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Our staff welcomes you to the South Texas VA Health Care Center at Harlingen. Please take a few minutes to familiarize yourself with the Health Care Center. We offer quality healthcare Monday, Wednesday thru Friday from 8:00 a.m. – 4:30 p.m. and on Tuesdays from 10:00 a.m. – 4:30 p.m. The center is closed on weekends and national holidays.
- Team approach to reach goals
- Efficient, timely service
- Awesome attitude of patient staff
- Maximizing benefits through education and awareness
Primary care is when one provider coordinates all your medical care. You will usually see this provider, however; when needed, you will be referred for specialty tests or treatment. Reports of this care are returned to the primary care provider, who can coordinate all your care.
In addition to primary care, this center has a laboratory, mental health, nutrition, social work, and services available to eligible veterans. Please ask your primary care provider for more information.
The Health Care Center does not provide after hour care. The center closes at 4:30 p.m. weekdays and is closed weekends and holidays. Tele-Care is available providing 24-hour telephone medical advice to veteran-patients. This service has bilingual capability and provides prompt, reliable, and courteous answers to patients’ questions. Calling the VA’s toll free number at 1-888-686-6350 can access this service.
The TeleCare provides telephone medical advice to veterans of the South Texas Veterans Health Care System. The service has bilingual capability and provides prompt, reliable and courteous answers to patient's questions. Veteran-patients and their family members can contact the VA's toll free number at 1-888-686-6350 to access TeleCare.
The Harlingen Outpatient center does not provide emergency services. If you have a medical emergency, call 911or your local medical emergency room.
We operate on scheduled appointments. Our appointment system is designed to provide you with a reminder letter prompting you to call our center when it is time for you to schedule your next visit. It is your responsibility to contact us in order to schedule your appointment once you receive the prompt letter.
Report to the center 15 to 30 minutes before your scheduled appointment to allow time to park your car and register with the receptionist.
You are encouraged to keep all scheduled appointments. Failure to report as scheduled may result delays in receiving treatment and medications necessary to your health. Give your current telephone number and address to the center clerk at each visit. Please bring all your insurance information to each visit.
We encourage you to provide a list of all the medications you are taking, to your primary care provider. These include medications you receive from private sector centerians and over the counter medications along with herbals and multivitamins.
All prescriptions are available through the VA unless you are told otherwise. Refills may be obtained by using TeleMed, our 24-hour telephone refill service. You are responsible for mailing or calling your refill request at least 10-14 days before the last dose is taken. Each prescription label states the number of refills remaining. If you receive a medication which list “0” refills and you have been instructed to continue the medication, telephone the center’s nursing staff immediately so that either a new prescription can be written or an appointment can be scheduled.
TeleMed is our 24-hour telephone refill service, reached by calling 1-800-209-7377. Have your complete social security number available and all refill numbers ready to enter into your telephone keypad. A touch-tone telephone is necessary.
Inform the center of any address changes to receive your medications as soon as possible. If you feel that a medication has not arrived when expected, please do not wait until your next appointment; call the center number and ask to speak with the nurse.
Telephone calls concerning medications and health-related matters are welcomed.
Your call will be taken by trained personnel who will ask for the name of the person calling, the name of the patient, the last four numbers of the social security number, symptoms and duration of illness, and a telephone call back number.
This information will be given to your nurse and/or primary care provider who will call you back. Telephone calls will be returned as soon as possible.
This information will be given to your nurse and/or primary care provider who will call you back. Telephone calls will be returned as soon as possible.
If you have any medical questions or problems between visits, please call us between 8:00 a.m. and 4:00 p.m., Monday through Friday. If your problem or concerns cannot be handled over the telephone, you will be:
- Told to come to the center that day.
- Given an appointment in the next few days.
- For more information, contact:
- Health Benefits Advisor: (956) 366-4500
Adequate parking is adjacent to the building to accommodate your needs.
South Texas Veterans Health Care System toll free 1-877-469-5300
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