Inappropriate Note Author Identified and Removed From Screening

*** Update 10/27/11: After working with our Office of Chief Counsel and Privacy Office, we have been cleared to say the following: TSA has completed its investigation of this matter, and has initiated action to remove the individual from federal service.  Like all federal employees, this Transportation Security Officer is entitled to due process and the protections embodied in the Privacy Act.   Pending the completion of the removal action, the employee will not perform any screening duties. ***

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Earlier this week, a passenger found a highly inappropriate note scrawled on a "Notice of Inspection" that TSA places in checked bags if they are required to be searched. She tweeted a photo of what she found and we soon learned of the incident.

TSA quickly launched an investigation and identified the employee responsible. That individual was immediately removed from screening operations and appropriate disciplinary action has been initiated.

The handwritten note was highly inappropriate and unprofessional, and TSA has zero tolerance for this type of behavior.

Agency officials have also reached out to the passenger to personally apologize for this unfortunate incident.

Blogger Bob  

TSA Blog Team  

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

FAMS Director Comments on USA Today Story

A story in USA Today does a great disservice to the Federal Air Marshal Service. Like any law enforcement agency, a small percentage of bad apples always garner more media attention than the overwhelming number of outstanding professionals. While sensationalizing the regrettable acts of a very few may make for good front page news, it doesn’t tell anywhere near the whole story of an organization.

Since coming to the Federal Air Marshal Service more than five years ago and becoming Director in July, I have had the honor of serving alongside air marshals from all over the country. These are fine men and women who proudly carry out their mission of keeping air travel safe. One law enforcement officer joined the Federal Air Marshal Service after some of his family members were killed on one of the planes on 9/11. Another joined after helping to evacuate people from the Pentagon on 9/11, where his focus was so much on helping people that he didn’t notice the burns on his own body until later that day. In the last two years, more than 30 percent of our new hires were veterans.

While air marshals work behind the scenes, we cannot underestimate the value they add to aviation security throughout the country and the world. They put their lives on the line every day to keep passengers and flight crews safe. Among our ranks are military veterans, law enforcement officers, and other dedicated professionals from varied and accomplished backgrounds. All who join the ranks of the air marshal service have met the most stringent suitability standards and have successfully completed a rigorous 15-week training program.

That being said, there have been incidents of criminal misconduct with air marshals over the years. We take every allegation seriously, we investigate them thoroughly and if the allegations are true, we work to quickly remove the individual from our ranks while assuring them due process. Although the actual number of FAMs cannot be discussed publicly, the number of offenders is exceedingly small compared to the total members of our workforce.

As an organization that was quickly enlarged in the wake of 9/11, growing pains are expected. To understand the needs and concerns of our workforce, FAMS leadership has been engaging with our frontline workforce and maintaining regular dialogues with air marshals both in person and in other methods. We have held formal listening sessions with significant numbers of air marshals, and established communications networks to ensure we’re aware of field concerns that could affect our work.

I am proud of the men and women of the Federal Air Marshal Service, and I don’t want the public to think that the vast majority of federal air marshals are represented by the acts of a few who chose to misuse their position. Our workforce is highly trained, sincerely dedicated to their security mission and they work without personal credit for their successes.

Bob Bray
Director, Federal Air Marshal Service

TSO Gun Incident

Several bloggers have commented on our blog over the past few days on an incident that involved an officer showing up for work with an unloaded gun. We’ve read these comments and worked hard to get as much information as possible. After turning every stone and working with privacy experts and anyone else that would listen about our need to tell the whole story, the bottom line is that we simply cannot.

The federal Privacy Act prohibits us from providing any details about what happened, how it happened or any disciplinary action we took. It’s unfortunate because there are always two sides to every story.

What we can say is that anyone that shows up with a gun is held accountable, officer or passenger.

Christopher

TSA EoS Blog Team