Can I view my e-Records in ARMS from home?
The AFPC Secure settings for ARMS makes it viewable from .mil and .gov domains or other domains with a Common Access Card and reader. This setting supports military domains overseas that do not reflect a .mil with a reverse domain lookup. It works very well to support these overseas locations, but it may not work for some users from home.
How do Airmen log into ARMS to view the UPRG?
Go to the Air Force Portal and click on "AFPC Secure Applications" on the left side. Once logged in, they'll have an ARMS MPF/CSS button and/or an ARMS Member button. MPF/CSS personnel (indicated on access listing) will have an ARMS MPF/CSS button. Each individual will view his/her record by an ARMS Member button. Access is from .mil or .gov addresses only (unless CAC-enabled from home).
How do I check for network issues preventing ARMS access?
If the "ARMS Member" button doesn't appear or was there and then disappears within AFPC Secure, it is usually a DNS issue and can be easily checked using the following instructions. This typically happens from a .mil location that is having network problems.
Go to AFPC Secure https://wwa.afpc.randolph.af.mil/afpcsecure
If you don't see the ARMS Member button, go to the upper right hand corner of the page and click on the "Contact Us" link.
On the next page, scroll down to the bottom of the page on the right side and click on the .mil restricted access check.
On the Domain Lookup page there will be a box with three lines of data in it. Line 1 and line 3 should match.
The middle line should identify your network, which needs to be .mil or .gov for ARMS.
If line 1 and line 3 are different, contact your network shop to have them flush your DNS so they will sync up. If ARMS can't recognize your .mil or .gov network, you will not get access.
How do new documents get into the records?
ARPC will scan all new documents created at the MPFs to ARMS - units send in via fax to 478-327-2209 or DSN 497-2209.
Questions should be directed to 800-525-0102.
How long will it take to access ARMS on a daily basis if everyone tries to access it all at once?
Since access is strict, the number of users accessing ARMS should not affect/weigh down the server. However, ARMS is Web based, so if the server is down, Airmen won't be able to access ARMS.
I have a problem with a document (i.e. document labeled wrong, somebody else’s document, etc.) in ARMS, how do I fix this?
Send an e-mail to arpc.dpq@arpc.denver.af.mil or call 800-525-0102 and include information, type of problem, item number and document ID.
I have MPF/CSS ARMS access, and I used to be able to see the entire UPRG. Now, all I see are performance reports. What happened to my access?
We've created an option that will allow MPF/CSS Airmen to pull up only performance reports. When opening the "Single SSN" window, they should have a drop down menu in the Group ID block. Either select "U" for UPRG or "S1" for performance reports.
I log into AFPC Secure, and I don’t have an ARMS button. How can I fix this?
If AFPC Secure cannot verify an IP address is a .mil or .gov, the ARMS buttons will not be visible.
-- Reboot the PC and try again.
-- If still no ARMS button after rebooting, click the Contact Us link at the top right hand corner of the AFPC Secure page.
-- When the next page appears, click the .mil restricted access check at the bottom of the page.
-- The next page will show your IP address, Host Resolved As, and IP Resolved From Host As.
-- If any of these show unknown or the IP address does not match, you will not be able to see any type of ARMS buttons.
--Contact comm/network folks to have them verify IP address.
NOTE: If you've changed assignments to ANG or Reserve Unit that has been converted and your record has been converted, you will not have an ARMS button until you have been gained by your CSS in MilPDS. Once you're gained and ARMS refreshes (Mondays and Wednesdays), you'll have an ARMS button.
NOTE: Airmen only have access to ARMS when they are currently affiliated with a converted base. Member buttons are based on a PAS identifier, used to determine current location. The PAS identifier populates the access accordingly and the button self-populates through an automatic update. ALL local MPFs have access now, and can service these Airmen as needed.
I’m trying to view/print a document in the Automated Records Management System. I can view/print some, but I get blank pages on some and missing pages on others. How can I fix this?
There are two possible solutions to this problem. Removing QuickTime from the system seems to be the best solution. Currently there are major compatibility issues with QuickTime and a multitude of Air Force applications; including ARMS.
QuickTime, under the Air Force Standard Desktop Configuration (SDC), attempts to take control of the TIF File association (regardless of what's manually selected in windows) and forces users to use the QT application as the default image viewer.
This is a "known" sporadic problem with QuickTime, but doesn't have anything to do with ARMS. Among many other incompatibility issues, it also makes it to where the user is unable to see the 2nd and 3rd page of the documents.
ARPC recommends helpdesk remove QuickTime from computer immediately. QT is being removed from the SDC base implementation software as well because of its conflicts with multiple Air Force applications. Proper TIF/TIFF association for ARMS is "Microsoft Office Document Imaging." If a blue Q appears when pulling a document Airmen'll need to have QuickTime Uninstalled. If Airmen HAVE to use Quick time, they can attempt to unassociate QT with TIFs by following the instructions below....
--- Go to My Computer - or Windows Explorer
--- Click on Tools
--- Folder Options
--- File Type
--- Find TIF and TIFF
--- Click Change
--- Select Microsoft Office Document Imaging Click Okay, Click Apply, Click Okay
What do I do if I receive a 404 error?
If you get a 404 "Page Not Found" error when you click on the ARMS Member button, it involves using a common access card from a non-.mil location. These Airmen must use the Air Force Portal to access ARMS.
What does “NULL” mean?
These documents are missing for one reason or another. If Airmen have the document, contact ARPC ,and it will get put on ARMS.
What if Airmen are gained/lost?
If at a converted base and the Airmen has a paper record, send to ARPC clearly marked "Reserve UPRG for conversion."
If base has not been converted and they gain someone with an e-Record, forward any new documents to ARPC - DO NOT CREATE A RECORD!
What if I can see orders with other SSNs?
There are supposed to be business rules that keep these documents on the master records, and not available for users to see. Contact ARPC and that order will be redacted.
What if I have some entries called “DOF”?
These are documents on fiche that need to be converted. Contact ARPC and those documents will be converted.
What is the “Create Multipage Document” for?
The purpose of the link is to allow users to pull/print/download an entire record in one TIF file. There is one problem with the create multipage document. In some instances, some documents loaded into ARMS may be a PDF file. If that's the case they will not download into the multipage document because it's a TIF file. In these cases Airmen will see a document in the file explaining that a particular document did not download into the multipage document. They will need to download those documents individually.
What is the ARMS Member Deployed button?
It's a feature added for Airmen whose duty status shows as deployed in MilPDS. It enables them to view their ARMS record without having access to a .mil/.gov network, because deployed personnel do not always have .mil/.gov access. Even if an individual's record hasn't been converted yet, they will still have access. However, they will only have access while they're deployed and their duty status reflects as deployed. Once they return to their home station, they'll lose their "deployed" button.
What type of functions can I perform or reports can I pull in the Automated Records Management System (ARMS)?
ARMS is a records storing system. Its only function is to store and retrieve records.
When viewing a record in the ARMS, it appears as if some of the documents are no longer there?
Previously, in ARMS, each individual had access to all of his/her personnel records (that are scanned into ARMS) from the master personnel record and the UPRG. Because of Privacy Act concerns, ARPC limited members access to just the UPRG. MPF/CSS access has not changed.
Within the military personnel records system, as defined in AFI 36-2608, there are different types of personnel record groups, mainly:
Unit Personnel Record Group, maintained/formerly maintained at base level, which contains temporary and permanent documents.
Master Personnel Record Group, maintained on ARMS, which contains permanent documents.
Some documents are maintained in both groups, such as OPRs and enlistment contracts. While other documents are maintained in only one group: such as SGLI and testing RIPs maintained in the UPRG; and AF Form 133, Oath of Office, and original Articles 15, maintained in the master record group. To obtain copies of documents that are in the master records, contact the ARPC contact center at 1-800-525-0102.
Who will be the record custodian of the UPRG?
Right now the MPFs are the record custodians of the Unit Personnel Record Group. Once that record is digitized, ARPC will become the record custodian.
Why won’t documents open?
If you have any problems opening your documents once you get into ARMS, check to see if your TIF file type association is correct.
When Office 2007 is loaded, it wipes out the file association for TIF to Microsoft Office Document Imaging. This is not a problem with ARMS but with the local computer. It has to be reset.
To check using XP or older Operating Systems:
Go to Windows Explorer, select "Tools," "Folder Options," "File Types" and scroll down in the left column to see if you have a TIF file type.
If not, follow the instructions below to get the problem fixed.
Go to Windows Explorer, select "Tools," "Folder Options," "File Types" and "New." Put "tif" in the box and then browse to locate the application. It is in:
C:\program files\common\microsoft shared\MODI\12.0\MSPView.exe
If the "New" button is grey, administrator privileges are required.
To check using Vista operating system:
From Start go to Control Panel, Default Programs and click on "Associate file type or protocol with a program." Then, scroll down to "TIF" and highlight it and it will show what program it is associated with. To change it, click on the "Change Program" button at the top of the screen.
If this doesn't work, contact your local Client Server Administrator or Network Control Center where the network or e-mail account was created.
Will retired members have access to their records?
Not at this time.
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