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In case of an emergency, please dial 911 or proceed to the nearest Emergency Room. Please see local Emergency Room locations below.
TRICARE defines an emergency as a medical, maternity or psychiatric condition that would lead a "prudent layperson" (someone with an average knowledge of health and medicine) to believe that a serious medical condition existed, or the absence of medical attention would result in a threat to his or her life, limb or sight and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering.
How do I get care after hours?
NON-EMERGENCY: Contact the Administrative Officer of the Day (AOD) at Kenner Army Health Clinic at (804) 734-9000. The AOD will retrieve pertinent information from you and have the On-Call Provider call you.
How do I get a referral? Make an appointment with your Primary Care Manager
Steps to help you through the Referral Process: Click here If you need Urgent Care TRICARE beneficiaries enrolled to Kenner can call their Primary Care Advisor during Kenner’s duty hours and the AOD after duty hours. The AOD can be reached at: 804-734-9000.
Out of Area Urgent Care For Urgent Care when you are traveling, call TRICARE at 1-877-874-2273 for a network provider in the area you are traveling and then your PCM will need to be contacted for a referral to that out of area provider.
ON-CALL PROVIDER is available after hours 7 days a week, 52 weeks a year. Should you believe that you have a medical concern that requires urgent evaluation and is not life threatening, please perform the following:
- Call 734-9000 and speak to Admin Officer of the Day to have the On-call provider call you.
- The provider will determine your care needs.
- The provider will instruct you to go to an Urgent Care or ER or to make an appointment for the next available day.
If the provider directs you to Urgent Care:
- The provider will take your information and transmit it to TRICARE for an Urgent Care authorization if necessary.
- If advised to go to an ER for a life threatening condition: dial 911 or go to the nearest hospital.
- Follow the provider’s advice to the letter. Should you decide to choose another avenue of care please read the unauthorized care statement.
IMPORTANT!!!
Any follow-up care from an ER or Urgent Care visit must be coordinated with your Primary Care Manager before seeking any additional treatment. Call 1-866-533-5242 for an appointment.
Local Network Hospitals
- Hopewell
- John Randolph Medical Center ~ 411 W Randolph Rd, 23860 ~ (804) 541-1600
- Mechanicsville
- Memorial Regional Medical Center ~ 8260 Atlee Rd, 23116~ (804) 764-6000
- Midlothian
- St. Francis Medical Center ~ 13710 St Francis Blvd, 23114 ~ (804) 594-7300
- Petersburg
- Southside Regional Medical Center ~ 200 Medical Park Blvd, 23805 ~ (804) 765-5000
- Richmond
- CJW-Chippenham Medical Center ~ 7101 Jahnke Rd, 23225 ~ (804) 320-3911
- CJW-Johnston Willis Medical Center ~ 1401 Johnston-Willis Dr, 23235 ~ (804) 330-2000
- Henrico Doctors' Hospital – Forest Campus ~ 1602 Skipwith Rd, 23229 ~ (804) 289-4500
- Henrico Doctors' Hospital – Parham Campus ~ 7700 E Parham Rd, 23294 ~ (804) 747-5600
- Retreat Hospital ~ 2621 Grove Ave, 23220 ~ (804) 254-5100
- Richmond Community Hospital ~ 1500 N 28th St, 23223 ~ (804) 225-1700
- St. Mary's Hospital ~ 5801 Bremo Rd, 23226 ~ (804) 285-2011
Local Network Urgent Care Centers
- Chester
Patient First Chester ~ 12101 S. Chalkley Rd, 23831 ~ (804) 796-3636
- Hours of Operation: Mon-Sun 0800-2200hrs (365 days)
- Glen Allen
Express Med Urgent Care Center ~ 5310 Twin Hickory Rd, 23059 ~ (804) 346-4545
- Hours of Operation: Mon-Sun 0800-2200hrs (365 days)
- Hopewell
Family Health Clinic at The Crossings ~ 906 Crossings Blvd Ste C, 23860 ~ (804) 415-5000
- Hours of Operation: Mon-Sat 0800-2000hrs, closed on Sun
- Mechanicsville
Patient First Mechanicsville ~ 7238 Mechanicsville Trpk, 23111 ~ (804) 559-9900
- Hours of Operation: Mon-Sun 0800-2200hrs (365 days)
- Midlothian
Patient First Genito ~ 11020 Hull Street Rd, 23112 ~ (804) 744-6310
- Hours of Operation: Mon-Sun 0800-2200hrs (365 days)
- Richmond
Family Health Clinic at Independence ~ 9930 Independence Park Dr Ste 101, 23233 (804) 726-2600
- Hours of Operation: Mon-Fri 0800-2000hrs, Sat 0800-1800hrs, Sun 1200-1700hrs
Patient First Carytown ~ 12 N. Thompson St, 23221 ~ (804) 359-1337
Patient First Parham ~ 2205 N. Parham Rd, 23229 ~ (804) 270-2150
Patient First Richmond ~ 8110 Midlothian Trpk, 23235 ~ (804) 320-8160
Patient First Woodman ~ 2300 E. Parham Rd, 23228 ~ (804) 264-7808
Hours of Operation for all of the above: Mon-Sun 0800-2200hrs (365 days) |