Complaint Resolution


The United States Department of Transportation (DOT) prohibits discrimination in its employment practices on the basis of race, color, national origin, sex, religion, age (40 and over), disability, sexual orientation, parental status, and genetic information. This is in accordance with

Title VII of the 1964 Civil Rights Act, as amended, (Title VII), the Age Discrimination in Employment Act (ADEA), the Equal Pay Act, the Rehabilitation Act of 1973, as amended; and Executive Orders 13087, 13152, and 13145, Title II of the Genetic Information Nondiscrimination Act of 2008 (effective November 21, 2009). The Department's Equal Employment Opportunity (EEO) Policy has included a prohibition against discrimination based on sexual orientation. However, complaints based on sexual orientation are not covered by the Equal Employment Opportunity Commission regulations that govern the processing of discrimination of Federal Sector discrimination complaints (Title 29 Code of Federal Regulations (CFR), Part 1614.) (Sexual orientation complaints filed against the Department are processed in accordance with the Secretary of Transportation's Equal Employment Opportunity (EEO) Policy Statement and Executive Order 13087 issued May 28, 1998.)

DOT also works to ensure that its funding recipients do not discriminate against persons who use their services based on such factors as race, color, national origin, age, or disability. DOT recipients include state departments of transportation, state motor vehicle administrations, airport operators, metropolitan planning organizations, and regional, state, and local transit operators, among many others. Examples of nondiscrimination laws and executive orders enforced by DOT that cover members of the public include:

  • Title VI of the Civil Rights Act of 1964
  • Section 504 the Rehabilitation Act of 1973
  • Title II of the Americans with Disabilities Act
  • Age Discrimination Act of 1975
  • Executive Order 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations
  • Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency

Some laws apply specifically to DOT's own programs (and not its recipients) and cover both DOT employees and members of the public. For example, Section 508 of the Rehabilitation Act, as amended, requires that Federal agencies' electronic and information technology is accessible to people with disabilities. Executive Order 13160 prohibits discrimination in federally conducted education and training programs. Section 504 of the Rehabilitation Act and amendments prohibit discrimination against persons with disabilities by Federal agencies and their funding recipients in any program or activity.




As a DOT Employee

Aggrieved individuals who believe they have been discriminated against on the basis of their race, color, national origin, sex, religion, age (40 and over), disability, parental status, genetic information, or sexual orientation must first contact an EEO Counselor. The aggrieved individuals who believe they have been discriminated against must contact an EEO Counselor within 45 calendar days of the date the matter alleged to be discriminatory or in the case of a personnel action, within 45 calendar days of the effective date of the action. To file a formal discrimination complaint, the individual must file the complaint within 15 calendar days of receiving a Notice of Right to File a Discrimination Complaint from the EEO Counselor. Individuals should file their complaints with:


Departmental Office of Civil Rights
U.S. Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Phone: (202) 366-9370
Fax: (202) 366-9371
TTY: (202) 366-8538

Individuals, who file complaints of discrimination on the basis of age or equal pay, may bypass the above procedures by going directly into the United States District Court after first giving the agency 30 days notice. DOT is an equal employment opportunity employer.

Employees who believe that the Department's facilities are inaccessible to persons with disabilities may file a complaint following Section 504 procedures.  Complaints alleging that the Department's electronic and information technology does not conform to Section 508 standards also should be filed following these procedures.  DOT employees wishing to file a 504 or 508 complaint should submit a written statement within 180 days of the alleged act of discrimination to the External Civil Rights Programs Division of the Departmental Office of Civil Rights (DOCR) at the above-referenced address.




As a Member of the Public

Members of the public who believe they have been discriminated against by a DOT program or a DOT funding recipient have two options.  A person can either contact the Office of Civil Rights with the DOT Operating Administration with whom the violation occurred or contact the External Civil Rights Programs Division of the Departmental Office of Civil Rights (DOCR) to file a complaint or receive assistance with any questions or concerns.

Complaints should be in writing and contain the following information:

  • Sufficient information to understand the facts that led the complainant to believe discrimination occurred and when the discrimination took place
  • A way to contact the complainant (a mailing address, and if applicable, a telephone number and e-mail address)
  • Identification of the person or group injured by the alleged discrimination
  • Identification of the person or organization alleged to have discriminated
  • The basis for the alleged discrimination, e.g., race, national origin, or disability

The complaint typically must be filed within 180 days of the alleged discriminatory act in order for DOT to take action.

Section 504 Complaints

The Department is committed to ensuring the accessibility of its programs, activities, and facilities for employees, applicants, or members of the public with disabilities.  DOT shares the same responsibility for prohibiting discrimination against individuals with disabilities as recipients of Federal funds.  Section 504 of the Rehabilitation Act of 1973 (codified in 29 U.S.C. 794) and the Department's regulation (49 CFR Part 28) apply to complaints of discrimination by persons with disabilities.  The Rehabilitation Act of 1973 and amendments affect Federal agencies and entities receiving Federal funding, while the ADA applies to state and local governments, public accommodations, commercial facilities, transportation, telecommunications, and the U.S. Congress.

Under 49 CFR 28, the Department's implementing regulation for Section 504, complainants may allege that the Department or its recipients failed to ensure accessibility of their "facilities", which by definition includes all or any portion of buildings, structures, equipment, roads, walks, parking lots, and other forms or property.  Members of the public or DOT employees wishing to file a 504 complaint should submit a written statement to the External Civil Rights Programs Division of the DOCR.  The complaint must contain sufficient detail for the office to understand the nature and date of the alleged 504 violation.  It must be in writing, signed by the complainant or representative, and filed within 180 days of the alleged violation.  Complaints will be investigated in accordance with Title VI of the Civil Rights Act of 1964 (see U.S.C. 794a).

After its investigation, DOCR will inform the complainant of its findings of fact and conclusions of law and describe the remedy for each violation found.  Appeals may be filed with the Assistant Secretary for Transportation within 90 days of receiving DOCR's decision.  The filing deadlines for complaints and appeals may be extended for good cause.




As a Business

Business owners or employees that believe the award or administration of DOT-assisted contracts was conducted unfairly or in a discriminatory manner may file a complaint with DOCR's External Civil Rights Programs Division. Most often, the Division will refer employment-related claims to the EEOC, and allegations of other types of discrimination to one of the Department's Operating Administrations or the Office of Small and Disadvantaged Business Utilization.

Firms that believe they have been wrongly denied certification as a disadvantaged business enterprise (DBE) or have had their certification removed by a DOT funding recipient may file an appeal with the Division within 90 days from the date of the denial. For more information on appeal procedures, see DOCR's DBE web page.

If you believe a currently certified firm is ineligible, you may file a written complaint with the recipient specifying the alleged reasons why the firm should not continue to be certified.




Forms

Forms regarding employee mediation and intern programs are available through the Departmental Office of Civil Rights.