When in doubt about getting your television signals repaired, contact AFN Europe, 24 hours a day, seven days a week at Germany civilian 0621-46085444 and DSN (314) 389-4444. From outside Germany, add country code 049-621-46085444 when calling civilian.
In some instances, it's up to the customer to report their outage situation to the local cable company. Satellite decoder owners or renters should contact AAFES or a qualified expert for repair information.
Customers in Germany receiving both AFN programming and TKS commercial services via cable on post should call or e-mail TKS Cable Service directfor assistance. The telephone number is 01804-857 762 (0.20 EUR cent per call) and/or e-mail service@tkscable.com.
Once you contact AFN, we'll forward your report to the 5th Signal Command, the agency responsible for getting television service restored to all other customers. AFN Europe employees will record the information from callers needing 5th Signal Command assistance and either call or email the trouble report 5th Signal Command for action.