Louis A. Johnson VA Medical Center strives to always provide the highest quality of care to the Veterans of our nation who call North Central West Virginia home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Patient Representatives
Louis A. Johnson VA Medical Center has highly-skilled patient representatives and a patient relations assistant who are eager to help you with your concern in a timely manner. The Patient Representatives —
- serve as liaisons between patients and the medical center
- act on the patient's behalf
- help patients understand their rights and responsibilities
Our patient representatives are located on the 1st floor of the Medical Center, Rooms 1239 and 1240.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
|
