For Virtual Help Desk Services, System Support or for information regarding technical support, please contact our local Help Desk.

Virtual Help Desk Services

Our 24x7 Virtual Help Desk services enabled by our own Global Support Center application provide a completely secure web-based method for Warfighters and customers to streamline their technical support process.

Please click the Virtual Help Desk link below for your specific System type.

System Type	Virtual Help Desk
Satellite Communications Systems	Get Support
Tactical Communications Systems	Get Support
Joint Network Management System (JNMS)	Get Support
Signals, Intelligence And Surveillance Systems	Get Support
Enterprise Test Tools	Get Support
Telemaintenance Submit Field Incident Report (FIR)	Get Support
Global Management View (GMV)	Get Support
Intelligence Fusion Systems	Get Support
CINC Interoperability Program Office (CIPO) Issue Tracking System	Get Support
I don’t have a Supported System, but want to learn more about SEC Global Support capabilities	Go to Demo

 

Find Specific System Support

To find your specific System Support, Search Here:

Demonstration of Virtual Help Desk Services

If you are new to SEC and do not have a specific System supported by SEC, visit our Global Support Center Demo to learn more about our Virtual Help Desk support. You can apply for Demo access there, and explore the Demo system features and benefits.

Questions about Current Software Versions

• GPS PLGR/DAGR/GB-GRAM MWO/TCTO Software
• Order or Download Battlefield Software
• Questions, Comments, and Software Problems
• Software Logistics and RDIT Documentation

Access to Software Asset Management Systems

• AFATDS Software Distribution & License Tracking System
• ASAS / T&W Software Distribution and License Tracking
• CECOM Battlestaff Document Management System
• CSESD Software Tracking Database
• DCATS CDRL Management System
• GPS PLGR/DAGR/GB-GRAM Software Upgrade

Order Messaging Test Tools

To order any of our Products associated with Messaging Test Tools below, go to our Tools Order Form.

MTT	US Message Text Format (USMTF) Test Tool (MTT) Tests conformance to MIL-STD-6040
PTT	Combat Net Radio Protocol Test Tool (PTT) Tests conformance to MIL-STD-188-220
VMF	Variable Message Format (VMF) Test Tool (VTT) Tests conformance to MIL-STD-6017
VID	Variable Message Format Integrated Database (VID) Including dBViewer and Compare Tool

Field Software Engineering Regional Offices

Field software engineering offices are positioned in accordance with the AFSB support structure.

• Operations Center, with Headquarters at Aberdeen Proving Ground, MD
• Eastern FSE, with Headquarters at Fort Bragg, NC
• Southeastern FSE, with Headquarters at Fort Gordon, GA
• Central FSE, with Headquarters at Fort Hood, TX
• Southwestern FSE, with Headquarters at Fort Huachuca, AZ
• Western FSE, with Headquarters at Fort Lewis, WA
• European Software Support Office (ESSO), with Headquarters in Seckenheim, Germany
• Korean Software Support Office (ESSO), with Headquarters in Seoul, Korea

Disclaimer for External Links

The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense (DoD) or the Department of the Army (DA) of the linked web sites, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States DoD/DA does not exercise any editorial control over the information you may find at these locations.

All links are provided consistent with the mission of DoD/DA.