VA Maryland Health Care System

Important Phone Numbers

Important Phone Numbers

Telephone Care Line
Toll-Free Numbers for VA Maryland Health Care System Facilities
Prescription Refill Line
Release of Information
For Questions About Medical Benefits & VA Health Care Enrollment
For Questions About Clinic Appointment
Long-Term Care Information Line
Veterans Crisis Line
Services for Returning Veterans
Automated Appointment Line
Prescription Refills Online - MyHealtheVet
Billing Information
Patient Concerns and Complements
Information on VA Benefits 
National Cemetery System - Burial Information
Vet Centers in Maryland
How to Locate VA Facilities Throughout the Country 

Telephone Care Line:

Veterans who need medical advice or have questions about their medications can call the Telephone Care Line 24 hours a day, seven days a week, by dialing 1-800-865-2441. Veterans who need to schedule a same day appointment can call the Telephone Care Line Monday through Friday between 7:30 a.m. and 5 p.m. by dialing 1-800-865-2441.

Toll-Free Numbers for VA Maryland Health Care System Facilities:

Prescription Refill Line:

To request a prescription refill or to check on the status of your prescription 24 hours a day, seven days a week, please call the Prescription Refill Line at 1-800-463-6295, extension 7395. Please have your Social Security and prescription numbers ready when calling and press option 2 for pharmacy prescription information.

VA Health Care Eligibility & Enrollment:

For information about VA health care eligibility or how to enroll for VA health care, please contact the Enrollment Center for the VA Maryland Health Care System Monday through Friday from 8 a.m. to 4:00 p.m. at 1-800-463-6295, extension 7324.

Appointment Center

To schedule, change, cancel or confirm a clinic appointment throughout the VA Maryland Health Care System, please contact the Appointment Center at 1-800-463-6295, extension 7333, Monday through Friday, from 7:30 a.m. to 5 p.m.

Long-Term Care Information Line:

Veterans and their family members who have questions about nursing home and long-term care programs and services available through the VA Maryland Health Care System can call the Long-Term Care Information Line at 1-800-949-1003, extension 1121.

 Suicide Prevention Hotline:

Veterans who may be contemplating suicide, or family members who have observed any suicidal behavior, are urged to call the VA's 24-hour Veterans Crisis Line at 1-800-273-TALK (8255).

Services for Returning Veterans:

For information about the various health care services available for veterans returning from Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF) or for information about how to navigate the VA health care system, please contact the OEF/OIF Program Manager for the VA Maryland Health Care System at 1-800-463-6295, extension 7259.

Automated Appointment Line:

To cancel, confirm or reschedule a clinic appointment, or to get a listing of your scheduled appointments throughout the VA Maryland Health Care System, please call the Automated Appointment Line 24 hours a day, seven days a week, at 1-800-463-6295, extension 7395. Please have your Social Security number ready when calling and press option 1 for appointment information.

Prescription Refills Online - MyHealtheVet:

To access the VA online prescription refill service, you need to be a registered user of MyHealtheVet. To become a registered user, please visit the MyHealtheVet web site at: www.myhealth.va.gov. For questions about how to complete the registration process, please call the MyHealtheVet Coordinator for the VA Maryland Health Care System at 1-800-463-6295, ext. 7045. 

Release of Information

To access your medical record, obtain a copy of your medical record or request to amend your medical record, please contact one of our Release of Information Offices at the Baltimore or Perry Point VA Medical Centers:

• Baltimore VA Medical Center - 1-800-463-6295, ext. 7348
• Perry Point VA Medical Center - 1-800-949-1003, ext. 6028

Billing Information

If you have a question about a bill that you have received from the VA Maryland Health Care System, please contact the VA Health Revenue Center Monday through Friday from 8 a.m. to 8 p.m. at 1-866-393-0006.

Patient Concerns & Compliments:

If you have a problem receiving health care services, or you have concern or compliment about the customer service provided by any of our staff members, please contact one of our Patient Advocates:

Baltimore VA Medical Center - 1-800-463-6295, extension 7099

Perry Point VA Medical Center- 1-800-949-1003, extension 5097

Loch Raven VA Community Living & Rehablilitation Center and VA Outpatient Clinics - 1-800-463-6295, extension 7542

VA Benefits:

For information about VA disability, education, home loan, life insurance, vocational rehabilitation, employment and survivor's & dependent's benefits, please call the Veterans Benefits Information Line 24 hours a day, seven days a week, at 1-800-827-1000.

Burial Information & Benefits:

Veterans and their spouses can get the latest information about VA burial benefits by calling the Baltimore VA National Cemetery at 410-644-9696. For information about the State Veterans Cemeteries, please call 1-800-446-4926, extension 4.

Vet Centers:

Baltimore Vet Center: (410) 764-9400
Elkton Vet Center:(410) 392-4485

How to Locate VA Facilities Throughout the Country:

For a listing of VA medical centers and outpatient clinics throughout the country, contact the VA Health Benefits Service Center at 1-877-222-8387 or visit the VA web site at www.va.gov and click on "Locations."