Testimony

 

Actions Needed To Improve Airline Customer Service

April 20, 2007
Project ID: CC-2007-046
 
 
 

Summary

On April 20, the Inspector General testified before the House Transportation and Infrastructure Aviation Subcommittee regarding actions needed to improve airline customer service. The Inspector General testified: (1) that airlines must refocus their efforts to improve customer service; (2) the Department should take a more active role in airline customer service issues; (3) airlines must overcome challenges in mitigating extraordinary flight disruptions; and (4) airlines should improve customer service for passengers who are stranded on board aircraft for extended periods of time.

.