Telephone Linked Care
The Tele-Triage Nurse takes veterans calls including:
Calls about symptoms of illness or injury
X-ray prep instructions
Medication questions and requests for renewals
Reporting patients self-monitoring of blood pressure or blood sugar to PCP doctor.
Requests for lab or x-ray results
Please call 1-(800) 472-1365, Ext. 5678 (service area only) or (432) 263-7361, Ext. 5678 to speak with a Tele-Triage Nurse.
Scheduling Appointments: Scheduling clerks will assist with all appointment management needs. If a Community Based Outpatient Clinic (CBOC) appointment needs to be cancelled or rescheduled, the veteran may either call scheduling or their respective clinic between the hours of 8:00 a.m. and 4:30 p.m. Rescheduling of appointments will need to take place during regular working hours, and Scheduling Clerks will contact the patient to coordinate a new appointment. Please call 1(800) 472-1365, Ext. 5692 (service area only) or (432) 263-7361, Ext. 5692 to speak with a Scheduling Clerk.
Patient Advocate - The Patient Advocate Office is here to assist all veterans and their families with any concerns or issues. Our continual goal is to improve patient satisfaction with compassion and respect, while acting on behalf of the Veteran.
For assistance, please visit our Patient Advocates, Natalie Rice, Room 7, (432) 263-7361, Ext. 4839 or Wendie Wallace, Room 6B, (432) 263-7361, Ext. 4854.
 
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