data — a first for a federal financial regulator. Since that time, people have been evaluating and sharing the data on social media and in new apps. Today, [...]
If you’re having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help you work with your servicer or lender to try to avoid foreclosure, organize your finances, understand your mortgage options, and find a solution that works for you.
Today marks a major step forward in our work to protect consumers. In a first by a federal financial regulator, the Consumer Financial Protection Bureau (CFPB) will share with the public individual-level consumer complaint data received by the CFPB.
Introducing the Consumer Complaint Database.
No longer will consumer complaints only be known to the complainant, bank, regulator, and those who pursue this information through the Freedom of Information Act. Instead, this data-rich window into consumer financial issues will be widely available to everyone: developers, policymakers, journalists, academics, industry, and you.
