How to Contact Us

Physical Address

U.S. Consulate General
Paseo de la Victoria #3650
Fracc. Partido Senecú
Ciudad Juárez, Chihuahua, Mexico C.P. 32543

Hours

• Information Window hours: 7:30am - 1pm
• Interview hours 7:30 - 4:15

Open each weekday except:

• U.S. and Mexican holidays

If you have an appointment at the Consulate, please arrive no sooner than 15 minutes before your scheduled time. Due to security regulations and space restrictions we are unable to accommodate family members, lawyers or friends of applicants within the Consulate waiting areas.  To reduce the risk of fraud or theft, the Consulate recommends that cash not be used to pay for visa services but rather one of the acceptable payment options (PDF 73KB).

Visa Information/Appointments

For information on how to make or change an appointment to apply for an immigrant (resident) visa or to provide information on your visa case, contact our applicant service center at any of the numbers provided.  You may also visit the main applicant service center website.

Please use these steps for our non-immigrant visa application system.

General Information & Non-Emergency American Citizen Services

(656) 227-3000

If calling from the U.S., dial 011-52 before the number. This line is for general information only. To make a visa appointment or to provide information on your visa case, contact our call center at the numbers listed under Visa Information/Appointments below.

For the U.S. Citizen After-Hours Emergency Line

Please click here for after-hours emergency contact information.

To report errors on your visa

Email to report errors on your visa 

To report a non-immigrant visa lost or stolen

Please fill out our lost and stolen form.

Congressional Inquiries

If you are a U.S. Congressional office seeking the status of a constituent's case, please email us. This email address is for congressional inquiries only. All other inquires will not be answered.

Attorney Inquiries

All attorney inquiries should be directed through our online legal inquiry form. This form is for legal inquiries only. All other inquires will not be answered.  Attorneys are not permitted to accompany their clients into the Consulate.

Public Inquiries

Public inquiries regarding visa denials, administrative processing or American Citizen Services should be directed to our online public inquiry form. This form should not be used to request general information, which can be obtained by browsing this website or calling our call center at the numbers listed above under Visa Information/Appointments.  This form should not be used to request the status of a pending I-601 waiver application or for an explanation of a denied waiver application. 

If you have received a notice that your I-601 waiver has been approved but have not been contacted by the Department of State to continue with the immigrant visa process, please be aware that we have not yet received your waiver approval from USCIS. Your file is likely located with the USCIS office in Ciudad Juarez, who may be contacted via mail. The Department of State will have no additional information, and we will be unable to continue processing the case, until we receive the file from USCIS. Unfortunately, USCIS is unable to provide us with an estimated processing time. Once we have received the file from USCIS, we will contact the applicant with instructions on how to proceed with the processing of the case.

Waiver Inquiries

All pending Ciudad Juarez (CDJ) I-601 waiver inquiries should be made directly to the United States Citizenship and Immigration Services (USCIS) CDJ, who has sole authority to adjudicate waivers of inadmissibility.  Processing time for waivers is approximately 8 months.  For an update on the status of your I-601 waiver application, you may contact USCIS. Please do not submit your inquiry until the 8-month processing time has elapsed.”