Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.
To jump to another "Contact Information" section, please click Service Center for Schools, Federal Student Aid Offices, or Quick Reference to Call Centers (PDF).
For questions about loan repayment or other loan servicing issues, a borrower can contact his or her loan servicing center. – Click here for Loan Servicing Center Information.
Service Centers for Students
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Default Resolution Group
For questions related to individual loan status and repayment of loans in default.
Phone: 800-621-3115
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Direct Loan Consolidation Center
For questions related to the consolidation loan process.
Phone: 800-557-7392
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Federal Student Aid Information Center (FSAIC)
Questions about the FAFSA application, pre-filled FAFSA on the Web, FAFSA4caster, corrections to a FAFSA, FSA publications and loan inquiries.
Phone: 800-433-3243 (800-4 FED AID)
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Office of the Ombudsman FSA
Call for information about student loans.
Phone: 202-377-3800 (Toll) Washington DC
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Total and Permanent Disability Discharge and Veterans Disability Discharge
For questions related to the disability discharge process.
Phone: 888-303-7818
Loan Servicing Centers for Students
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For questions about loan repayment or other loan servicing issues, a borrower can contact his or her loan servicing center.
- Aspire Resources Inc.
- CornerStone
- COSTEP
- Direct Loan Servicing Center (ACS)
- Department of Education Student Loan Servicing Center (ACS)
- EDGEucation Loans
- EdManage
- ESA/Edfinancial
- FedLoan Servicing (PHEAA)
- Granite State - GSMR
- Great Lakes Educational Loan Services, Inc.
- KSA Servicing
- MOHELA
- Nelnet
- OSLA Servicing
- Sallie Mae
- VSAC Federal Loans
