Office of Intake and Document Production

Leadership

Ernest DeStefano, Acting Chief

Mission

Deliver effective, efficient and innovative customer-focused intake and secure document production services.

What We Do

• Design, print and distribute USCIS forms.
• Manage the paper (USCIS Lockbox facilities) and legacy e-Filing intake systems.
• Troubleshoot intake issues, adjudicate fee waivers and resolve problems with applications.
• Produce and deliver secure benefit documents and cards, such as Permanent Resident Cards.

Organization

• OIDP comprises over 100 federal employees located nationwide. 
• The USCIS Lockbox facilities located in Chicago, Illinois; Phoenix, Arizona; and Lewisville, Texas, are operated by a Department of Treasury designated financial agent.

Contact Us

If you filed an application more than 10 days ago and have not received a receipt notice, or you do not understand why a Lockbox facility rejected your application, you can:

• Email us at Lockboxsupport@dhs.gov. Include the form number, receipt number (if known), applicant name and mailing address.  Do NOT include  A-numbers or social security numbers in e-mails; or
• Call the National Customer Service Center at (800) 375-5283.

This page can be found at: http://www.uscis.gov/lockbox