We are committed to improving the entire spectrum of customer interaction with the OCIO, and we understand that the best way to attain customer satisfaction is by proactively reaching out and listening to their concerns, We look forward to recieving your feedback, and to making the OCIO an organization that is even more customer focused, flexible and effective.
-- Jerry Williams, HUD CIO

Information Technology (IT) plays a critical role in the Department of Housing and Urban Development's (HUD) ability to carry out its mission of encouraging home ownership and spurring community development. Each year the complexity of the IT environment grows, and making sound IT investment decisions requires greater amounts of information.

The Information Technology Management (ITM) Framework is a set of policies, procedures, standards, and guidelines that assist the Department's customers improve mission delivery and bring IT into the 21st century to better serve you and our customers.

The IT Management Framework site integrates IT strategy development, enterprise architecture, capital planning, project management, and investment performance measures to provide a more customer-centric and seamless process.

HUD is committed to transforming how its services are delivered by improving and streamlining processes. Investments in IT will only be successful with a highly functioning and responsive information resource management service organization that is capable of meeting mission needs in a timely manner. HUD is in the process of aligning its internal structure, improving processes, and implementing tools to usher in a customer service-oriented approach.

This site is laid out to provide all stakeholders with information and job aids so they may clearly understand the new framework and their own unique roles and responsibilities.