Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Ward #)
c/o VA Medical Center
5500 Armstrong Road
Battle Creek, MI 49015
For the location of an inpatient or their phone number, call the VA Medical Center at (269) 966-5600 and press "0" (or 1-888-214-1247).
Telephone Triage
Please contact our Telephone Triage (1-888-838-6446) if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment.
Patient Representatives
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. In Battle Creek, call Linda Spearman at (269) 966-5600, Ext. 31990; or Michael Goad at (269) 966-5600, Ext. 31980. For Grand Rapids, Benton Harbor, Lansing, or Muskegon Community Based Outpatient Clinics, call Kim Gardiner at (616) 365-9575, Ext. 37584.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office at (269) 966-5600, Ext. 33891 or 33890.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Public Affairs Office at (269) 223-5218.
Former Prisoner of War (FPOW) Advocate
Contact Name and telephone extension:
Jack Brandon, LMSW, BCD
Extension 33148
Webmaster
To report problems with this website, please contact the Webmaster.
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