Welcome » IT Booklets » Management » IT Risk Management Process » Measure and Monitor » Performance Benchmarks
Financial institutions should establish performance benchmarks or standards for IT functions and monitor them on a regular basis. Such monitoring can identify potential problem areas and provide assurance that IT functions are meeting the objectives. Areas to consider include mainframe and network availability, data center availability, system reruns, out of balance conditions, response time, error rates, data entry volumes, special requests, and problem reports.