What is Customer Management Services?
Customer Management Services (CMS) is a fsystem established to determine the satisfaction of the Soldiers, Family members, retirees, and civilians who work, train, live, and play on USAG Grafenwoehr. Feedback is solicited from multiple sources such as Interactive Customer Evaluation (ICE), community forums, functional surveys, and an annual customer service assessment.
With ICE automatically recording feedback submitted online, the CMS program charts feedback collected from every community forum on the USAG Grafenwoehr Action Tracking Matrix. The analysis of this feedback enables the garrison to focus on specific corrective action that may include improved customer service training, Lean Six Sigma initiatives, or redistribution of resourcing. At the IMCOM level, the system provides an Army wide measure of organizational performance.
Ultimately the goal is to improve performance, readiness, recruiting, and work-life balance while continuously reporting to the community all the actions taken from this information.
Interactive Customer Evaluation 
The Interactive Customer Evaluation (ICE) is your direct link to any USAG Grafenwoehr service provider on the system. This is your chance to let us know how we are doing!
 USAG Grafenwoehr ICE FAQ's about ICE
If you do not see a service provider you would like to comment on please submit a request to the Customer Service Officer.
Email: Customer Service Officer
Community Action Council- Has merged with the Community Huddle
The Community Action Council is an executive body chaired by the Garrison Commander and meets quarterly for the purpose of vetting and resolving issues presented on the USAG Grafenwoehr Action Tracking Matrix. The council is comprised of unit and constituent representatives, command staff principals, and subject matter experts.
Meeting Minutes and briefing slides archive:
20 January 2009 meeting minutes
11 May 2009 meeting minutes
24 March 2010 meeting minutes and 24 March 2010 briefing slides
|
