A Message from DFAS Retired and Annuitant Pay Director
At DFAS, delivering first-class service to our customers is our priority. At the same time, we must continue using taxpayer dollars wisely. I’m writing to ask for your support in balancing these two objectives.We have invested in making self-service options available to our customers in every place this makes sense. We are asking you to consider using these options, whether through myPay or our website, whenever you can.
That isn’t to say that we don’t want to help you through the mail or on the phone. Our goal is to continue providing superior one on one service to any customer who may need it. However, we are asking that you consider making routine changes, like updating your mailing address or direct deposit using myPay.
Using myPay benefits you as well as us. Rather than calling or mailing in a written request and waiting 30-60 days for your account change to be processed, you can do it in a matter of minutes and without leaving the comfort of home. Your change will be made in just three to seven business days and you will gain access to your eRAS, which provides you with your account status on a monthly basis.
To help you get started, I’m asking our Customer Service Representatives to offer you assistance in creating or re-activating your myPay account whenever you call us to request a change you could have made using myPay.
Please understand we’re not requiring you to use myPay, but we’re sure when you do you’ll find the convenience and security worth your time and ours.
Back to the December Newsletter