NO SHOWS:

Kenner Army Health Clinic is asking TRICARE beneficiaries who use Kenner to help reduce patient “NO SHOWS”. Patients who neither keep nor cancel their scheduled appointments or who arrive late to their appointments by 10 or more minutes are termed as “NO SHOWS”.

Patient “NO SHOWS” can potentially have a tremendous negative impact upon Medical Treatment Facilities. The potential effects can be: loss of medical staff including physicians, curtailing services, loss of productivity, and patients who need appointments cannot get an appointment. There are two ways patients can cancel their medical appointments here. Patients can either call the Patient Appointment Line at 1-866-LEE-KAHC or cancel their appointment during Kenner’s automated appointment reminder service. 

AUTOMATED APPOINTMENT REMINDER SERVICE:

TRICARE beneficiaries who have a medical appointment at Kenner Army Health Clinic at least 48 hours from their appointed time should receive a telephone call at their designated contact number reminding them of their appointment. An automated voice message machine reminds the patient of their appointment date and time when he/she picks up the phone or it will leave a message for the beneficiary. The voice message asks the beneficiary to either confirm or cancel their appointment by pressing a key on their telephone before ending the call. It is very important that the beneficiary make a choice during the call. This enables Kenner to optimize appointments that might otherwise go unused.

Thank you for your help to reduce the number of missed appointments at the Kenner Army Health Clinic.

NON-ENROLLED BENEFICIARIES:

********THIS APPLIES TO ALL BRANCHES OF SERVICE **********

All military personnel who have NEVER been seen in a military medical facility must come to Kenner Army Health Clinic (KAHC) and register into our computer system through our Medical Records Department.

The hours of the Active Duty Clinic are Monday through Friday 6:00 a.m. to 4:00 p.m. The Active Duty Clinic is located on the 1st floor of the Kenner Army Health Clinic.

For students not enrolled to KAHC (AIT, NCOA, and those at Fort Lee for less than 30 days) may report to sick call in the Active Duty Clinic. AIT students will utilize the Troop Medical Clinic, located on the corner B and 13th Streets between 6:00 a.m. to 4:00 p.m.

• For students enrolled in (ALU, OBC, WOBC, ILE, CLC3 and those at Fort Lee for longer than 30 days) a TRICARE Service Center representative will provide a TRICARE briefing during your class in processing. You will complete a TRCARE Prime enrollment. Once processed, you may book appointments to the Active Duty Clinic (ADC).