Dec
30
Guest post by Mario Damiani, Office of Disability Employment Policy at the Department of Labor As we wrap up the year and start planning our New Year’s resolutions, may I suggest you add one more goal to your list? Join the #SocialGov Accessibility Working Group and contribute to the development of a Social Media Accessibility Toolkit focused …
Nov
30
The recent #SocialGov Summit on accessibility of government social media raised emerging issues faced by agencies in their effort to make sure the information citizens need is communicated to them when and how they need it. For many, the most eye opening exercise was simply to hear their tweets read back to them through an iPhone VoiceOver …
Nov
02
The federal government response to Hurricane Sandy demonstrates the power of social media to bring life-saving information to the public. But what about people with disabilities who can’t see a basic tweet or hear a standard video because of accessibility issues? Accessibility continues to present challenges and opportunities to government social media. This is why …
Mar
06
It feels good to influence change for an agency’s customer experience. GSA’s First Fridays Usability Testing Program has quickly grown from its humble beginnings to testing top-level government websites. We recently observed people using the Department of Labor’s homepage (below). During the test, we noticed a few issues that people were having again and again: …
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