[View the story "A Very Government Valentine's Day" on Storify] By guest blogger Ori Hoffer, GSA Social Media Strategist.
Tag Archive: government
Jan
07
Social Media + Plain Language
The essence of social media is engaging with our customers wherever they choose to be. That “place” could be Facebook, Twitter, Tumblr, YouTube, anywhere in the social media realm. However, just because we’re going where our customers are doesn’t mean they’re at our mercy—there’s a lot of competition for their attention, especially in social media. So how …
Dec
28
2012 Year in Review: First Fridays Usability Testing Program
Looking back, it’s clear that 2012 was a big year for the First Fridays Usability Testing Program. Improving the user experience is our game, and that’s what we spent the bulk of the year doing. Besides celebrating our second birthday (huzzah!), we conducted 26 tests on federal websites, mobile sites, intranets and much more. A …
Dec
13
Tool-By-Tool Rundown of #SocialGov Accessibility
As we discussed during our recent #SocialGov Summit on Accessibility, when working with social media, it’s important to find the right balance of creating engaging content and also ensuring that the content is accessible to all your communities. Using helpful hints collected from the summit and presented through DigitalGov University, however, you can start making …
Nov
13
What We’re Reading: Social Media
Round out your professional reading (and video watching) list with these suggestions, contributed by members of the Federal Social Media Community of Practice. Today, we have 22 headlines to share. Enjoy! Social Media Today: 16 Experts on the Future of Digital Customer Service - Digital customer service is on the rise. More and more companies are …
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