Kansas City Financial Center
KFC Program Support
KFC Helpdesk
Phone: (816) 414-2100
E-mail: KFCHelpdesk@fms.treas.gov
The KFC Helpdesk Unit (HDU) was established to provide assistance to the general public, Federal Agencies, and Financial Institutions on questions related to Treasury sponsored programs and Treasury disbursed payments. While we address many other questions, below you will find several common topics:
ASAP.gov
- Questions regarding enrollment
- Inquiries into payment and application related issues
Child Support
- Inquiries about child support payments originated by your agency
- Questions regarding any matters related to the conversion of child support payments to EFT
Customer Advisory Board (CAB)
- Questions regarding upcoming CAB meetings
- Inquiries about becoming a CAB contact
ITS.gov
- Requests for password resets
- Inquiries into payment and application related issues
- Questions regarding enrollment and miscellaneous issues
Unidentified Payments
If a customer has received a payment and is unable to determine either who issued the payment or the reason for the payment our staff can research the item. We will gladly provide a valid agency contact which can address item specific questions.
Treasury Offset Program (TOP)
Updates/changes to the Treasury Offset Program
SPS Helpdesk
Phone: (816) 414-2340
SPS PIN Recovery
- Requests for password resets
- Requests for name changes
- Requests for Ikey replacement
Self-Service Error
Updates to PKI credentials or PIN
Installing SPS
Questions related to the installation of SPS
Java errors
Issues related to installed versions of Java
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