Ask the NIH Help Desk

Need to make some changes on your BlackBerry?

•	Have you ever wondered how to “reboot” a BlackBerry?
•	Is your time zone correct on your BlackBerry?
•	Is your BlackBerry prompting you for a password every 2 minutes? Do you want to change that?

If you answered YES to any of these questions… read on…

Q: My BlackBerry is not functioning properly. Perhaps a reboot would help. How do I reboot a BlackBerry?

A: You can reset your BlackBerry two ways:

1. Remove back cover, remove the battery and replace.

or

2. Hold down the alt, cap, and delete key at the same time as shown in the illustration below.

Q: My calendar appointments and email have the wrong time. How do I change the Time Zone on the BlackBerry?

A: Follow the steps below to change the time zone:

1. From the Home screen, click Options.

Note: Depending on the theme running on your device, you may need to click Settings, then Options.

2. From the Options screen, click Date/Time.



3. With the Time Zone field already selected, click the trackwheel.



4. Select Change Option.



5. Using the trackwheel, scroll through the list and select the desired time zone.


The selected time zone will appear in the Time Zone field.

6. Click the trackwheel and select Save.



7. Click the trackwheel and select Close.

Q: My BlackBerry times out and asks for a password every 2 minutes. Can I change that?

A: The new policy allows for a timeout up to 30 minutes. Follow the directions below for your version of the BlackBerry Operating System.

For OS 4.0 devices:

1. From your main Blackberry screen (where you see icons for your calendar, address book, etc.) go to: Options -> Security -> Scroll to Security Timeout
2. With Security Timeout selected, press the Space bar to change the timeout value.
3. Click the back button (button under your track wheel), and it will prompt you to save your changes. Select save and enter your Blackberry password when prompted.

For OS 4.1 devices:

1. From your main Blackberry screen (where you see icons for your calendar, address book, etc.) go to: *Settings -> Options -> Security Options -> General Settings -> Scroll to Security Timeout

*You may not see "Settings" depending on which Theme is set up on your Blackberry. If not, continue from "Options."

2. With Security Timeout selected, Press the Space bar to change the timeout value.
3. Click the back button (button under your track wheel), and it will prompt you to save your changes. Select save and enter your Blackberry password when prompted.

Have more questions?

If you need any assistance, or have additional questions, just submit a service request via our Web site. For those of you who love to talk to us, give us a call at the NIH Help Desk at 301-496-HELP (301-496-4357), 866-319-4357 (toll free), or 301-496-8294 (TTY).