For Virtual Help Desk Services, System Support or for information regarding technical support, please contact our local Help Desk.
Our 24x7 Virtual Help Desk services enabled by our own Global Support Center application provide a completely secure web-based method for Warfighters and customers to streamline their technical support process.
Please click the Virtual Help Desk link below for your specific System type.
System Type |
Virtual Help Desk |
Joint Network Management System (JNMS) | |
Telemaintenance Submit Field Incident Report (FIR) |
|
CINC Interoperability Program Office (CIPO) |
Get Support |
I don’t have a Supported System, but want to learn more about SEC Global Support capabilities |
Find Specific System Support
To find your specific System Support, Search Here:
Demonstration of Virtual Help Desk Services
If you are new to SEC and do not have a specific System supported by SEC, visit our Global Support Center Demo to learn more about our Virtual Help Desk support. You can apply for Demo access there, and explore the Demo system features and benefits.
Questions about Current Software Versions
- GPS PLGR/DAGR/GB-GRAM MWO/TCTO Software
- Order or Download Battlefield Software
- Questions, Comments, and Software Problems
- Software Logistics and RDIT Documentation
Access to Software Asset Management Systems
- AFATDS Software Distribution & License Tracking System
- ASAS / T&W Software Distribution and License Tracking
- CECOM Battlestaff Document Management System
- CSESD Software Tracking Database
- DCATS CDRL Management System
- GPS PLGR/DAGR/GB-GRAM Software Upgrade
To order any of our Products associated with Messaging Test Tools below, go to our Tools Order Form.
MTT |
US Message Text Format (USMTF) Test Tool (MTT)
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PTT |
Combat Net Radio Protocol Test Tool (PTT)
|
VMF |
Variable Message Format (VMF) Test Tool (VTT)
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VID |
Variable Message Format Integrated Database (VID)
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Field Software Engineering Regional Offices
Field software engineering offices are positioned in accordance with the AFSB support structure.
- Operations Center, with Headquarters at Aberdeen Proving Ground, MD
- Eastern FSE, with Headquarters at Fort Bragg, NC
- Southeastern FSE, with Headquarters at Fort Gordon, GA
- Central FSE, with Headquarters at Fort Hood, TX
- Southwestern FSE, with Headquarters at Fort Huachuca, AZ
- Western FSE, with Headquarters at Fort Lewis, WA
- European Software Support Office (ESSO), with Headquarters in Seckenheim, Germany
- Korean Software Support Office (ESSO), with Headquarters in Seoul, Korea
Disclaimer for External Links
The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense (DoD) or the Department of the Army (DA) of the linked web sites, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States DoD/DA does not exercise any editorial control over the information you may find at these locations.
All links are provided consistent with the mission of DoD/DA.